International buyer behaviour–commitment relationship: An investigation of the empirical link in importing

Drawing on the resource-based view (RBV) of the firm this article examines relationships between knowledge, trust, communication, volatility and sustainable competitive advantage as the exogenous and endogenous variables with importer commitment as the dependent variable. The primary data was gathered from a survey of 224 commercial and industrial firms, headquartered in Bangladesh, coming from a wide cross section of industries. Statistical analysis was carried out using Structural Equation Modelling via AMOS. The study's key findings revealed that all exogenous/endogenous variables had a significant impact on importer commitment. That is, knowledge, trust, communication, volatility and sustainable competitive advantage had a significant direct impact on importer commitment. Additionally, cultural similarity, communication, volatility and supplier opportunism all had a significant indirect impact on importer commitment. This finding makes a significant contribution to the relational side of the RBV.     

预算功能彰显及其绩效研究——基于我国企业预算管理调查问卷的实证检验

本文在提炼与描述了预算的四项功能(业务规划、业绩评价、目标沟通、战略形成)的基础上,研究了各项预算功能彰显程度的环境决定因素、预算功能与预算特征的关系,以及各项预算功能是如何影响组织绩效的。研究发现,预算功能具有多重性,预算环境是各种预算功能彰显的重要驱动因素,各项预算功能都伴随着相应的预算特征,并对组织绩效产生不同影响。     

The antecedents of early internationalization: A configurational perspective

The literature on international business and international entrepreneurship provides multiple explanations for early internationalization. Using fuzzy-set qualitative comparative analysis, this study examines the antecedents of early internationalization for small firms based in a small economy, focusing on entrepreneurs’ attitudes toward the economic opportunities available in their domestic market, the risk of internationalizing, and the profitability of entering foreign markets. Three additional antecedents are examined: unsolicited orders, existence of underutilized capacity, and the behavior of competitors. The study uncovers three distinct combinations of antecedents that are equifinally linked to the early internationalization of small enterprises, and contributes to the literature through a multi-causal, configurational approach.     

Unearthing antecedents to financial inclusion through FinTech innovations

Fintech innovations are enabling access to financial services through mobile devices for many unbanked in the world. Though fintech innovations are touted as game changers in deepening financial inclusion, their wide acceptance and use still remain limited. In the extant literature, technological and behavioural antecedents that influence users’ behaviour toward financial technologies are not fully understood. This study argues that understanding antecedents to the actual use of fintech innovations will lead to deepening financial inclusion. Using mobile money—a type of fintech innovation, this study adopts the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) and the Prospect theory. Drawing on survey data collected from 294 respondents, this study applies the partial least square structural equation modelling technique. The findings show that performance and effort expectancy have significant relationship with the intention to use mobile money services. However, contrary to well-established positions, price value, hedonic motivation, social influence and perceived risk do not influence intention and use of mobile money services. The study makes significant theoretical contributions and offers practical and policy implications for deepening financial inclusion.     

FsQCA versus regression: The context of customer engagement

The purpose of this study is to address the strengths and weaknesses of the Fuzzy set Qualitative Comparative Analysis (fsQCA) method by contrasting it with traditional multiple regression analysis. To achieve our objective, we utilize the context of customer engagement and explore how both methodological approaches can explain the factors that lead customers to engage with brands/firms. We test the association between customer engagement and its antecedents by using both methods, fsQCA and multiple regression analysis (MRA), and compare the findings. MRA results show a significant relationship between customer engagement and perceived interactivity, perceived identification, perceived value, and brand involvement, a negative relationship with perceived fairness, while the relationship with customer satisfaction and perceived value is not statistically significant. On the other hand, fsQCA revealed eight different combinations of these antecedents that lead to high levels of customer engagement. Although multiple regression analysis (MRA) certainly has its own merit, our findings indicate that this methodological approach does not capture the complexities extant in real life. This method's strength of providing generalizable results is also its weakness as relationships cannot always be generalized as shown in our study. As such, at a minimum, fsQCA should be used as a complementary approach when authors employ MRA. We suggest ‘at a minimum’ because fsQCA possesses sufficient explanatory power to be employed by itself to offer a rich perspective on the relationships of interest. We also make several noteworthy contributions to the customer engagement and service marketing literatures.     

