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1.
Krist Roland Swimberghe Kerrie Anne Ambort-Clark Jana Rutherford 《International Review of Retail, Distribution & Consumer Research》2013,23(1):14-29
Many businesses operate long hours that often include nights and weekends to accommodate consumers. However, a few businesses maintain a closed-on-Sunday policy and do so while still operating successfully although closed-on-Sunday policies mean forgoing potential sales hours. As most Christian faiths consider the Sabbath as a day of rest, an oft-used rationalization for the success of businesses maintaining this policy is that they must be supported by consumers with strong religious beliefs, who appreciate the message sent by the company and as a result perceive the company favorably. The purpose of this paper was to investigate whether consumers' religious commitment influences their ethical judgment of a company's closed-on-Sunday policy and to determine whether this ethical judgment impacts a company's corporate or brand image and consumer loyalty intentions. The results suggest that consumers with higher levels of intra-personal religious commitment are more likely to hold favorable ethical judgments of closed-on-Sunday corporate policies. In addition, favorable ethical judgments of closed-on-Sunday corporate policies are likely to positively influence corporate image. A more positive corporate image ultimately results in higher consumer loyalty intentions. 相似文献
2.
ABSTRACTIt is human nature that personal interactions are often charged with emotions and laden with conflicts. Workplace encounters are not immune from this reality. Despite this, few studies have examined ways to reduce interpersonal conflict in the workplace. This study examines the interpersonal impact of emotion regulation on salesperson relationships with stakeholders. Using structural equation modeling, results of the analysis showed that salesperson's regulation of emotions was negatively related to interpersonal conflict with co-workers as well as with customers; and positively impacted customer-oriented sales behaviors. The results also support the moderating role of selling experience in the relationship between emotion regulation and interpersonal conflict with customers. That is, the negative relationship between regulation and conflict with customers is stronger for salespeople with lower sales experience. These findings put forward important managerial implications with regard to the recruitment and training of sales professionals. 相似文献
3.
Krist R. Swimberghe Dheeraj Sharma Laura Willis Flurry 《Journal of Business Ethics》2011,102(4):581-598
Religion is an important cultural and individual difference variable. Yet, despite its obvious importance in consumers’ lives,
religion in the United States has been under-researched. This study addresses that gap in the literature and investigates
the influence of consumer religion in the buyer–seller dyad. Specifically, this study examines the influence of consumer religious
commitment and a Christian consumer’s conservative beliefs in the United States on store loyalty when retailers make business
decisions which are potentially reli- gious objectionable. This study uses structural equation modeling and applies Anderson
and Gerbing’s (Psychol Bull 103(3):411–423, 1988) two-step approach to exam- ine data obtained from a national sample of 531 consumers. The results from this study suggest
that consumers evaluate seller’s actions and form ethical judgments. These judgments are a major explanatory variable in consumer
store loyalty intentions. 相似文献
4.
In recent times, organizations have experienced consumer backlash as a result of decisions to support controversial causes.
To date, little research has attempted to explain consumers’ negative response as a function of religion. This study addresses
that gap in the literature and examines consumer religious commitment and Christian consumers’ conservative beliefs in the
United States as motivating factors for consumer activist behavior and boycott participation. Findings from a national sample
of 531 consumers suggest that consumers evaluate seller’s actions and form ethical judgments. These judgments are a major
explanatory variable in consumers’ voice complaints, third-party complaint intentions, and boycott intentions. 相似文献
5.
This research explores the influence of religiosity on consumer perception of, and response toward, sexual appeals. The first study (survey, national sample; n = 423) examines the relationship between religiosity and consumer response toward sexual appeals using causal modeling. Study 1 finds that high intrinsic religiosity consumers exhibit more adverse ethical judgments toward the company’s use of sexual appeals and these judgments, in turn, result in inferior attitudes and purchase intent toward the advertised brand. To confirm and expand on these findings, the second study (experiment, young adult sample; n = 216) examines the influence of intrinsic religiosity on consumer response toward both sexual and nonsexual appeals. The results show that sexual appeals elicit inferior (superior) ethical judgments, attitudes, and purchase intent among consumers high (low) in intrinsic religiosity. In contrast, nonsexual appeals elicit (un)favorable responses from consumers who are (low) high in intrinsic religiosity. 相似文献
6.
Brown TC Werling KA Walker BC Burgdorfer RJ Shields JJ 《Healthcare financial management》2012,66(3):114-8, 120
Healthcare reform will impact hospital consolidation in three key areas: Payment rates will decrease, indirectly encouraging consolidation by forcing hospitals to find new ways to reduce costs and increase negotiating clout with suppliers and payers. The cost of doing business will increase as hospitals spend more on compliance, technology, and physician employment. The ACO model will encourage hospital network formation by rewarding integrated healthcare systems that can reduce costs and improve quality. 相似文献
7.
Kristín Rut Kristjánsdóttir Rannveig Ólafsdóttir Kristín Vala Ragnarsdóttir 《Journal of Sustainable Tourism》2018,26(4):583-599
Integrated sustainability indicators for tourism (ISIT) address tourism as an element of both economic and socio-ecological systems and as actively integrated in multi-level policy-making and planning. This paper aims to review studies of ISIT in peer-reviewed journals with a focus on methodological approaches. By specifically examining ISIT, this study embraces the interdisciplinary nature of both sustainability science and tourism studies. The results are based on a systematic literature review and categorization of the studies’ academic disciplines, methods and organization of indicators. The results reveal that despite being a relatively young area of study, research on ISIT has developed simultaneously across multiple academic disciplines, and is expanding. There seems to be greater interest in developing new methodologies than applying existing indicator frameworks. Most papers refer to indicators thematically and thus discuss tourism separately in the contexts of environmental, social or economic impact. However, emerging approaches analyze tourism as a system of interconnected components and an element of multi-level policy-making. These approaches emphasize public participation and a continuous redefinition of sustainability challenges in response to changes in socio-ecological systems. Current research on ISIT thus focuses on the interconnectedness of indicators and sustainable development as a dynamic process rather than an end goal. 相似文献
8.
Brand passion is increasingly seen as the ultimate emotional connection between the consumer and a brand. Limited previous research relied exclusively on Sternberg's triangular interpersonal theory in developing the brand passion concept. This research paper integrates consumer brand identity theory, refines the definition of brand passion, and proposes a dualistic approach to brand passion which distinguishes between two different types of brand passion: harmonious and obsessive. 相似文献
9.
William K. Krist 《International Trade Journal》2014,28(5):394-410
The United States is engaged in two huge trade negotiations—the Trans-Pacific Partnership and the Trans-Atlantic Trade and Investment Partnership—that will have a profound impact on our economy and on the world trade system. These agreements can be an important template for new rules governing world trade, and they address some important new areas, such as regulatory issues. However, if they are to be a good template, U.S. negotiators have to alter some of their proposals, and these new agreements have to prohibit predatory trade practices, such as currency manipulation. 相似文献
10.