The impact of influencers' multi-SNS use on followers’ behavioral intentions: An integration of cue consistency theory and social identity theory

The considerable marketing potential brought by the rapid growth of social media has been extensively examined in the literature, particularly in terms of the impact of influencers' recommendations on their followers' decisions. However, little attention has been given to how the individual influencers' use of multiple social networking sites affects their followers' behavioral intentions. Hence, this academic gap warrants further exploration. Drawing on cue consistency theory, social identity theory, and stimulus-organism-response framework, this research proposes three research questions and constructs an integrated research model to explore how the influencers' cue consistency affects the social identification of their followers, subsequently influencing their behavioral intentions. A structural equation modeling technique is performed to analyze the data of 510 valid respondents. The findings show that influencers' consistent cues (i.e., information and image consistency) across social media have positive impacts on followers' cognitive and affective identification toward the influencers. Furthermore, the determinants for followers' purchase intention and electronic word-of-mouth intention are affirmed to serve as both cognitive and affective identification. Especially, the results indicate that the relationships between followers’ social identifications and behavioral intentions are moderated by the type of influencer (i.e., lifestyle vs. review). Accordingly, the results indicate how the use of multiple social networking sites by influencers impacts the behavioral intentions of their followers. The findings offer new insights into influencer marketing and provide important lessons for marketers.     

Social Game和SNS发展研究

近年来,随着互联网的飞速进步和发展,以SMS为代表的网络社交时代已经悄然到来。大量SNS网站不断涌现,积累了为数众多的用户,SNS作为WEB 2.0时代的代表,呈现出蓬勃发展的良好势头。Social game是一种通过互动娱乐方式增强人与人之间交流的互动行为。Social Game在SNS网站中究竟应该如何定位?Social Game能在SNS中发挥怎样的作用?呈现何种发展趋势?文章对此进行了探讨。     

基于SNS的企业群体知识创新交互研究

群体知识创新是目前知识创新发展的重要方式,SNS为促进知识创新提供了虚拟网络环境。本文介绍了SNS的特点,分析了当前技术环境下群体学习模式的变化以及群体交互学习与企业知识创新的关系,提出了企业群体行为的概念结构,构建了基于SNS的群体学习交互机制。     

Determinants of dining satisfaction and post-dining behavioral intentions

The purpose of this research is to empirically investigate the determinants and consequences of dining satisfaction with restaurant services. A total of 338 undergraduate business students participated in this research. Results reveal that there exist three sources of customers’ satisfaction with restaurant services: positive emotions, perceived service quality and negative emotions. Positive emotions have more impact on customers’ satisfaction than negative emotions. In addition, emotions mediate the impact of perceived service quality on dining satisfaction. Finally, satisfaction has a significant impact on recommendation, customer loyalty and willingness to pay more.     

A proposed configurable approach for recommendation systems via data mining techniques

This study presents a configurable approach for recommendations which determines the suitable recommendation method for each field based on the characteristics of its data, the method includes determining the suitable technique for selecting a representative sample of the provided data. Then selecting the suitable feature weighting measure to provide a correct weight for each feature based on its effect on the recommendations. Finally, selecting the suitable algorithm to provide the required recommendations. The proposed configurable approach could be applied on different domains. The experiments have revealed that the approach is able to provide recommendations with only 0.89 error rate percentage.     

中国产业界所应了解的欧盟对华反倾销的不合理因素

欧盟对华反倾销是长期困扰中欧贸易健康发展的重要问题。饱受反倾销之苦的中国企业在面对欧盟反倾销的许多不公正的待遇时,经常是愤愤不平。但因为不熟知其法律和实践,对其司法问题的公正性缺少深入的研判,而错失许多可能的胜诉的机会。揭示欧盟反倾销法和对华反倾销实践的不公正性,提供对抗这些不公正因素的理由和依据,应该是当前反倾销研究的当务之急。本文的写作正是从这一基点出发,而对欧盟对华反倾销实践的不合理、不公正的问题所进行的揭示,作者期待通过该文的分析,有助于中国企业界了解欧盟对华反倾销法的实体和程序规定中的不合理因素,并根据每案的具体案情,进行有理有据的抗辩。这既是促使这些消极方面发生转变的积极的努力,也是中国企业维护自己尊严和利益、改变自己被动地位的重要的突破口。     

SNS环境下的客户关系管理

当今SNS网站发展迅速已经成为互联网上最热的事物,同时也给企业的管理带来许多困难,成为众多企业屏蔽的对象。我们必须认识到SNS的本质是社交,而这与客户关系管理的核心内容是一致的。如果能把SNS的社交价值充分地发挥出来,对企业开展客户关系管理工作将会产生巨大的推动作用。     

体验营销，web2．0时代的营销新动力

体验营销理念强调充分刺激和调动消费者的感性因素和理性因素，认为消费者在消费前、消费中和消费后的体验才是购买行为与品牌经营的关键。Web2.0是以围绕用户自主创新应用为主体的新一代网络工具性服务平台。本文旨在通过对体验营销的概念与战略发展模式的探讨，对网络环境中带有体验营销基因的主要互动营销模式进行归纳，探讨体验营销在未来SNS社会化营销模式中的战略发展轨迹。     

浅谈基于SNS的网络营销

随着开心网、校内网等SNS网站迅速地融入人们的生活,应用于SNS网站的网络营销方式也受到人们的关注,本文介绍了SNS的特点,SNS的网络营销模式以及其发展前景.     

腾讯SNS战略研究

中国互联网的市场潜力带给腾讯广阔的发展机会,腾讯从一个小企鹅发展到现如今集IM、门户、游戏、SNS等业务为一身的庞大的互联网帝国,腾讯之所以取得今天的成就,与其明确的定位和科学合理的战略规划密不可分.从IM到Qzone、QQ群到QQ校友,腾讯演绎了SNS发展的三步曲,本文着重分析腾讯的SNS战略,将从腾讯的SNS战略产品的创新入手,以此分析腾讯的SNS战略演变,以及探究其未来SNS战略发展方向.