利用闪存芯片作存储器的单片机应用系统

在测量及测试应用系统中,为使现场采集的数据在突发性的掉电过程中不被丢失,且能长时间的保持,可采用32M位闪存芯片KM29N32000TS作为存储器。本文以AT89S51单片机为例介绍它在单片机系统中的硬件连接和软件编程方法。     

The Fuchsia Destination Quality Brand

SUMMARY

Quality has been widely recognised as a source of competitive advantage in tourism (Poon, 1993; Fayos-Sola, 1996; Laws, 2000). Given the shift that has taken place from interfirm competition to interdestination competition (Go and Govers, 2000; Crouch and Ritchie, 1999), a need to focus on the quality management at the destination level has been identified (Laws, 1995 and 2000; Woods, 2003). In an attempt to address this need, a case study of the Fuchsia destination quality brand, West Cork, Ireland, was carried out. The findings revealed that whilst the Fuchsia brand did not appear to function as a powerful signal of quality to the customer, it did provide a support system which fostered an environment conducive to knowledge sharing amongst the tourism service providers applying for brand membership. This was mostly as a result of the policy of compulsory training for brand applicants. The paper reveals the way in which policies and programmes undertaken to overcome reluctance to participate in a destination quality assurance system also helped remove obstacles to knowledge sharing amongst tourism suppliers at the destination.     

知识管理项目绩效的一种评价方法

文章在以往的研究基础上,构建了一套知识管理项目绩效评估指标,并针对该评价体系存在的主观判断模糊性和信息不完全的特点,运用模糊数学和灰色系统理论,提出了知识管理项目绩效的灰色模糊综合评价模型,并结合具体算例,证明了该模型的有效性。     

知识型客户关系管理中的信息技术应用研究

随着商业环境逐渐向知识密集型转变,知识管理在客户关系管理中的作用变得越来越重要,将知识管理应用于CRM(客户关系管理),使之具有知识性、分析性的特点,增强了企业对客户的识别、交流以及保持,同时信息技术的发展也为KCRM(知识型客户关系管理)的应用提供了技术上的保障和支持。因此探讨如何有效地将信息技术应用于KCRM,充分发挥KCRM对客户关系的管理,就显得十分有意义。     

Knowledge Management and Customer Relationship Management for Accounting Services Companies

By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience, companies have a greater ability today to establish nurture and sustain long-term customer relationships than ever before. The ultimate goal is to transform these relationships into greater profitability by increasing repeat purchase rates and reducing customer acquisition costs. Customer relationship management （CRM） has a significant potential to leverage an organization＇s performance, but it does not come without a clear sense of destination and typically without pain. For the research methodology we use the database of customers of a Romanian accounting services company Vulpoi ＆ Toader Management SRL, which is an important player in this market. The goal of our paper is to find out the link between knowledge management （KM） and CRM for this company and how these ＂innovations＂ contribute to increasing the value of the business.     

The role of technology in the project manager performance model

Technology assumes importance in the context of project management due to greater challenges in today's technology‐enabled work environment, where technology tools are routinely used for collaboration, communication, and deployment of project management practices. It is becoming common practice for even co‐located project teams to use the electronic medium for these purposes. Notwithstanding the importance of technology, research has shown that it is difficult to associate the use of technology with business performance and the absence of such relation can be extrapolated to project performance as well. However, technology can play a major role in supporting project managers in managing projects effectively and efficiently. Several studies have addressed the importance and leadership style of project managers. However, specific roles and responsibilities of a project manager toward the project team is an area that needs further study. In this research effort, using the literature review, important people‐related factors of project performance are identified. Then structured personal interviews were used to gather data for understanding relations among these factors in order to develop a project manager performance model. The model was developed employing the interpretive structural modeling (ISM) methodology. The model was used to determine the role of the project manager in managing the project team and improving the project performance. Results show that both leadership and management roles are important. This study helped to analyze underlying interactions among these factors and, consequently, understand the supportive function of technology to the project manager in improving project performance.     

Impact of knowledge oriented leadership on knowledge management behaviour through employee work attitudes

Abstract

Despite the acknowledged importance of knowledge management (KM), many employees avoid practicing KM at the individual level. This avoidance often leads to loss of the intellectual capital due to employee turnover. Many potential behavioural remedies are still untapped in the existing literature. This study extends the construct of knowledge oriented leadership (KOL) and examines its role in predicting KM behaviour among employees of the hospitality sector, at the individual level. It also investigates the mediating effect of employee work attitudes including affective commitment, creative self-efficacy and work engagement, by using partial least square for structure equation modelling. This study finds that KOL positively affects KM behaviour, affective commitment, creative self-efficacy and employee work engagement. Work attitudes (affective commitment, creative self-efficacy, work engagement) mediate the relationship of KOL and KM behaviour. Furthermore the direct positive effect of employee affective commitment, creative self-efficacy and work engagement on KM behaviour is also significant. This study contributes to the body of knowledge by extending the construct of KOL, and by investigating the connection between KOL, work attitudes, and KM behaviour among hospitality employees, at the individual level.     

组织知识和谐态及其测评指标体系研究

能测量的才能被管理。对国内外知识管理测评指标体系研究进行了简评,分析了组织知识和谐管理的终极目标状态组织知识和谐态的内涵,提出从个人知识、组织知识以及二者耦合等三个维度测评知识和谐态,并分别从它们的资源存量、更新活动和合作关系等三个方面设计了测评指标体系。     

基于知识需求的企业知识管理研究

企业越来越重视知识管理。很多企业实施了知识管理,但大多效果不是很明显,其中企业没有分析清楚企业的知识现状与知识需求现状是一主要问题,针对该问题,文章提出了一种基于知识需求的企业知识管理方案,该方案包括五个步骤:企业知识需求分析、知识缺口分析,选择知识管理工具,实施知识管理,评价知识管理绩效。最后,通过一个企业案例分析,说明该方案可降低企业知识共享的成本,提高企业实施知识管理的效率。