Localization and Customer Retention for Franchise Service Systems

This is one of the first studies to explore customer retention in reference to the franchisee–customer relationship. A subsequent objective was to examine localization and standardization from a franchise unit and system-level perspective. Data was collected using a self-administered survey based on customers of pet grooming services in Australia. Findings suggest that the addition of a customer retention perspective reveals a greater depth to the franchisee–customer relationship. Importantly, this implies that there are additional factors likely to influence franchisee–customer retention within franchise outlets. We suggest that individual franchise units, in cooperation with local customers, should co-create local marketing initiatives.     

Assessment of Leading Apparel Specialty Retailers’ CSR Practices as Communicated on Corporate Websites: Problems and Opportunities

Despite the increased attention to corporate social responsibility (CSR) and regulatory changes in recent years, little is known about how apparel companies are implementing and communicating CSR practices to their stakeholders. To fill the gap, this study investigated the range and strategies of leading apparel specialty retailers’ CSR practices as communicated on their websites over a longitudinal period of 1 year. In total, 17 apparel specialty retailers were included in the analysis. The companies’ websites were content-analyzed in-depth using the coding criteria focusing on labor and environmental issues developed for this study. The initial data were collected in November 2011 and the study was replicated in December 2012 to examine any changes in the CSR practices. As of 2011 only nine companies addressed CSR issues on their websites at different degrees despite their leadership positions in the industry. Environmental issues were addressed by only five companies, with different ranges of practices. In 2012, all 17 companies addressed labor issues on their websites with varying degrees of specificity. In terms of environmental issues, six companies (an increase of one company from 2011) addressed environmental initiatives on their websites with wider ranges of practices. Discussed are problems and opportunities, as well as the role of the government and stakeholders, for the effective communications of CSR policies and initiatives for the apparel industry.     

Female franchisees; a lost opportunity for franchising sector growth?

Abstract

The purpose of this study is to investigate why female franchisees are under-represented in franchise ownership. A qualitative approach was adopted using a collective, instrumental case study of 30 female franchisees. A number of different types of influences were identified in the literature and then elucidated and assessed. It was found that push and pull factors, work–family life balance, franchising sector characteristics and external influences act as variable incentives and disincentives among female franchisees’ selection of the franchise business model with different levels of risk-taking propensity. The marketing efforts of franchises would be more effective if the way in which the identified influences that impinge on the selection of the franchise business model informed the prospecting of potential female franchisees. A further need is identified for franchises to adjust their recruitment programmes to reflect the variable effect of incentives and disincentives at different levels of capital investment. Limited research specifically examines the selection of the franchise business model by female franchisees with various levels of risk-taking propensity and identifies the nature of influences that act as incentives and/or disincentives on that selection decision.     

Race,homophily, and purchase intentions and the Black consumer

Black consumers are an important market for advertisers to reach. However, designing effective communication strategies is difficult. This study examines the moderation effect of ethnic identification (strength of identity with other blacks) on the tie between advertising stimuli (with racially congruent or incongruent actors) and the subject's perceived homophily (similarity) toward actors featured in ads, and if perceived homophily influences purchase intentions regarding advertised products. ANOVA found a significant interaction between ethnic identity and racial congruity on the perceived level of homophily. In addition, a simple effect for racial congruity on perceived homophily was found. Regression analysis subsequently found a significant effect for the level of perceived homophily on the level of purchase intent. Strategic considerations for marketing advertisers and future research ideas are also presented. © 2000 John Wiley & Sons, Inc.     

Hard-Core Leisure: A Conceptualization

ABSTRACT

The purpose of this research reflection is to describe a slice of serious leisure that we call hard-core leisure, which we define as a form of serious leisure that involves extraordinary commitment that is directed toward an “authentic” style of social world activity. Using examples from birdwatching, Civil War reenacting, and climbing, we explain how hard-core participants separate themselves from other participants in terms of what they believe are superior styles of participation and unusual degrees of effort, perseverance, and conduct. Too often, serious participants in any given leisure activity are seen as homogeneous in their attitudes and behavior. The concept of hard-core leisure makes problematic this assumption by bringing to light an extreme form of leisure participation.     

Franchisors do their homework before entering international markets: Experiences from the Australian franchising sector

Whilst the literature on international franchising practice is well established, an issue that remains unaddressed is the optimal timing for international expansion activities. In this study an Internet survey of the population of business format franchisors in Australia is conducted to obtain a profile of franchising, including international expansion data. In the second stage, a series of case studies with 16 Australian-based franchise systems is reported. The results indicate that franchisors do not wait until the domestic market is saturated before venturing overseas. Moreover, franchisors tend to develop their international expansion strategies after the business has demonstrated success in the local market.     

Rolling Seas in Liner Shipping

This paper examines the current economic environment and recent legislative changesin the U.S. international liner shipping industry, which has operated under antitrustimmunity for cartel agreements since 1916. Specifically, we address the impact ofthe Ocean Shipping Reform Act (OSRA) of 1998, which increased cartel enforcementcosts by reducing the transparency of freight rates and mandating that cartel membershave independent contracting rights. Our analysis looks at industry trends andinvestigates whether OSRA has affected cartel membership, contracting practices,horizontal integration, and freight rates.     

Development Through Business: What Do American Business Students Know About Emerging Markets and Opportunities in Africa?

This article investigates how Africa is taught in business and examines African and American student perspectives on business in Africa. Conclusions find that African students, business students or not, had more knowledge about business and economic structures than American business students; however, learning about successful case studies on business in Africa proved to motivate both students and faculty. The nexus between international development and business is emphasized and training business students to seek potential partnerships with African businesses is underscored. The article ends with educational recommendations and cites the advantages of introducing students to emerging opportunities in business on the continent.     

Contrasting the Four Franchising Imperatives Across Hybridized Governance Models: A Preliminary Investigation

Although multiple-unit franchising is a popular and pervasive retailing strategy throughout the world, there is a paucity of prior research examining the factors influencing the achievement of the four franchising imperatives (i.e., unit growth, uniformity, local responsiveness, and system-wide adaptation) within the context of these hybridized arrangements. Exploratory interviews were conducted (16 franchisees), and results suggest master franchising realizes the strategic imperatives of unit growth, system uniformity, system-wide adaptation, and (partially) local responsiveness. Master franchising and area development arrangements enabled system uniformity, whereas incremental and area representative arrangements promoted system-wide adaptation. Implications for practitioners and future academic researchers are presented.     

Contrasting “complainers” with “non‐complainers” on attitude toward complaining,propensity to complain,and key personality characteristics: A nomological look

This study examines the influence of four personality characteristics (self‐efficacy, Machiavellianism, perceived control, and risk‐taking) on consumer attitude toward complaining and propensity to complain. The proposed model is tested on two groups of consumers classified as “complainers” and “non‐complainers.” The findings reveal that the two groups differ distinctly on the pattern of relationships among the variables. The implications of these differences are discussed. © 2007 Wiley Periodicals, Inc.