The coopetition paradox and tension in coopetition at multiple levels

This article explores the nature of the paradox inherent in coopetition; that is, the simultaneous pursuit of cooperation and competition between firms, and emanating tensions that develop at individual, organizational, and inter-organizational levels. We dissect the anatomy of the coopetition paradox to discover how it materializes by creating an external boundary (i.e., via unifying forces) and internal boundaries (i.e., via divergent forces). After explaining the coopetition paradox, we distinguish tension from paradox and submit that tension comprises both positive and negative emotions simultaneously, also known as emotional ambivalence. Finally, we recognize that emotional ambivalence in coopetition prevails at different levels, and vary in its level of intensity and persistency in relation to different contexts. We employ illustrative cases to ground our propositions empirically. This article provides understanding on concepts, expects to incite fruitful dialogue, and fuels further studies on inter-firm paradoxes.     

Consumers’ luxury restaurant reservation session abandonment behavior during the COVID-19 pandemic: The influence of luxury restaurant attachment,emotional ambivalence,and luxury consumption goals

The purpose of this research is to examine how consumers’ attachment to luxury restaurants and their emotional ambivalence contribute to their reservation session abandonment during the coronavirus disease 2019 (COVID-19) pandemic. In addition, the moderating effect of luxury consumption goals (e.g., self-presentation motives, status consumption, and need for uniqueness) is examined. A total of 408 participants completed questionnaires, and the results reveal that luxury restaurant attachment significantly influences consumers’ emotional ambivalence, which in turn causes them to not complete their reservation sessions. Furthermore, the moderating effects of status consumption and need for uniqueness are supported.     

When the glass is half full and half empty: CEOs' ambivalent interpretations of strategic issues

Organizational scholars have highlighted the importance of interpretive ambivalence for mindfulness, creativity, and strategic change. Ambivalence occurs when an issue is seen simultaneously as positive and negative. We examine organizational factors that influence the propensity of organizational leaders to evaluate a new strategic issue ambivalently. Data come from a survey of 220 German CEOs confronted with the enlargement of the European Union. We find that CEOs of firms with a more ambidextrous strategic orientation and a moderate sense of organizational control over their environment are most likely to be ambivalent about this issue. Our findings affirm the prevalence of interpretive ambivalence at the executive level and suggest ways for organizations to promote or prevent ambivalence in strategic sensemaking. Copyright © 2010 John Wiley & Sons, Ltd.     

Loïc Wacquant's ‘Ghetto’ and Ethnic Minority Segregation in the UK: The Neglected Case of Gypsy‐Travellers

This article utilizes Loïc Wacquant's concept of the ghetto as an analytical tool in understanding the marginal and ambivalent position of Gypsy‐Traveller populations resident on sites (or camps) in Britain. The article argues that the fruitful work of quantitative urban scholars on ethnic segregation in the UK has neglected Gypsy‐Travellers. It suggests that the theoretical concept of the ghetto can elucidate the ways in which the spatial marginality of sites serves as a weapon of ‘confinement and control’ for the dominant, and an ‘integrative and protective device’ for the stigmatized Gypsy‐Traveller population. Drawing on qualitative empirical data, key characteristics in Wacquant's definition of the ghetto are shown to hold true for Gypsy‐Traveller sites; these include ethnic homogeneity, spatial confinement, shared cultural identity, mutual distancing and a retreat into the private sphere of the family. This comparison also reveals key differences in terms of economic function, parallel institutionalism and the relationship with the state. The article points to the potential offered by Wacquant's theory and suggests that the dismissal of the ghetto concept within the UK ignores its power as a tool of comparison. The article suggests that qualitative and theoretical approaches should seek to complement the work of quantitative social scientists through focusing on everyday social relations and encounters between ethnic minority groups and ‘host’ populations — both within and outwith residential boundaries. It also questions the urban‐centred focus of debates on ethnic segregation.     

