“I live with terror inside me”: Exploring customers’ instinctive reactions to terror

Terrorist attacks occur mostly at public service-oriented sites. Consequently, their victims are likely to be customers. The present study explores how customers instinctively react toward the reality of terror in a matrix of 2 × 2 aspects concerning terror circumstances: temporal proximity (brief or long) and physical proximity (close or remote) from the terror event. In qualitative in-depth interviews, customers from France and Israel were requested to share their instinctive reactions and coping strategies when approaching hospitality (hedonistic) and transportation (utilitarian) services. Participants (N = 47) comprised customers having a protracted acquaintance with persistent terror threats. The analysis identified differences in reactions, subject to temporal and physical proximities. When terror attacks are physically close, customers’ emotions, cognitions, and behaviors undergo modification with time. However, when terror attacks occur at a location remote from the customer, customers’ emotions and cognitions, but not their behavior, change with time. These reactions were comparable for the two service contexts. Practical implications were elaborated to enable service establishments (i.e., hospitality and transportation) to design and manage their operations for the short and long term to assist customers in the difficult era of terror.     

国家科技创新能力时空差异性评价

科技创新规模扩张和科技创新效率提升是增强国家科技创新能力的两条关键途径。基于现有研究鲜有结合科技创新规模和科技创新效率开展国家科技创新能力评价的现状，采用因子分析法，系统筛选国家科技创新规模影响因素，并结合科技创新效率影响因素，完善国家科技创新能力评价指标体系，通过构建DEA Malmquist指数模型，评价不同时期国家科技创新效率变化指数，以及中国与全球10个国家科技创新能力的时空差异性。研究表明，R&D投入强度、R&D研究人员、专利申请量、科技期刊文章数、高科技产品出口额占制成品出口总额的百分比、科技创新效率是影响国家科技创新能力的关键指标；1991-2014年中国科技创新能力水平呈指数增长态势，有力提升了国家科技实力；全球10个国家科技创新能力水平除日本出现一定波动外，其余九国整体呈小幅递增态势。     

证券交易信息系统与交易运行模式辨析

首先对证券交易信息系统的特性进行了阐述,介绍了证券公司交易系统的主要模式。现行的证券交易系统主要分为两类:以单营业部为基础的独立式交易系统和以中心营业部为基础的集中式交易系统。两种不同特性的交易系统又决定了不同的证券交易运行模式,文章的重点在于对不同的交易模式进行对比分析,并结合实际运行情况,找出能适应证券公司发展的、行之有效的交易模式。最终的结论是集中式交易模式是适应市场发展和公司经营的正确选择。     

现代企业制度下的内部审计

在现代企业制度下,只有建立与之相适应的内部审计模式,才能真正发挥内部审计的服务作用,实现内部审计的效益作用.     

注册会计师继续教育制度的国际比较

本文就目前我国注册会计师继续教育的目的、教育的对象及相关豁免继续教育的规定、教育培训计划的内容、参加继续教育时间与考核标准的比较等方面,与美国、英国、加拿大、西班牙等国家以及国际会计师联合会的有关做法进行比较,从中找出差异并分析其原因。     

公司治理框架下的内部审计研究

本文首先就公司治理和内部审计二者的关系加以论述,在此基础上指出公司治理框架下的我国内部审计存在的问题并就下一步如何构建我国新型的内部审计模式作一些初浅的探讨。     

语言文化、思维定势与外语学习

本文从分析制约高校学生外语水平进一步提高的若干因素出发，强调了了解掌握目的语言国家人文背景知识的重要性；同时也指出了在外语教学中对学生进行深层的跨语言文化思维训练的必要性。     

Sunk costs and travel cancellation: Focusing on temporal cost

Tourism products differ from ordinary retail products in terms of the spatial and temporal separation between the purchase and experiencing the product. Despite its importance, temporal separation has not drawn much attention in tourism research. The main objective of this study is to understand the effects of temporal sunk costs on potential travelers' cancellation intentions, in addition to monetary sunk costs. The results of this study suggested the possibility that temporal costs can be converted into monetary costs, but the conversion relationship may not be linear. This study also indicated that travelers' intentions to cancel a travel product decreased as the temporal and monetary sunk costs increased. Further, prior experience moderated the relationship when temporal sunk costs were involved, suggesting that repeat visitors' intentions to cancel their reservations are more influenced by temporal sunk costs than first-time visitors. Further discussion and implications are provided in the main body of this paper.     

基金公司布局FOF产品的战略研究

FOF产品通过持有其他证券投资基金而间接持有股票、债券等证券资产，是一种结合基金产品创新和销售渠道创新的基金新品种。首先．本文通过对海外FOF产品发展路径和现状梳理，总结FOF产品运作模式特征；其次，结合我国市场目前现有FOF类产品发展情况．进一步对FOF产品在我国的竞争力及未来发展空间进行分析；最后，针对我国基金业所处发展环境，提出发展FOF产品的战略规划。