中国企业国际化经营：动因、战略与绩效——一个整合性分析框架与例证

建立在国际学术界关于国际化理论发展脉络的基础上,本文探讨了国际化的动因、战略与绩效及其相互关系,建立了一个企业国际化的整合性分析框架,并以华为公司的国际化案例进行验证。研究发现：在中国企业国际化过程中,第一,企业具有战略选择的可能性,企业的国际化需要、国际化机遇和国际化能力,是影响企业国际化战略选择的三个主要因素;第二,国际化动因、战略与绩效三者呈现出动因决定战略,战略影响绩效,而绩效又反作用于动因并使之发生变化的互动型关系。     

Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework

Although the success adoption of e-government contingent upon citizens' trust and their willingness to use it, little consideration has been paid to explore the adoption of e-government from citizens' trust perspective. This paper provides a critical and systematic review of the current literature on citizens’ trust in e-government, with a particular focus on the most critical factors influencing citizens’ trust in respect of the adoption of e-government. The extant literature was identified through six electronic databases, from 2000 to 2014. Academic articles were reviewed if they contained a relevant discussion of the antecedents or factors influencing citizens’ trust in e-government adoption. The findings of this review reveal that several studies have been conducted in the area of trust in e-government (particularly trust in government and trust in the internet) with limited consideration paid to citizen’s aspects of trust (such as personality, culture, gender, experience, education level, beliefs and value of systems). Based on the findings of the critical review, a conceptual framework is proposed by developing further the updated DeLone and McLean IS Success Model, which presents the antecedents of trust in e-government adoption.     

Modelling of customer retention in multi-format retailing

The objective of this study is to offer a model of the formation process of loyalty towards the services provided by retail food companies. Specifically, the case of a Spanish company, which is a leader in the retail food market is taken. The company operates using different retail formats, and it has customers with various levels of loyalty and behavioural patterns. The research tries to determine implications for managing the loyalty towards the company. Different customer groups are analysed. Four working hypotheses are proposed and contrasted through the formulation and estimation of two theoretical models or conceptual maps. After the empirical analysis, the proposed models show a good fit, and the formulated hypotheses are confirmed. By using this kind of modelling, the companies that operate under the considered framework may reach significant conclusions prior to making decisions in the area of customer retention.     

Antecedents of strategic ambidexterity in the context of internationalisation: a panel study of Taiwan Small and median-sized enterprises

This study seeks to investigate the antecedents of Small and median-sized enterprises’ (SMEs’) ambidexterity strategy, and also to explore the association between ambidexterity strategy and SMEs’ performance with internationalisation as a moderator. Based on a longitudinal panel data set of 225 Taiwan SMEs, we testify the proposed hypotheses with STATA 10.0 by a series of panel data analysis. The empirical results show that both learning capability and top management team heterogeneity positively relate with SMEs’ ambidexterity strategy, while SMEs’ network capability cannot predict ambidexterity strategy. We also find that there is an ‘S’ shape relationship between ambidexterity strategy and SMEs’ performance, and this relationship is negatively moderated by the degree of internationalisation. Theoretical and managerial implications are discussed.     

在线购买不信任与信任前因后项关系研究

不信任和信任是两个相互关联但不同结构的一对概念,对此,学术界并没有达成共识。本文通过纵向实证研究,以在线购买为情境,再次验证了这一观点;并且发现,不信任和信任及其前因后项在性别、学历水平、互联网使用时间和网购次数、消费金额方面存在显著差异;消费者在线购买信任的产生更多体现在对安全控制的良好感知,而消费者在线购买不信任的产生更多体现在对不隐私保护的认知;安全控制不仅通过信任间接积极地影响购买意图而且对其也有直接强正作用,不隐私保护不仅通过不信任间接地积极影响不购买意图而且对其也有直接强正作用。这些结论与本论文作者2007年相关的研究结论保持基本一致。该结论将再次对电子商务运营商提供重要启示,即要增加消费者的在线购买信任和意图着力点必须在安全控制,而消除不信任和不购买意图更重要是消除不隐私保护。