The impact of airline internal branding on work outcomes using job satisfaction as a mediator

Within the context of the airline industry, this study offers an integrated approach measuring the effects of internal brand communication, brand-centered training, transformational leadership, brand ideology, and internal brand communities on job satisfaction and work outcomes. It further explores the role of job satisfaction as a mediator between internal branding and work outcomes. Following an analysis of 485 responses, we find that leadership, ideology, and communities positively influence job satisfaction, which in turn affects intention-to-stay, team performance, and brand commitment. Job satisfaction is also found to mediate the relationships between internal branding (i.e., transformational leadership, brand ideology, and internal brand communities) and work outcomes. These findings highlight that appropriate branding strategies can enhance airline development through employee satisfaction.     

Customer reactions to self-checkout discontinuance

Self-service technologies (SSTs) increasingly permeate retail space. Yet, sometimes retailers decide to revert to human-delivered service mode by discontinuing their incumbent SST. In this study, we examine how self-checkout (SCO) discontinuance affects customers’ perceptions of SCO technology and purchase behavior. We conduct a natural field experiment by surveying two groups of customers pre- and post- SCO discontinuance: treatment group (who experience discontinuance) and control group (who do not experience discontinuance). Leveraging difference-in-differences analyses, we find that SCO discontinuance results in decreases in customers’ satisfaction with technology, intentions to use technology, perceived simplicity of technology, and basket size. Our results inform managers of the potential downsides of discontinuing SST and provide corroborating evidence of the technology’s benefits.     

电子商务环境下的内部控制与风险管理

会计职业人员对评估内部控制并实施风险管理的技能已熟知多年。这种经过时间检验并证明行之有效的经验和专业技能是会计职业产业独特影响的知识基础。随着电子商业的发展，尽管目前尚没有统一且标准的定义，但其发展对会计职业却提出了挑战。从某种意义上讲，企业的风险评估增加了很多新的内容，而与之相对应的内部控制也需要进行必要的调整，从而实行风险管理。本文拟就电子商务环境下的内容控制和风险 管理及其手段进行分析。     

物流网站中的虚假宣传与信号传递

指出部分物流网站存在虚假宣传的基础上，构建了物流服务信号传递分析模型，阐述了量化的服务承诺是有效的信号显示的观点，提出了物流企业服务承诺的制定原则。     

网络环境下企业内部控制探讨

网络技术和经济促进了企业控制环境的变革、会计系统体系结构重组及企业内部控制程序的完善 ,同时也增加了安全控制的难度。相应的网络安全策略     

我国内部控制规范建设历程及现实思考

本文从我国内部控制规范建设历程的回顾入手,总结出我国在内部控制规范建设方面的特点,进而结合我国的现实情况提出在借鉴国际先进经验,尽快完善内部控制规范体系的基础上进一步优化内部控制环境,推进内部控制规范的实施的建议。     

近朱者赤:伦理型领导如何影响员工内部揭发意向?

鉴于员工内部揭发能有效阻止企业中的非伦理行为,很多研究开始关注员工内部揭发问题。本研究着眼于员工内部揭发的伦理性,认为伦理型领导能够降低员工的道德推脱意识,从而正向影响员工内部揭发意向;员工感知的社会责任感正向调节伦理型领导对员工道德推脱的作用。本文通过三个阶段的数据收集,得到232套有效问卷。实证结果表明:(1)伦理型领导能够显著正向影响员工内部揭发意愿;(2)道德推脱在伦理型领导和内部揭发间起中介作用;(3)员工感知的企业社会责任对道德推脱在伦理型领导与内部揭发之间的间接关系起到调节作用,也即只有当员工感知到企业承担更多的社会责任时,伦理型领导通过道德推脱影响员工内部揭发意向的中介作用是显著的。本文在理论上丰富了伦理型领导与员工内部揭发之间作用机制的研究,对有效促进组织内部揭发的途径有重要启示作用。     

Non-commitment in performance evaluation and the problem of information distortions

Auditing is modeled in a sequential game without commitment. The manager must decide whether and where to audit a worker's output, taking into account all interim information he has obtained. The worker will work just hard enough (and show it) to divert the manager from making an audit or cover up, withholding information about his work to make an audit more difficult. This usually raises the costs of setting work incentives, so incentives are softened, sometimes drastically. Moreover, when a worker's on-the-job information is valuable for entrepreneurial decisions, work incentives must be softened to improve the internal flow of information.     

消费文化、认知偏差与消费行为偏差

本文放松了理性经济人假设,在行为经济学双曲线贴现模型框架下,以"自我控制"认知偏差及相应的模型参数设定对东西方消费文化差异进行了技术表达,进而阐明了消费过度(欧美国家)和消费不足(东亚国家)这两类消费行为偏差的形成机制。本文采用全球48个国家和地区1978—2007年的面板数据,以儒家虚拟变量和性生活指数作为消费文化的替代变量检验了文化与消费的关系。结果表明,在解释东西方消费率差异时,预防性储蓄等传统理论的解释力远低于不可观测的国家个体效应。儒家虚拟变量和性生活指数能分别解释国家个体效应的28%和58%。这表明消费文化等不随时间改变的个体因素比传统变量更能解释各国居民的消费差异。实践层面上,双曲线贴现模型中锁定技术能有效纠正"自我控制"认知偏差,从而消解儒家文化对消费的深度抑制,可为扩大内需政策创新提供思路启发和技术支撑。     

上市公司资产减值方向信息含量研究——来自沪深两市2003年的经验证据

我国新颁布的《企业会计准则第8号——资产减值》规定,存货等已确认的资产减值不得转回。针对新准则对资产减值单向计提的规定,本文从资产减值准备计提方向研究上市公司资产减值的信息含量,发现资产减值的计提方向存在信号显示作用。这表明资产减值准备方向传递了公司未来前景的信息,全面取缔资产减值准备的转回将减少资产减值的部分信息含量。