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1.
The implementation of the education criteria for performance excellence (ECPE)—the education version of the Baldrige criteria—is driven by the growing need for performance excellence in higher education. Ironically the criteria meant for performance excellence have no theoretical underpinning and are based on normative performance improvement requirements. The lack of content and internal validity is reflected in some critical weaknesses in the criteria. Based on a critical review, this paper highlights potential improvements in the areas of aligning processes with the organisational mission, operations focus, customer focus, workforce focus, and performance measurement. To help enhance the ECPE, the paper develops performance measures for systematic implementation of the criteria. This is discussed in terms of defining desired outcomes, developing key measures, identifying specific indicators to track performance, and choosing methods to assess performance. The discussions provide a basis for future revisions to the ECPE. 相似文献
2.
Muhammad Asif Muhammad Usman Awan Muhammad Khalid Khan Niaz Ahmad 《Quality and Quantity》2013,47(4):1883-1904
Total quality management (TQM) is widely recognised as a management philosophy for improving customer satisfaction and organisational performance. However, there is no consensus over the critical success factors of TQM, in particular, in higher education (HE) and developing countries. Literature shows mixed results on the success and applicability of TQM principles in education, thus, underlining the need to revisit the application of TQM principles in HE. This paper identifies the critical success factors of TQM in Pakistani universities. Data was collected from faculty members of universities through questionnaires. The findings reveal that ‘leadership’, ‘vision’, ‘measurement and analysis’, ‘process control and evaluation’, ‘programs design and resources allocation’ and ‘stakeholder focus’ emerge as the critical success factors of TQM in HE. The findings have implications at macro, meso, and micro levels of HE. 相似文献
3.
Asif Rashid Tariq Masood John Ahmet Erkoyuncu Benny Tjahjono Nawar Khan Muiz-ud-din Shami 《Enterprise Information Systems》2018,12(2):96-136
The research aims to investigate business value critical success factors (CSFs) of enterprise systems (ES) through their life cycle in pursuit of resilient smart factory for emerging aircraft industry. This article provides an extensive literature analysis of past 22 years based on conscientious criteria of authors: (i) who have published strategic content relevant to CSFs, (ii) received more than 300 citations and (iii) concurrently published two or more papers relevant to ES CSFs. The most cited strategic CSFs were termed as classical CSFs. The 22 CSFs were identified, validated and synthesised for better understanding of success across life cycle by aircraft industry experts. The top 10 empirically verified CSFs have numerous differences with past generic classical CSFs. This article canvases real insights of two distinct views: process and variance approaches of the ES CSFs. The process approach, which is a neglected research area, facilitates the researchers for identification of ES life cycle process coupled with a view of resource deployment when it is needed the most. While the variance approach facilitates practitioners and researchers in finding out which resource (CSF) is relatively more important. The significant findings for ES life cycle can help the practitioners and researchers to make rational decisions throughout the ES life cycle. 相似文献
4.
Aleem Raza Muhammad Asif Mubasher Akram 《International Journal of Consumer Studies》2023,47(2):474-495
The recent growth of online food delivery apps (OFDAs) centralized the restaurant's business in electronic distribution platforms. Recently, a few researchers have attempted to understand consumer behaviour towards using OFDAs. However, various aspects related to the usage of OFDAs have not been explored. Drawing from trust transfer theory, the purpose of this study is to fill this gap by investigating the trust transfer from OFDAs to restaurants and to address the boundary condition of trust transfer by examining the moderating effect of perceived effectiveness of dispute resolution (PEDR) between trust in OFDAs and trust in a restaurant. The model was tested via structural equation modelling (SEM) using data obtained from 836 users of OFDAs through structured questionnaire. The results show that trust in OFDAs positively influence the trust in restaurant, which ultimately leads to the consumers' continuous purchase intention. Further, PEDR positively moderates the relationship between trust in OFDAs and trust in a restaurant. Additionally, disposition to trust and online reviews significantly develops consumer trust in OFDAs. The present research makes substantial theoretical and practical contributions as it develops a trust transfer mechanism by considering an emerging mobile-commerce field. The study provides a first theoretical outlook on consumers' continuous intention to use OFDAs, using trust transfer theory, which has not been considered so far. The findings provide information for food delivery platforms on how to manage conflict resolution to succeed in the market and help restaurants in selecting the most effective food delivery platforms with which to collaborate. 相似文献
5.
We show risk exposures and premiums associated with the Chen, Roll, and Ross (1986) risk factors change over time and depend on stock market and business cycle condition. Findings also indicate that factor risk premiums change sign between January and non-January, especially during bull markets. These findings serve as a caveat for portfolio managers who allocate assets to match desired exposures to key macroeconomic risk factors. 相似文献
6.
Market share and market size variances are typically included in cost and managerial accounting texts in the discussion on sales variances. Shank and Churchill (1977) introduced a widely-adopted methodology wherein these variances are equal to the sales quantity variance, with the sales mix variance accounting for the entire variation in sales mix. Hirsch (1988) treats multiple products differently than Shank and Churchill (1977) and offers an alternative formulation for analyzing market share and market size variances. This paper compares the two variance formulations and demonstrates that the market share and market size variances under the Hirsch formulation more realistically reflect changes in market share and market size. As a result, the variances under the Hirsch formulation are more useful for managerial decision-making. 相似文献
7.
Pakistan is a developing country and has various chemical process industries to fulfill the local demands of numerous chemical products. In order to maintain the uninterrupted production from these industries, safety protocols need to be implemented. Safety progress must be studied with passage of time to identify the gaps and to decide the future actions. In this article, process safety in various chemical process industries (CPIs) of Pakistan is investigated regarding process safety management (PSM) and process hazard analysis (PHA). The covered industries include mainly fertilizer complexes, food processing plants, gas and oil processing plants, oil refineries, petrochemical plants, polymer processing plants, paper industries, tire industries, and sugar industries. This research will help in addressing the weaknesses. A comparative analysis of all considered CPIs is provided graphically. Overall analysis of all industries depicts that more emphasis on three categories is required, namely (1) documents upgradation and staff communication, (2) PHA revision and auditing, (3) PHA recommendations documentation and implementation. Provided suggestions, the implementation of PSM and PHA in Pakistan CPIs is expected to enhance, which may lead to a substantial increase in productivity of these industries without accidents. 相似文献
8.
As this article shows, sellers and buyers of business divisions that operate below capacity may systematically underestimate the value of the divisions unless they first remove the effects of idle capacity from the analysis. © 2006 Wiley Periodicals, Inc. 相似文献
9.
Triplett Russell Chatterjee Chiradip Johnson Christopher K. Ahmed Parvez 《International Advances in Economic Research》2019,25(2):195-208
International Advances in Economic Research - When faced with the fear of low-quality tap water, households are motivated to seek out and use alternatives. This study investigated the role of... 相似文献
10.
Parvez R. Sopariwala 《Journal of Corporate Accounting & Finance》2007,18(5):71-79
This article illustrates strategic analysis of operating income, which can be used to gain a better understanding of financial statements—in particular, why corporate or segment profits change from one year to the next. Specifically, the article examines the 2001 pretax profit of General Motors Corporation's North American Operations (GMNA), which declined by $4.4 billion compared with that for 2000. © 2007 Wiley Periodicals, Inc. 相似文献