数字赋能企业商业生态系统跃迁升级的机理及路径研究

数字技术应用融合叠加商业模式创新催生商业生态新业态,实现跃迁升级。本文结合扎根理论与模糊集定性比较分析（fsQCA）方法,阐释数字赋能企业商业生态系统跃迁升级的机理,探究多重组态路径。从生态视角揭示了数字资源通过与传统要素资源融合释放数据价值,并驱动形成价值循环体系、实现价值共创、塑造商业群落,最终实现企业商业生态系统跃迁升级。基于fsQCA的多组态分析发现,数字赋能企业商业生态系统跃迁升级历经两个阶段分别为价值共创和商业群落生成。其中,价值共创实现有两条组态路径,即产品创新与要素融合相组合,技术融合同低产品创新、低数据资产相组合,且产品创新构成了价值共创的核心条件。商业群落生成的组态路径表现出以下特征：价值共创和价值链接协同下分别和网络组织、数据赋能相组合,网络组织和数据赋能互为替代,即在一方缺失时,分别与价值共创或价值链接组合实现商业群落构建。研究结论为企业商业生态系统的结构与功能持续优化,实现数字商业生态资源的充分共享及最优利用,提供了关键方法和思路。     

An asymmetrical approach to understanding configurations of customer loyalty in the airline industry

This study employs fuzzy set qualitative comparative analysis (fsQCA) to examine asymmetrical relationships among service attributes, relationship quality, and customer loyalty in the airline industry. The study incorporates customers’ demographics and psychological variables to model customer loyalty. Customer loyalty is operationalised as behavioural and attitudinal dimensions in order to capture customers’ actual behaviours and behavioural intentions. Symmetrical testing is also used to compare findings with those from fsQCA application. The study provides various causal recipes or configurations for predicting relationship quality and customer loyalty. The comparison between symmetrical and asymmetrical findings presents deeper and more insightful information. These findings provide useful guidelines and references for the relevant researchers and practitioners. The study also contributes to the literature by utilising symmetrical and asymmetrical tools to advance understanding of antecedent conditions of relationship quality and customer loyalty.     

The Joint Effects of Formal Institutions and Business Characteristics on Interfirm Guanxi in China: A Fuzzy Set Analysis

ABSTRACT

Purpose: This research intends to investigate the effects of formal market institutions on managers’ willingness to use personal networks, such as guanxi in China, for business success.

Methodology: We collect data from a major cellular phone manufacturer and its 277 retailers across China. We employ Fuzzy set Qualitative Comparative Analysis (FsQCA) to identify necessary conditions and causal recipes (combinations of antecedent conditions) for three elements of guanxi between boundary spanners (i.e., ganqing, information favor, and business support) and a firm’s operational performance.

Findings: We find that formal market institutions are not the sole factor influencing managers’ decisions on exercising guanxi practices and, in turn, achieving interfirm collaboration. We also find that there exists more than one causal recipe leading to each key element of guanxi between boundary spanners. The results also suggest that well-established formal market institutions would never be able to completely eliminate guanxi practices in China.

Originality: This paper is among the first to examine the joint effects of formal market institutions and key characteristics of interfirm relationships on the use of guanxi practices.     

Understanding the factors affecting consumers’ behaviour when purchasing refurbished products: A chaordic perspective

This paper seeks to develop an integrated conceptual framework to explain the conditions that lead to consumers' behaviour when purchasing refurbished products. Innovative methodology was used, including “fuzzy-set qualitative comparative analysis” (FsQCA), to explore the factors affecting consumers’ behaviour in this regard. Data gathered from 472 consumers were used to test the suggested model. The results revealed that ethical constructs (i.e., “moral obligation, moral accountability, moral outrage”), threat and coping appraisal variables (i.e., perceived severity, perceived venerability), and value are key drivers of the purchase of refurbished products. The findings also revealed that moral obligation, moral outrage, perceived venerability, egoistic value, and attitude are necessary to stimulate purchase behaviour, while perceived severity, rewards, perceived cost, and altruistic value, although sufficient, are not in themselves necessary. This study offers useful implications for retailers, and re-manufacturers, which may help to enhance their marketing strategies and policies.     

制度视角下中国OFDI区位选择的路径研究 ——基于模糊集的定性比较分析(FsQCA)

以2015年为基期,将54个国家的中国对外直接投资(OFDI)存量作为样本,利用模糊集定性比较分析法(FsQCA),从东道国制度环境、东道国与中国之间的制度距离以及双边投资协定(BIT)三个方面考察了制度视角下中国OFDI区位选择的路径。选择了5个指标作为前因变量——母国与东道国文化距离、经济制度距离、政治制度距离、双边投资协定以及东道国制度环境,分析前因变量之间的何种组态可以最终导致结果变量——中国对东道国高OFDI投资规模的产生。研究结果表明:中国与东道国之间的文化距离小是中国对其进行OFDI投资的必要条件;东道国与中国之间签订的双边投资协定与两国之间较小的正式制度距离,包括政治制度距离和经济制度距离存在替代性;良好的东道国制度环境会对中国对其OFDI规模产生正向的影响。