Accidents will happen: safety-critical knowledge and automated control systems

This article presents findings from a study of control operators that raise concerns about safety-critical knowledge, culture and training. It is argued that the adoption of automated control systems can hinder the transfer of knowledge amongst operators, and this becomes an increasingly serious hazard as tacit knowledge is lost because of employee turnover.     

Comparing the impact of management support on police officers’ perceptions of discretionary power and engagement: Australia,USA and Malta

Abstract

This paper uses Social Exchange Theory as a lens for comparing the impact of management support upon police perceptions of discretionary power and employee engagement, across three countries. A survey-based, self-report process collected data from 193 police officers in Australia, 588 from the USA, and 249 from Malta. Structural equation modelling was used to analyse the data. The findings suggest a significantly different management support context across the three countries, as well as significantly different perceptions of discretionary power. Across the three countries, police perceived relatively poor satisfaction with organizational management support and only some engagement levels. However, USA police perceived significantly more discretionary power than the other country samples. These findings provide greater clarity about the link between management support, discretionary power and engagement for the police officers. Since employee engagement likely affects policing outcomes, the findings suggest that poor management support of police officers could negatively affect the provided service. Potential strategies to enhance police engagement include (a) training police managers about how to manage so as to promote greater engagement, and (b) modifying police managers’ performance indicators in line with achieving better police engagement.     

Consumers’ Willingness to Pay for Sustainable Seafood Made in Europe

Sustainability of increasing relevance also for seafood markets. The aim of this contribution is to analyze consumer preferences and their willingness to pay (WTP) for different sustainability claims, and to identify consumer segments according to their WTP. The contingent valuation method was applied to elicit consumers’ WTP in eight European countries. The WTP varies between seven and almost 20%, depending on attribute and country. Three consumer groups become apparent: the largest group without any additional WTP, a smaller group with a moderate additional WTP of plus 17%, and a very small group with an additional WTP of more than 40%. Clear differences between countries are obvious regarding preferences for different sustainability attributes, particularly in the segment with the highest WTP. A fraction of the consumers is willing to pay significantly higher prices for sustainably produced fish from Europe: given that trustful standards are applied and well communicated.     

Working towards sincere encounters in volunteer tourism: an ethnographic examination of key management issues at a Nordic eco-village

This article explores host–guest dynamics at Sólheimar eco-village, Iceland to contribute to the conceptualization of transformative learning in volunteer tourism. At the eco-village, the host and volunteers come together to share similar goals and meaningful experiences. This interaction gets complicated, however: the eco-village exists within the global capitalist system and must operate using market norms. The idealist and educational expectations of the volunteers often clash with the practical short-term goals of the community: there are also cultural and experiential differences between the parties. This clash is used to discuss the importance of sincerity in volunteer tourism at the eco-village. Data were collected through fieldwork, primarily including participant observations and interviews, to help interpret the patterns of behaviors and perceptions of both parties in relation to the aim. Ultimately, the experience that binds host and guests cannot solely be about learning to do things alternatively and sustainably; it requires sincerity, using Taylor's 2001 sincerity concept, to tackle the difficulties in working alternatively and sustainably to attain this experience. It is argued that transformative learning during the volunteer experience in alternative spaces should be conceptualized to include the promotion of sincere encounters, and adjusted to concern both the host and its guests.     

The Impact of Mergers on Quality Provision: Evidence from the Airline Industry

We examine how mergers affect quality provision by analyzing five U.S. airline mergers, focusing on on‐time performance (OTP). We find that airline mergers have minimal negative impacts on OTP, and likely result in long‐run improvements due to efficiencies. Importantly, we show that this finding is not driven by post‐merger changes in price that could affect OTP. Consequently, at least in the case of airlines, policymakers should not, as a rule, fear the negative quality effects of mergers.     

Hotel Manager - An Unsuitable Job for a Woman?

Although the majority of students training for hotel and catering management in Britain are female, only a handful of women have attained the post of general manager in a major hotel. This article argues that women's lack of success in line management within medium and large hotels can be explained by examining the traditional career route to hotel manager, characterised by a long apprenticeship, progress through informal contacts and high geographical mobility, and the way the role of hotel manager is defined, with its strong emphasis on the manager as ‘figurehead’. It is argued that if women do not aspire to become hotel managers this is a response to the way this job is defined and the lack of opportunities they perceive.     

Efficient Stochastic Modeling for Large and Consolidated Insurance Business: Interest Rate Sampling Algorithms

Abstract

One of the challenges of stochastic asset/liability modeling for large insurance businesses is the run time. Using a complete stochastic asset/liability model to analyze a large block of business is often too time consuming to be practical. In practice, the compromises made are reducing the number of runs or grouping assets into asset categories. This paper focuses on the strategies that enable efficient stochastic modeling for large and consolidated insurance business blocks. Efficient stochastic modeling can be achieved by applying effective interest rate sampling algorithms that are presented in this paper. The algorithms were tested on a simplified asset/liability model ASEM (Chueh 1999) as well as a commercial asset/liability model using assets and liabilities of the Aetna Insurance Company of America (AICA), a subsidiary of Aetna Financial Services. Another methodology using the New York 7 scenarios is proposed and could become an enhancement to the Model Regulation on cash flow testing, thus requiring all companies to do stochastic cash flow testing in a uniform, nononerous manner.     

The dynamics of factors affecting the adoption of innovations

An abundance of IT innovations are constantly struggling for market acceptance. Various models have been proposed in the literature in order to aid understanding of the principles behind the adoption of IT innovations, but most of them implicitly assume that the factors explaining adoption decisions do not change over time. This study challenges that assumption and adds to the existing literature by investigating the dynamics of the factors influencing adoption. Our general proposition is that the driving factors in adopting innovations will change as the diffusion of the innovation in the market progresses. A large-scale empirical study was carried out among medium-sized companies in a variety of European countries and industries concerning the adoption of enterprise resource planning (ERP) software. The findings strongly indicate that the factors affecting late adoption of ERP differ significantly from the factors explaining early adoption. At early stages of the diffusion process adoption tends to be especially driven by a combination of internal strategic drives and attitudes of the firm together with external forces like industry competition and supplier activities. Later on, the mix of adoption stimulating factors seems to be focusing more on implementation issues such as the scalability of the system, the number of seats and the yearly available budget. The study leads to both new methodological insights and substantive conclusions that also have practical implications.     

Professionals in the NHS – a case study of business process re-engineering

Rather than providing evidence of business process re-engineering (BPR) as another example of cultural change rhetoric, this case study shows BPR as a substantive initiative that has had a considerable impact on health care professionals. A hybrid of differing bureaucratic professions allows for a diversity specific to the health service. The study highlights a number of controversial issues unique to health care professionals, particularly in the areas of job redesign, multiskilling and empowerment.