Ethical considerations in frequent flier programs

An overwhelming majority of business travelers are now members of frequent flier programs operated by the airline industry. This article addresses relevant ethical issues, particularly employee perceptions of ethical issues, in such programs. A structured questionnaire technique, supported by personal interviews, was used to gather insights into frequent flier practices and attitudes. A fundamental conclusion of the research is that (1) significant ethical dilemmas are posed by frequent flier programs, (2) employees and employers generally choose to ignore these ethical dilemmas, and (3) employee perception of the ethical issues in frequent flier programs is not significantly influenced by employee attributes such as education level, salary, organizational position, age or sex. Recommendations are offered to reduce the inherent ethical dilemmas in frequent flier programs. Richard H. Deane is an Associate Professor of Management at Georgia State University in Atlanta. He earned his Ph.D. degree in Industrial Engineering from Purdue University. Dr. Deane also holds the J.D. degree and is licensed to practice law before the state and federal courts. His scholarly publication record includes articles in IEE Transactions, Computers and Industrial Engineering, Operations Research Quarterly, Production and Inventory Management, IEEE Transactions on Engineering Management, Business, Industrial Engineering and Operations Management Review. He has also published in The Trial Lawyer's Quarterly, The Golden Gate Law Review, Professional Safety and The Journal of Rehabilitation. His recent publications include articles on employment discrimination, workplace smoking, and ethics in operations management.     

An expanded investigation into the relationship of corporate social responsibility and financial performance

While many studies have examined the relationship of the two constructs of financial performance and CSR, little consensus has emerged. This study investigates the relationship through a set of comprehensive and long-term financial measures, which include both accounting and market returns. Also, an established CSR database generated through a validated CSR research instrument is used in a new, more thorough manner. While the regression analyses reveal no relationship to exist between the constructs, a number of methodological factors are proposed to play a role in contributing to such findings.     

Managing supply chain risk and disruption from IT security incidents

Supply chain practices often put companies and their supply chains at risk. One of the most serious risks is disruptions. While many types of disruptions have been considered, little attention has been given to disruptions caused by information technology (IT) security incidents. Partner cooperation can assist in preventing or mitigating damage from IT security breaches in supply chains, where breaches can disrupt production, cause loss of essential data, and compromise confidential information. We develop a generalizable mathematical model that quantifies IT security risk in the supply chain. We then show how to find solutions for optimal risk reduction under several definitions of optimality: minimizing upstream risk, minimizing downstream risk, and minimizing global (supply chain) risk. We show how to develop curves for each of the above scenarios that indicate when extra funds should be spent on security, which security controls should be implemented, and when subsidies among partners are beneficial.     

The contribution of tourism to the economy of Ireland in 1990 and 1995

The paper describes how input-output modelling methods have been used, to estimate economic impacts of tourism expenditure in Ireland and passenger fares during 1990 and 1995, measured as GNP, employment, government revenue and Balance of Payments credit. Full details of calculating 1990 impacts are shown in an appendix to the main text. Corresponding 1995 impacts are presented without background details. These tourism impacts, as shares of national aggregates, are in the range 7–11%, which is worthwhile. Per IR£ million receipts, international tourism shows a higher GNP impact than aggregate exports of goods and services.