A Globalized Conflict: European Anti-Jewish Violence during the Second Intifada

The globalization of the Arab–Israeli conflict during the period of the second intifada against Israel (from the autumn 2000 through at least the spring of 2005) has fostered anti-Jewish violence in Europe and throughout the world. With this globalized conflict as a context, this paper explores the effects of four explanatory factors on counts of anti-Jewish violence in 10 European countries. These factors are the relative sizes of a country’s Jewish and Muslim populations; how interpretations of the events in the Middle East mobilize the perpetrators; the unresponsiveness of bystanders; and the ambivalence of ordinary Europeans. Poisson multilevel models of the effects of these social structural and attitudinal variables suggest that all four factors contribute to violence. The violence counts include major attacks like shootings, knifings, bombings, and arson; and major violent incidents like vandalism and physical aggression without the use of a weapon. The views expressed in this paper are my own and do not necessarily reflect the opinions or policies of any organization to which I may be affiliated. I wish to thank Greg Maney and other reviewers of earlier versions of this paper for their helpful comments and Philip Gibbs of the SAS Institute for clarifying aspects of GLIMMIX.     

The simultaneous sponsorship of rival teams: Beyond ingroup favoritism and outgroup animosity

The current research broadens the scope of sponsorship research to empirically examine ambivalence as a consumer response to the increasingly popular strategy of brands engaging in the simultaneous sponsorship of rival teams (i.e., a joint sponsorship). Specifically, our research considers the effects of ambivalence and team identification on sponsorship responses across three different types of brand-team partnerships: a joint sponsorship of two rival teams, a favored team sponsorship, and a rival team sponsorship. Our results indicate that a joint sponsorship elicits ambivalence which directly and indirectly has a negative impact on attitudes and intentions toward the sponsoring brand. Joint sponsorships were also found to diminish the well-established link between team identification and attitudes and intentions. Our research also identified argument strength as a brand messaging strategy for mitigating some of the negative effects of simultaneously sponsoring rival properties.     

Caught in organized ambivalence: institutional complexity and its implications in the German hospital sector

Worldwide, public service-providing organizations confront regulatory hybridization. While their societal mission persists, they are expected to become more business-like. Drawing on theory concerned with institutional complexity and ambivalence in organizations, this article illuminates the case of German acute care hospitals. We depict the emergence of market orientation in this industry, its structural impact and major sensemaking patterns at the site level. In our multiple case study, we find ‘organized ambivalence’ shaping the institutional context and affecting the undertakings’ internal life. Thus, regulatory hybridization tends to create certain traps – which challenges ideas according to which it helps improve public management.     

冲突性信息对消费者信息搜索行为的影响——基于功能性食品健康声称的实证研究

通过实验法研究有关健康声称的冲突性信息是否以及如何影响消费者的行为。结果发现:当有关功能性食品健康声称的有效性存在相互冲突(相对于互补)的信息时,消费者的信息搜索倾向更强;认知闭合需要在冲突性信息对消费者信息搜索倾向的影响中起反向调节作用;消费者对健康元素的矛盾态度是有关功能性食品健康声称的冲突性信息对消费者信息搜索倾向影响的中介变量。     

The Effects of Deadline Pressure on Attitudinal Ambivalence

This article examines how attitudinal ambivalence, derived from the positive and negative evaluations associated with an attitude toward a behavior, that has an explicit deadline, fluctuates as a deadline becomes imminent. Using a longitudinal design, it was shown that as a deadline for performing a behavior becomes imminent, the level of ambivalence associated with the behavior increased significantly. Such an increase was not realized for a control group that was assessed longitudinally but without the presence of an imminent deadline. In addition, we provide evidence that the increase in ambivalence as a deadline approaches is driven primarily by the increased salience of negative factors associated with the behavior.     

顾客逆向行为影响忠诚消费者重购意愿研究——基于矛盾态度的视角

顾客逆向行为广泛存在于服务消费中,对企业产生了消极影响,然而迄今为止,学术界对顾客逆向行为如何影响忠诚消费者重购意愿及其背后原因的研究是匮乏的。一项采用2×2×2混合设计的实验研究认为,顾客逆向行为程度越强,忠诚消费者的重购意愿越低;在同一强度的顾客逆向行为中,高矛盾消费者比低矛盾消费者更易受影响。同时,相比低矛盾消费者,高矛盾消费者的重购意愿更容易受到补救措施的影响。研究同时也揭示了产生这一结果的原因在于忠诚消费者对服务企业的正面态度、负面态度以及矛盾态度的变化。