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1.
Some 'real' problems of 'virtual' organisation 总被引:1,自引:0,他引:1
John A. Hughes Jon O'Brien Dave Randall Mark Rouncefield & Peter Tolmie 《New Technology, Work and Employment》2001,16(1):49-64
This paper presents an ethnographic study of organisational change in a retail bank considering issues surrounding the supposed emergence of the 'virtual organisation'. It outlines emerging problems in organisational work as a consequence of the shift toward 'virtuality' and questions the explanatory value of such theoretical stances. 相似文献
2.
Dave Gelders Michel Walrave 《International Journal of Nonprofit & Voluntary Sector Marketing》2003,8(2):166-180
This paper describes the Flemish customer contact centre for government information (‘the Flemish Infoline’) as an example of marketing in the public sector. First it defines the term ‘customer contact centre’ and describes the objectives and main characteristics of the Flemish Infoline. It then identifies the three reasons for setting up the Flemish Infoline in 1999: the complicated Belgian institutional landscape; the unprofessional telephone traffic handling and service; and the lack of knowledge about citizens' information needs. Finally, the paper applies Kotler's 4 Ps concept to the case, and puts the relevant stages from Lees‐Marsh‐ment's political marketing orientations into one integrated scheme in order to understand the functioning of the Flemish Infoline. Based on the literature and on an in‐depth interview with the project head of the Flemish Infoline, the authors demonstrate that marketing techniques can be used in contact centres for public information, but they also illustrate some important differences from those in the forprofit sector, such as the available amount of customers' personal data, the level of call operators' skills and the degree of heterogeneity of the questions. Further research on information needs and contact centres, and providing one ‘umbrella’ contact centre for government information in Belgium are recommended. Copyright © 2003 Henry Stewart Publications 相似文献
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DaveBronconnier 《技术经济与管理研究》2003,(6):7-8
卡尔加里是加拿大西部一座充满活力和适于创业的城市。我们这座城市因靠近RockyMountain山脉和拥有著名的CalgaryStampede而享誉世界 ,同时我们也是加拿大经济运行最好的城市。我们拥有平均年龄最低、教育素质最高的市民。除了石油及天然气 ,农业和旅游业等传统产业外 ,我们在高新技术产业领域也有很强的实力。令我们引以为豪的是 ,卡尔加里已成为加拿大计算机应用最普及的城市之一 ,也是国际互联网应用最普及并且通过应用这一技术受益最多的城市之一。82 %的卡尔加里人是国际互联网的用户 ,70 %多的市民在家里上网。尽管我们在应用先进技… 相似文献
5.
Services under siege--the restructuring imperative 总被引:6,自引:0,他引:6
Roach SS 《Harvard business review》1991,69(5):82-91
Recent job losses in the U.S. service sector do not reflect a temporary recession. Those jobs are gone, the result of a massive restructuring of the sector that is just getting under way. The explanation for the restructuring is quite simple. Until recently, services have been shielded by regulation and confronted by few foreign competitors. They have allowed their white-collar payrolls to become bloated, their investment in information technology to outstrip the paybacks, and their productivity to stagnate. Now competition is heating up and exposing these inefficiencies. Just as intense competition forced the restructuring of Smokestack America in the 1980s, deregulation and foreign direct investment are shaking out service companies that cannot confront their shortcomings. The need for sweeping change in the service sector may come as a great shock to Americans who saw services as the means to continued economic prosperity. But there is a painful irony at work: job creation, the very thing proponents use to demonstrate the U.S. service sector's strength, is in fact a symptom of the sector's chronic neglect of economic efficiency. It is precisely that neglect that makes the service sector vulnerable as the race for market share intensifies and new players shift the terms of competition. Services must respond to the new competitive environment, but not by indiscriminate cost cutting. Instead, they should balance financial discipline with a comprehensive and immediate reexamination of strategy. 相似文献
6.
