Accidents will happen: safety-critical knowledge and automated control systems

This article presents findings from a study of control operators that raise concerns about safety-critical knowledge, culture and training. It is argued that the adoption of automated control systems can hinder the transfer of knowledge amongst operators, and this becomes an increasingly serious hazard as tacit knowledge is lost because of employee turnover.     

Hotel Manager - An Unsuitable Job for a Woman?

Although the majority of students training for hotel and catering management in Britain are female, only a handful of women have attained the post of general manager in a major hotel. This article argues that women's lack of success in line management within medium and large hotels can be explained by examining the traditional career route to hotel manager, characterised by a long apprenticeship, progress through informal contacts and high geographical mobility, and the way the role of hotel manager is defined, with its strong emphasis on the manager as ‘figurehead’. It is argued that if women do not aspire to become hotel managers this is a response to the way this job is defined and the lack of opportunities they perceive.     

The dynamics of factors affecting the adoption of innovations

An abundance of IT innovations are constantly struggling for market acceptance. Various models have been proposed in the literature in order to aid understanding of the principles behind the adoption of IT innovations, but most of them implicitly assume that the factors explaining adoption decisions do not change over time. This study challenges that assumption and adds to the existing literature by investigating the dynamics of the factors influencing adoption. Our general proposition is that the driving factors in adopting innovations will change as the diffusion of the innovation in the market progresses. A large-scale empirical study was carried out among medium-sized companies in a variety of European countries and industries concerning the adoption of enterprise resource planning (ERP) software. The findings strongly indicate that the factors affecting late adoption of ERP differ significantly from the factors explaining early adoption. At early stages of the diffusion process adoption tends to be especially driven by a combination of internal strategic drives and attitudes of the firm together with external forces like industry competition and supplier activities. Later on, the mix of adoption stimulating factors seems to be focusing more on implementation issues such as the scalability of the system, the number of seats and the yearly available budget. The study leads to both new methodological insights and substantive conclusions that also have practical implications.     

The impact of management on the engagement and well-being of high emotional labour employees

Australia, like many other countries, suffers high turnover of nurses and police officers. Contributions to effectively manage the turnover challenge have been called for, and there are few Australian studies of nursing/policing turnover intentions. The purpose of this study was to examine the impact of supervisor–subordinate relationships and perceived organisational support (POS) upon engagement, well-being, organisational commitment and turnover intentions. Second, we examined the similarities and differences between nursing and policing work contexts. The retention of nurses/police has been investigated from traditional management perspectives; however, we used a different theoretical approach – social exchange theory – and evaluated its utility as a framework. Findings are from Australian data collected during 2010–2011 from 510 nurses and 193 police officers, using a survey-based, self-report strategy. Partial least squares path modelling was used to analyse these data. Results indicated that for both samples, engagement predicts well-being and then, well-being predicts affective commitment and intentions to leave. MANOVA results suggested that nurses had significantly higher levels of satisfaction with their supervisor–subordinate relationships, POS, engagement, well-being and affective commitment than police officers. Only the intention to leave was similar for both groups. Given that turnover can be influenced by supervisors/management, this study provides new knowledge about targeted retention strategies.     

Professionals in the NHS – a case study of business process re-engineering

Rather than providing evidence of business process re-engineering (BPR) as another example of cultural change rhetoric, this case study shows BPR as a substantive initiative that has had a considerable impact on health care professionals. A hybrid of differing bureaucratic professions allows for a diversity specific to the health service. The study highlights a number of controversial issues unique to health care professionals, particularly in the areas of job redesign, multiskilling and empowerment.     

Efficient Stochastic Modeling for Large and Consolidated Insurance Business: Interest Rate Sampling Algorithms

Abstract

One of the challenges of stochastic asset/liability modeling for large insurance businesses is the run time. Using a complete stochastic asset/liability model to analyze a large block of business is often too time consuming to be practical. In practice, the compromises made are reducing the number of runs or grouping assets into asset categories. This paper focuses on the strategies that enable efficient stochastic modeling for large and consolidated insurance business blocks. Efficient stochastic modeling can be achieved by applying effective interest rate sampling algorithms that are presented in this paper. The algorithms were tested on a simplified asset/liability model ASEM (Chueh 1999) as well as a commercial asset/liability model using assets and liabilities of the Aetna Insurance Company of America (AICA), a subsidiary of Aetna Financial Services. Another methodology using the New York 7 scenarios is proposed and could become an enhancement to the Model Regulation on cash flow testing, thus requiring all companies to do stochastic cash flow testing in a uniform, nononerous manner.     

The intertemporal stability of the concentration-margins relationship in Dutch and U.S. manufacturing

Factors influencing price-cost margins are investigated using a rich panel data base of the Dutch manufacturing sector. Attention is devoted to the intertemporal stability of the relationship explaining price-cost margins and to a comparison with U.S. results. Our results indicate that isolated cross-section analyses can be misleading. Evidence is provided for similarities and dissimilarities between the U.S. and the Netherlands when explaining price-cost margins. Dutch margins are influenced by industry-specific factors such as sales changes, import competition, capital intensity and operating expenses. Domestic seller concentration, aggregate capacity utilization and export intensity play no distinct roles.This research was sponsored in part by the Economics Research Foundation, which is part of the Netherlands Organization for Scientific Research. We wish to thank H. W. de Jong, Leo Sleuwaegen, David Audretsch and Aad Kleijweg for their useful comments.     

Deleveraging in a Highly Indebted Property Market: Who does it and are there Implications for Household Consumption?

A distinguishing feature of the period preceding the 2007/2008 financial crisis was the sizeable increase in private sector debt observed across many countries. A key component of household liabilities is mortgage debt and with many countries experiencing persistent increases in house prices from the mid‐1990s, a marked increase in this aspect of household leverage was observed. While aggregate statistics across countries confirm reductions in personal debt levels in recent years, relatively few sources of micro data are available to examine the nature of the deleveraging process at the household level. In this paper, using a unique dataset, we examine deleveraging amongst a representative sample of mortgaged Irish households. We identify the characteristics of households engaged in deleveraging and find that it is those households who can afford to deleverage who do. Furthermore we find some tentative evidence to suggest that the decision to deleverage has negative implications for household consumption.     

Antecedents and outcomes relating to public and private nurses’ use of intuition in England

This paper examines public and private sector nurses’ use of intuition in England using structural equation modeling. Leader–member exchange (LMX) and perceived organizational support (POS) correlated positively with nurses’ perception of discretionary power and use of intuition. Nurses’ perception of discretionary power and use of intuition were positively correlated with their engagement. Further, differences were identified between private sector and public sector nurses in relation to the impact of workplace relationships (POS and LMX) and intuition onto perceived discretionary power and employee engagement. The results are important for all hospital managers seeking to foster employees’ use of intuition, perception of discretionary power, and engagement.