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1.
Business uncertainty due to the COVID-19 pandemic has brought financial and banking industries under stress. This study examines brand loyalty (BL) in the Thai banking industry by integrating community relationship management (CoRM) (4Cs model), relationship marketing orientation (RMO), customer engagement (CE), and brand trust (BT). It analyzes how a Thai commercial bank used four success factors to create new client acquisition, business efficiency, long-term relationships, and BL. We use quantitative data and structural equation modeling (SEM) to identify variables influencing the BL of 1650 customers of a Thai commercial bank. We found CoRM and RMO's key success factors indirectly affected BL by mediating CE and BT. These results may improve sustained performance effectiveness in the banking industry now and in the future. 相似文献
2.
This study provides insight into how aviation and non-aviation factors affect the decision to suspend air routes. Using examples from Australian domestic routes, the paper analyses the business relationships and negotiation processes followed by airports, airlines, and destination management organizations (DMOs) to avoid air route suspensions. Data were collected through semi-structured interviews with key aviation and tourism stakeholders directly impacted by suspended routes. The outcomes of this paper demonstrate that while most of the major reasons for air route suspension in Australia are mentioned in existing literature and are linked to demand, other factors have not previously been deeply investigated, including how stakeholders can be involved to avoid air route suspension. The paper also explores and identifies strengths and weaknesses in the relationship among airlines, DMOs and airports. 相似文献
4.
Stephen F. Young Lisa A. Steelman 《International Journal of Human Resource Management》2017,28(6):797-824
This study examined the process by which individuals become engaged with their jobs by integrating seminal engagement theory. More specifically, we suggest that an individual factor (i.e. autotelic personality) and two contextual factors (i.e. feedback environment, job autonomy) interact to predict work engagement through three critical psychological states – namely availability, meaningfulness, and safety. This moderated mediation framework was tested using a cross section of the US population (n = 284); data were collected at two points in time with 3 months in between. Availability and meaningfulness mediated the relationship between autotelic personality and work engagement. Autotelic personality’s indirect effect on work engagement through meaningfulness and safety was conditional such that the nature of feedback environment’s effect depended on job autonomy level. Theory and practice implications are discussed. 相似文献
5.
Liat Eldor 《Journal of Management Studies》2020,57(2):177-209
We argue that collective engagement can serve as a unique value-creation capacity at the business level by linking shared vision and service performance. We also propose that competitive intensity will be a market indicator by which management can enhance the effect of shared vision on collective engagement, and indirectly strengthen service performance (through collective engagement). Furthermore, we argue that this distinctive value-creation capability, embedded in collective engagement, generates competitive advantage; specifically, one that competing organizations will struggle to replicate. We examine our moderated-mediation model by using a three-time-point method derived from five different sources in 198 retail-service branches. Our findings indicate that collective engagement, fueled by shared organizational vision, improves service performance. Furthermore, as this conditional indirect effect of shared vision on service quality and customer satisfaction was solely generated through collective engagement rather than other mechanisms (i.e., commitment and involvement), it creates a competitive advantage for engagement-oriented organizations. 相似文献
6.
Eilon Solan 《Games and Economic Behavior》2000,31(2):245
A team is a group of people having the same motives but possibly different available actions. A team game is a game where two teams face each other. An absorbing game is a repeated game where some of the entries are absorbing, in the sense that once they are chosen the play terminates, and all future payoffs are equal to the payoff at the stage of termination. We prove that every absorbing team game has an equilibrium payoff and that there are -equilibrium profiles with cyclic structure. Journal of Economic Literature Classification Numbers: C72, C73. 相似文献
7.
陈伟民 《湖北经济学院学报》2007,5(5):95-99
本文以沪深106家高科技上市公司为研究样本,实证考察了企业高管团队成员的蓉职行为与企业绩效之间的相关性.研究发现高管成员的兼职行为与企业业绩之间存在显著的相关关系.高管兼职企业的规模越大、赢利情况越好,越有利于提高本企业的业绩;高管在企业集团外部兼职的企业数量越多越有利于提高本企业的业绩;高管在企业集团内部兼职企业的数量与业绩关系不显著. 相似文献
8.
高校教学团队的概念与特征研究综述 总被引:4,自引:0,他引:4
张彩云 《安徽工业大学学报(社会科学版)》2010,27(4)
近年来高教研究界借鉴国内外理论,对教学团队的科学内涵与特征进行阐释,虽然还存在一些分歧,但基本把握其中诸如共同目标、知识互补、结构合理、相互信任和谐、开拓创新、团队精神等方面内在本质。这对正在进行的质量工程建设能提供有益的启示。 相似文献
9.
心理健康教育是素质教育的重要组成部分,它在促进学生全面发展的过程中发挥着重要的作用。本文从学生心理健康教育信息员队伍的组成、管理、作用三方面作了归纳性的阐述,强调了学生参与心理健康教育的有效性和必要性。 相似文献
10.
Erik Cohen 《旅游与文化变迁杂志》2013,11(3):154-171
In May 2009, during a period of rising political polarization in Thailand, a cub was unexpectedly born in Chiang Mai's Zoo to a pair of Chinese pandas. The authorities used the occasion to boost the crisis-ridden tourism to the northern Thai city, instigating an unprecedented national craze around the tiny cub, and promoting a massive pilgrimage of domestic visitors to the zoo. In a conspicuous act of protest against the prioritization of the foreign pandas, some elephant keepers in the Ayutthya kraal, painted their animals in panda colors, leading to an implicit contest between the two animal icons. In this case study, the wider theoretical and comparative implications of that contest are analyzed. Whereas previous studies of tourists engagement with captive wild animals paid scant attention to its wider social context, the article examines the cultural and economic background of the contest, and the manner in which it became implicated in the process of political polarization between the societal center and the periphery. 相似文献