This study identifies key factors required to successfully change a mining organization's culture to that mandated by a continuous improvement (CI) philosophy. Guided by a change-oriented model of CI implementation and the Malcolm Baldridge criteria, a survey was conducted involving mining firms operating in North America with annual revenues over $100 million. Twenty-four firms participated and resulted in 268 usable questionnaires. A principal component factor analysis followed by linear regression revealed that four factors accounted for success in implementing CI; employee involvement was the most important one. This dominant factor proved to be complex and had elements of the context of change (e.g., acceptance of company goals), the content of change (teamwork, new ways of working, and supportive HRM policies), and the process of change (leadership and access to information). Other predictors included, in order of importance, corporate presence, customer-oriented strategy, and adoption of practical goals. The article concludes with a discussion of employee involvement and the trend toward a productivity gap, with firms pursuing CI in the lead. 相似文献
7.
Dave Furth 《Journal of Economics》1979,39(3-4):315-322
Conclusions In this paper we have derived sufficient conditions for the stability of the G. S. E. These conditions follow from the condition on the stability of the G. C. E., given by Okuguchi (1978).When the conditions for asymptotic stability are fulfilled, the existence of the G. S. E. may be demonstrated in the same way as the existence of the G. C. E. has been demonstrated by Okuguchi (1978), that is: the G. S. E. is the fixpoint of a contracting mapping. In the case of linear demand functions and quadratic cost functions we have found the rather strong result that the sufficient conditions for (asymptotic) stability of the G. C. E. imply the (asymptotic) stability of the G. S. E. as well.This conclusion may be surprising to followers of Stackelberg. Mostly the outcome of a Stackelberg oligopoly is considered as adisequilibrium.In this paper we have made clear that a firm maximizing expected profit and using a generalised Stackelberg strategy, like a firm using a generalised Cournot strategy, only correctly predicts inequilibrium the price of the other firms. (See also on this point Heertje and Furth (1979)).When the outcome of a G. S. E. gives one or more firms less profit than in a G. C. E. then they expect, any price change, under-taken by them, will lower their expected profit even more.I would like to thank Prof. Dr. A. Heertje and an anonymous referee for their useful comments on earlier drafts of this paper and D. Weatherall for his remarks on the english of the text. 相似文献
8.
Dave Ulrich 《人力资源管理》2006,45(4):663-665
Commentary on “A Performance‐Based, Minimalist Human Resource Management Approach in Business Schools” 相似文献
9.
Stephen Roach 《资本市场》2006,(10):22-23
美国的房地产投机泡沫正在破裂。这种转变将通过多种途径影响到美国经济:建筑业下滑将使美国经济增长率减少约1.5个百分点,而财富效应的逆转会造成约0.5个百分点的影响。加之其他因素.房地产泡沫破裂将使美国经济增长率降低2.0个百分点以上。而对于失衡的全球经济而言.美国房地产泡沫的破裂将会造成很大影响。 相似文献
10.
This paper analyzes Stackelberg price leadership in a duopoly in which firms are capacity constrained and products are imperfect substitutes. Assuming symmetric substitutes, linear demand, and efficient rationing, we characterize the equilibria with an exogenously specified leader. Using the equilibrium profits derived from these games, we argue that over certain ranges of asymmetric capacities an endogenous price leader will emerge. When endogenous leadership does arise, it is the large capacity firm which is the leader. We thus provide a game theoretic model of dominant firm price leadership.Dave Furth's research has been undertaken as a part of the project Competition and Cooperation. Dan Kovenock has benefited from financial support from Erasmus University Rotterdam, the Krannert School of Management, and the Jay N. Ross Young Faculty Research Fellowship. We are grateful to Tom Faith for valuable research assistance. We have benefited from the comments of the editor, two anonymous referees, and participants at the European meetings of the Econometric Society in September 1989 and the North American Winter Meetings of the Econometric Society in December 1989. 相似文献