An Empirical Analysis of Green Experiential Loyalty: A Case Study

The purpose of this study is to elaborate the structural relationships among the experiential quality dimensions, experiential trust, emotional attachment, experiential image, switching experience, experiential satisfaction, and experiential loyalty from the green perspective. The study findings are based on structural equation modeling (SEM) analysis of a convenience sample of 560 customers at one green restaurant in Taipei City, Taiwan. The findings show that investing resources in an increase in the experiential quality dimensions and a decrease in green switching experience is useful to enhance green experiential trust, green emotional attachment, green experiential image, green experiential satisfaction, and green experiential loyalty.     

Sustaining brand loyalty: The moderating role of green consumption values

Environmental issues are massively emerging in the current agendas of governments, businesses and consumers all over the globe. Consumers increasingly adopt a more energetic role in the environmental discussion and employ product consumption to manifest their contribution to the debate. Equally, a growing number of businesses try to affect positive social change, whereas others strategically approach green opportunities; at the same time, they persistently intensify their branding offerings to sustain loyalty. This article brings into discussion green consumption values as the authors aim to shed light into the way the latter moderate the effect of brand related factors, namely, brand experiences and brand personality, on brand loyalty. Based on data received from 413 participants and using the wearable technologies industry as the focal context, the study underscores the significance of green consumption values. Findings are discussed, and implications for managers are provided.     

论如何遏制大学生不当消费

当前大学生存在过分追求物质享受、志趣媚俗、品位低下、花钱无度等不当消费现象,教育部门应注重经常性教育引导,增强学生自警自控力;强化多重管理机制,增强学生自我约束力;注重营造良好的校园环境,增强学生的凝聚力。     

浅谈高职院校学生的日常管理

大学生日常管理工作在高职院校中占有非常重要的地位,它是学校养成学生良好的学习、生活和行为习惯,使其成为高素质技能型人才的重要保障。笔者就目前大学生日常管理的现状和加强大学生日常管理的重要性、必要性,进行了分析,并就如何加强大学生日常管理的途径与方法进行了探讨。     

我国通信业客户忠诚驱动因素研究

客户忠诚指客户行为的持续性,它对确立企业的核心竞争力具有重要影响。文章认为,客户忠诚是内外部环境因素共同作用的结果。而通讯服务质量、信任、转网成本、员工忠诚是影响通讯业客户忠诚的重要因素。其中,良好的通讯服务质量是维系客户忠诚的保障;信任是客户再购买行为产生的前提;转网成本对通讯业客户忠诚有着不可忽视的影响;员工忠诚有助于客户忠诚的建立。我国通讯运营商要建立客户忠诚,必须以客户导向的营销理念作为企业经营管理的主导思想;加强技术创新,为客户提供全方位的优质服务;与客户之间建立相互信任的合作关系,为长远合作奠定基础;提高转网成本和员工忠诚度,为建立客户忠诚打下坚实的内部基础。     

新形势下如何加强与改进学生思想政治工作

新形势下,高校学生工作环境发生了巨大的变化,使学生工作面临新的挑战。新时期如何加强与改进高校学生思想政治工作已成为学校工作的当务之急。因此,研究加强与改进高校学生思想政治工作应当从分析学生工作面临的环境变化着手,更新教育观念,确立“以人为本”的思想观念,搞好校园文化建设,坚持与时俱进,开拓创新。     

The voice of the loyal manager: Distinguishing attachment from commitment

The purpose of this article is to use Albert Hirschman's Exit, Voice, and Loyalty framework to analyze the extent to which corporate employees are merely attached to the firm rather than committed. A model of managerial loyalty is developed where loyalty is defined as the percentage pay increase that an employee would require to leave the current firm for alternative employment. Independent variables in the model include barriers to exit and voice. This model was tested on three data sets from North American airlines. This model received empirical support during a stable environment but was not strongly supported during a more turbulent environment. Implications of the results are discussed.     

中美酒店管理专业实习生之比较研究

本文从研究中国和美国学生在金陵饭店因所受教育不同造成学生对实习项目的感知存在差距分析入手,比较了中美高校实习制度,通过研究笔者认为,实习项目的重视度和系统性的实习项目计划非常重要。为充分发挥实习生的作用,饭店对实习学生要持肯定和欢迎的态度,为学生开创一个有价值的实习项目计划;学校要帮助学生梳理心理状态,教导他们要努力将自己的期望值与现实的差距平衡。     

《国际物流管理》课程教学改革的研究

本文针对目前《国际物流管理》课程教学中存在的一些问题，本着以学生为中心的宗旨。运用教育学相关理论，对课程教材的建设和完善、教学形式的丰富、教学内容的调整、教辅手段的运用、学生课业的考核方法、试题库及资料库的建设、师资培养、教师绩效管理等方面进行了全方位的探索和研究。     

Introduction to research on Hirschman's Exit,Voice, and Loyalty model

This article introduces this special issue of theEmployee Responsibilities and Rights Journal on recent work exploring Albert O. Hirschman's Exit, Voice, and Loyalty model of dissatisfaction. This special issue provides a forum for researchers and theorists with various perspectives on the model to present their ideas in one place. There are six original articles in this issue, and one discussion piece. While these articles do not resolve the controversies surrounding the Exit, Voice, and Loyalty model, they do provide a clear picture of the current status of research and theory on dissatisfaction in organizations from this perspective.