The Antecedents of Trust in Business-to-Business Financial Services

Purpose: To explore how satisfaction, communication, customization, competence, and shared values (as antecedents) influence trust in B2B financial services relationships, and to assist decision makers in this industry to manage long-term relationships with their clients.

Methodology/approach: Based on a literature review, five hypotheses were developed. The hypotheses were addressed by empirically evaluating a theoretical model based on data from both relationship managers and the clients of a leading South African B2B financial services provider. Regression analysis was used to assess the relationships in the relationship-manager sample, while structural equation modeling (SEM) was used to assess the relationships in the client sample.

Findings: In the relationship-manager sample, satisfaction, competence, and shared values were found to be significant predictors of trust. However, in the client sample, all five of the hypothesized antecedents were found to contribute significantly to trust.

Originality/value/contribution: The major contribution of this study, for both marketing academics and practitioners, lies in the simultaneous consideration of the perceptions of both financial services providers as well as their clients. As far as it could be ascertained, this combination of both exchange partners (service providers and clients) in a single study has not been reported in a financial services context.     

Conditions of Use of Data-processing Charge-back Systems: A Pilot Study

Previous researchers could not find empirical support for a relationship between the characteristics of the data-processing charge-back system and the impacts on the organization. The lack of empirical evidence may be caused by a missing variable problem. This paper proposes an intermediary variable: the use of the charge-back system. This research finds an empirical relationship between the characteristics of the system and its use. A pilot study was conducted to investigate the conditions of use of data-processing charge-back systems in organizations. For operations costs, results indicate that the variability of the charges, user's authority over data-processing activities and user involvement in the budgetingprocess are the important factors in explaining the use of a budget report. As for development costs, the quality of the information on the charges and user involvement in the budgeting process are the most important factors. However, the authors wish to caution readers that this is a pilot study with a convenience sample of twenty-five questionnaires collected from seven firms. Résumé Par le passé, les chercheurs n'ont pu établir de support empirique pour la relation existant entre les caractéristiques d'un système informatique d'imputation des coǔts et son impact sur l'entreprise. Le manque de preuves empiriques peut ětre dǔ à un problème de variable manquante. Cette étude propose donc une variable intermédiaire: L'usage du système d'imputation des coǔts. Cette recherche a établi une relation empirique entre les caractéristiques du système et son usage. Une étude pilote a été menée pour étudier les conditions d'utilisation de systèmes informatiques d'imputation des coǔts dans les entreprises. Quant aux frais d'exploitation, les résultats indiquent que la variabilité des imputations, le contrǔle de l'utilisation sur les activités informatiques et le rǒle de l'utilisateur dans l'élaboration du budget constituent des facteurs importants dans la justification d'un rapport budgétaire. Quant aux frais de développement, la qualité des données relatives aux frais et le rǒle de l'utilisateur dans l'élaboration du budget sont les facteurs les plus importants. Les auteurs désirent cependant prévenir les lecteurs qu'il s'agit d'une étude pilote comportant un échantillon de 25 questionnaires recueillis auprès de 7 entreprises.     

Regulated Efficiency, World Trade Organization Accession, and the Motor Vehicle Sector in China

This article is concerned with the interaction of regulatedefficiency and World Trade Organization (WTO) accession andits impact on China's motor vehicle sector. The analysis isconducted using a 23 sector–25 region computable generalequilibrium model. Regulatory reform and internal restructuringare found to be critical. Restructuring is represented by acost reduction following from consolidation and rationalizationthat moves costs toward global norms. Without restructuring,WTO accession means a surge of final imports, though importsof parts could well fall as production moves offshore. However,with restructuring, the final assembly industry can be madecompetitive by world standards, with a strengthened positionfor the industry.     

Conditional Cash Transfers, Schooling, and Child Labor: Micro-Simulating Brazil's Bolsa Escola Program

A growing number of developing economies are providing cashtransfers to poor people that require certain behaviors on theirpart, such as attending school or regularly visiting healthcare facilities. A simple ex ante methodology is proposed forevaluating such programs and used to assess the Bolsa Escolaprogram in Brazil. The results suggest that about 60 percentof poor 10- to 15-year-olds not in school enroll in responseto the program. The program reduces the incidence of povertyby only a little more than one percentage point, however, andthe Gini coefficient falls just half a point. Results are betterfor measures more sensitive to the bottom of the distribution,but the effect is never large.     

Analyst Hype in IPOs: Explaining the Popularity of Bookbuilding

The bookbuilding IPO procedure has captured significant marketshare from auction alternatives recently, despite the significantlylower costs related to the auction mechanism. In France, whereboth mechanisms were used in the 1990s, the ostensible advantagesof bookbuilding were advertising-related benefits. Book-builtissues were more likely to be followed and positively recommendedby lead underwriters. Even nonunderwriters' analysts promotebook-built issues more in order to curry favor with the IPOunderwriter for allocations of future deals. Yet we do not observevaluation or post-IPO return differentials that suggest thesetypes of promotion have any value to the issuing firm.     

On the protection of cultural goods

We identify cultural goods as goods which are valued differently by consumers at home than by individuals abroad, and which are produced under scale economies. It is shown that restrictions on the trade of cultural goods can raise welfare in both recipient and source countries.     

Accountability of independent directors: Evidence from firms subject to securities litigation

We examine which independent directors are held accountable when investors sue firms for financial and disclosure-related fraud. Investors can name independent directors as defendants in lawsuits, and they can vote against their reelection to express displeasure over the directors’ ineffectiveness at monitoring managers. In a sample of securities class action lawsuits from 1996 to 2010, about 11% of independent directors are named as defendants. The likelihood of being named is greater for audit committee members and directors who sell stock during the class period. Named directors receive more negative recommendations from Institutional Shareholder Services, a proxy advisory firm, and significantly more negative votes from shareholders than directors in a benchmark sample. They are also more likely than other independent directors to leave sued firms. Overall, shareholders use litigation along with director elections and director retention to hold some independent directors more accountable than others when firms experience financial fraud.