Burnout among university accounting educators in Australia and New Zealand: determinants and implications

Increased teaching workloads combined with pressures to publish in limited outlets has intensified the burnout potential among accounting educators in Australia and New Zealand. However, amongst the few studies on tertiary accounting education, the focus has so far been only on burnout arising from student contact intensity. We broaden this literature by examining how other worklife characteristics contribute to burnout. Based on 158 responses from Australian and New Zealand accounting academics, we find evidence for emotional exhaustion due to high workload. However, professional efficacy continues to remain high. Qualitative responses offer deeper insights on how various burnout factors are interrelated.     

Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home

This study examines the effects of working-from-home during the COVID-19 pandemic on management-level hotel employees’ work engagement, burnout, and turnover intentions. The study demonstrates that working-from-home tends to be a double-edged blade that leads to both positive and negative employee behavioral outcomes. Findings reveal that while working-from-home is associated with a higher level of vigor, it magnifies the effects of absorption on burnout. In addition, due to work-home interference, working-from-home suppresses the positive effect of dedication and amplifies the negative effect of burnout on turnover intentions. The theoretical contributions and managerial recommendations are provided.     

Manifestaciones psicosomáticas,compromiso y burnout como consecuentes del clima y la cultura organizacional: un análisis de ruta (path analysis)

The aim of this paper was to study the structural relationship on an path analysis between 13 se-lected variables, explaining a model of occupational health and labor climate: variables of culture (leadership and organizational support), climate (communication and cohesion), burnout (wear emo-tional, depersonalization and dissatisfaction achievement) commitment (affective, normative and continuity) and psychosomatic manifestations (sleep, gastrointestinal and pain). A sample of 1629 subjects of a multinational telecommunications company was used. Two structural models were performed in path analysis using AMOS-IBM version 19, program using the maximum likelihood method, after appropriate testing setting, a path model with 12 significant variables was obtained, eliminating organizational support perceived, a satisfactory reliability was obtained by Cronbach's alfa, the model can be compared and improved in subsequent studies. The burnout explained by route analysis, the importance of a good organizational climate and culture to increase affective commitment, and decrease psychosomatic manifestations. As a model of occupational health, the findings are important for the diagnosis, prevention or intervention in occupational health through studies of organizational climate.     

Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts

This study examines how emotional intelligence and occupational commitment have a moderating effect on the relationship between emotional labour and its potential outcomes. Two acting strategies reflect emotional labour, namely surface and deep acting, with burnout and performance as the prospective outcomes. Burnout is operationalized into emotional exhaustion, depersonalization and diminished personal achievement; whereas performance is operationalized into task performance and organizational citizenship behaviour (OCB). The study investigates employee responses from several tourism and hospitality organizations in Florida, USA. The results show that emotional labour relates most positively to task performance and to burnout in the case of surface acting. Tests of moderation show that occupational commitment enhances performance outcomes by facilitating emotional labour strategies, and the prevalence of higher emotional intelligence amongst employees reduces burnout. These findings contribute to the literature on emotional labour by incorporating emotional intelligence and occupational commitment as moderators and by incorporating OCBs within performance analyses.     

How to prevent and combat employee burnout and create healthier workplaces during crises and beyond

Burnout results from chronic work-related stress. People who are burned out are emotionally drained and feel negative and detached from work, which leads to decreased performance, inhibited creativity and innovation, workplace accidents, absenteeism, and physical and mental illnesses. Burnout is widespread, pernicious, and costly to human life, firm profits, and society—especially during a global crisis like the COVID-19 pandemic but also during a broader set of pan-global crises yet to come. Fostering healthier workplaces is a necessity at any time, but particularly during a crisis that has intensified job demands and drained job resources. Based on a review of the evidence, we provide five recommendations and implementation guidelines that can help organizations prevent and combat burnout: (1) provide stress management interventions, (2) allow employees to be active crafters of their work, (3) cultivate and encourage social support, (4) engage employees in decision-making, and (5) implement high-quality performance management. Overall, our evidence-based recommendations, together with the implementation guidelines we provide, will help business leaders promote and create sustainable wellness at work during crises and beyond.     

基于角色冲突的高校青年教师职业倦怠缓解对策

角色冲突是社会角色理论中的一个重要概念,本文运用角色冲突理论来分析高校青年教师目前普遍存在的职业倦怠现象,总结了高校青年教师角色冲突的具体表现、对职业倦怠的影响,并在此基础上提出了有针对性的缓解策略。     

高新企业员工玩趣人格对创新行为作用机制实证研究

基于成年人玩趣与创新理论,通过对269名高新企业员工进行问卷调查,探讨了玩趣人格对创新行为的作用机制。研究发现,玩趣人格对创新行为具有显著正向影响;工作倦怠在玩趣人格与创新行为之间存在部分中介作用;员工敬业度在玩趣人格与创新行为关系中发挥调节作用。     

When workplace ostracism leads to burnout: the roles of job self-determination and future time orientation

Abstract

Given that ostracism is a common occurrence in the workplace, scholars and practitioners alike have identified its range of negative effects. This study aims to examine the association between workplace ostracism and burnout level as well as the moderating effects of job self-determination and employees’ future time orientation, using a survey questionnaire. This was completed by a total of 248 employees from a hotel group. We hypothesized that: (a) workplace ostracism was positively associated with burnout; (b) this positive relationship was contingent upon job self-determination such that the relationship was weaker for higher, rather than lower, job self-determination; and (c) the positive relationship was also contingent upon employees’ future time orientation such that the relationship was weaker for employees who have higher, rather than lower future time orientation. Results confirm all three hypotheses.     

The Customer,Co-Worker,and Management Burnout. Distinction in Service Settings

ABSTRACT

Academic research indicates that distinct types of workplace burnout exist in service settings, including management burnout (MBO), customer burnout (CUBO), and co-worker burnout (CWBO). Each type of burnout can have detrimental influences on important service outcomes. As managers attempt to improve service quality, it is important that they consider the impact of each burnout dimension. The current work extends previous work on the psychological antecedents of burnout by considering the effects of personality traits on these distinct types of burnout and by considering the extent to which each type of burnout influences customer contact behaviors and propensity to leave the service organization. The researchers present the results of an empirical study that included survey data obtained from banking employees. The results support several hypothesized relationships that relate personality traits to each burnout facet, as well as the hypothesized influence of the burnout dimensions on customer contact performance and intentions to leave the service firm. Implications of the findings and suggestions for future research are discussed.     

A process model of burnout among salespeople: Some new thoughts

The authors develop a process model of salesperson burnout based on the unique characteristics of the sales profession. They test the proposed model using data collected from 502 industrial salespeople, and then compare their model to the two most prominent extant models in the occupational literature. Results support the proposed model and indicate that it provides the best fit to the study data.