An Integrated Model of Quality for Mass Services in the Context of the Ghanaian Retail Banking Sector

This study draws upon the service literature and operationalizes the investment model in the services domain to examine factors that contribute to customers’ desire to maintain service relationships with firms (i.e., retail banks) in an emerging economy in sub‐Saharan Africa: Ghana. We empirically test the explanatory power and robustness of the investment model using 218 customers of various banking institutions in Ghana. Results from partial least squares—structural equation modeling (PLS‐SEM)—reveal that (1) service quality is positively associated with customer satisfaction, investment size, and customer commitment; and (2) while customer satisfaction is positively associated with customer commitment, both investment size and quality of attractive alternatives are not associated with customer commitment. Interestingly, we found investment size to have a positive association with customer commitment only when fully mediated by customer satisfaction. Our model reveals that service quality and customer satisfaction predict 79.3% of the variation in customer commitment toward maintaining a service relationship with their retail banks. Discussion and managerial implications conclude the article. © 2015 Wiley Periodicals, Inc.     

Empirical models of criminal behavior: How significant a factor is race?

Empirical models of the supply of criminal offenses in the United States have shown a positive relationship between the proportion of the population that is non-white (RACE) and crime rates. Though non-whites in the United States possess more “criminal capital” than the average person, such studies do not take into consideration this excess criminal capital. Since RACE and the omitted excess criminal capital are correlated, it will pick up the influence of the excess criminal capital. Using cross-sectional data from Florida’s municipalities, we show that after adjusting for excess criminal capital, RACE has no significant relationship with crime.     

The Distributional Impact of Selected Commonwealth Outlays and Taxes and Alternative Commonwealth Grant Allocation Mechanisms

This article examines the redistributive impact of Commonwealth outlays and taxes (including outlays directed through and to the States)and two possible alternative systems of distributing Commonwealth funding amongst the States.     

Data breaches and corporate liquidity management

This paper investigates the effects of data breach disclosure laws and the subsequent disclosure of data breaches on the cash policies of corporations in the United States. Exploiting a series of natural experiments regarding staggered state-level data breach disclosure laws, we find that the passage of mandatory disclosure laws leads to an increase in cash holdings. Our finding suggests that mandatory data breach disclosure laws increase the risks related to data breaches. Further, we find firms that suffer data breaches adjust their financial policies by holding more cash as well as decreasing external finance and investment.     

Effect of Energy Prices on Economic Growth in the ECOWAS Sub-Region: Investigating the Channels Using Panel Data

The article empirically examines the effect of energy prices on economic growth within the Economic Community of West African States sub-region by acknowledging that the effect of energy prices on growth is quintessentially indirect and hence can be tracked through some channels. Exploiting the System Generalized Methods of Moments estimation technique for the period spanning 2002–2015, the results indicate that the overall effect of energy prices on economic growth is significantly negative. This effect propagates mainly through government consumption expenditure and investment, albeit its effect through real interest rate is positive. However, its negative effects on government consumption, investment, and exchange rate significantly overwhelm the positive effect from real interest rate.     

Alcohol availability and crime: a robust approach

The relationship between alcohol availability and crime is investigated in this study. It first considers common parametric specifications that have been used in the literature. After applying a powerful consistent conditional moment test for correct specification, it is found that these common parametric specifications are rejected by the data. The study then proceeds with a robust nonparametric method that can have a rate of convergence close to that for a correctly specified parametric model when the underlying relationship is somewhat linear. The application of nonparametric methods reveals structure present in the data that would remain undetected when applying common parametric specifications, but more importantly reveals that the impact of alcohol availability is considerably higher than one might believe on the basis of the misspecified parametric model. It is also found that the marginal effect of alcohol availability on crime changes with the level of alcohol availability.     

Population Health and Economic Growth in Sub-Saharan Africa: A Panel Cointegration Analysis

The article investigates the extent to which the health of the population affects the economic performance using panel data for 30 Sub-Saharan African countries for the period 1970–2010. Using a theoretical model based on an augmented Solow growth model, the authors estimate the relationship between population health capital and economic growth in Sub-Saharan Africa using panel cointegration econometric strategy. They find that the health status of the population has not significantly driven economic performance. Accounting for the effect of HIV/AIDS, however, resulted in a significant negative effect of population health on economic growth. Furthermore, the obverse seems rather plausibly the case, as economic growth significantly increases life expectancy in the region.     

Social marketing on AIDS: using Transtheoretical model to understand current condom usage among commercial drivers in Accra,Ghana

• This is an exploratory research to utilise the Transtheoretical model to assess condom usage intentions among commercial drivers in Ghana. A convenience‐based non‐probability sampling method was employed, and a face‐to‐face questionnaire was administered on 132 commercial drivers in Accra. The analysis of variance and one sample t‐test statistical method was employed to establish relationship between variables based on the Transtheoretical model. The result reveals that over 71.9% of commercial drivers are at precontemplation, contemplation and preparation stages. This means that most commercial drivers interviewed have not yet taken action to use condoms to protect themselves against HIV/AIDS. The findings of the study constitute a series of marketing ideas, useful in decision making with social marketing organisations.

Copyright © 2013 John Wiley & Sons, Ltd.     

Aid and economic growth in LDCs: Evidence from Sub-Saharan Africa

This paper uses a disaggregated cross-national time-series aid data and a Least Squares Dummy Variables (LSDV) model to investigate the effects of aid on economic growth in Sub-Saharan Africa. We find that, contrary to what some critics of aid argue, aid has a small but positive and significant effect on economic growth in Sub-Saharan Africa. A simultaneous equation specification of the model shows that aid affects economic growth in Sub-Saharan Africa directly and indirectly through increased domestic savings and investment.