基于熵的改进TOPSIS法在业务外包供应商选择中的应用

影响3PL选择的因素很多．其中交货提前期（T）、产品质量（Q）、变货可靠度（R）和产品价格（P）等4个因素是3PL选择的关键因素。本文就从这4个关键因素着手，从现代供应链管理要讲究战略的角度出发．引进基于熵的改进TOPSIS法，选择合适的3PL．和企业建立起长期的合作伙伴关系。     

基于战略联盟的第三方物流供应商管理研究

第三方物流供应商（TPLP）战略联盟的建立是提高第三方物流企业竞争优势的重要途径，对TPLP的发展有着重要意义。适合TPLP的战略联盟模式有：联盟生产制造企业、联盟零售企业、与其它TPLP联盟、以及TPL与生产商和零售商的联盟。TPLP的战略联盟管理是一个动态的过程，为了稳固和发展联盟的伙伴关系，就要注重TPLP战略联盟伙伴的选择、规避战略联盟风险、加强交流沟通，实现多层次合作以及对联盟的业绩进行评估。     

会计信息与公司治理结构分析

公司治理结构与会计信息都产生于委托代理理论、契约理论和产权理论的需要,理论基础的交叉重叠使会计信息与公司治理结构具有内在的逻辑性。会计信息质量决定公司治理效率,目前由于会计信息的有效需求不足和供给质量不高导致信息供需不均衡,从而使会计信息与公司治理陷入恶性循环,本文通过剖析信息供需机制不均衡的原因,提出完善的对策和建议。     

Internal Markets,Management by Targets,and Quasi‐Markets: An Analysis of Health Care Reforms in the English NHS

There have been two major attempts to introduce market mechanisms into England's National Health Service: the ‘internal market’ reform project of the 1990s, and the ‘quasi‐market’ of the 2000s. Despite their similarities, the former attempt was on balance unsuccessful while the latter succeeded. This article examines and compares the outcomes of the two periods, analysing the reasons for their relative successes and failures. It goes on to highlight options for future reforms that would build on those achievements.     

A triple‐win scenario for horizontal collaboration in logistics: Determining enabling and key success factors

Horizontal collaborations emerged as a new strategic option in the logistics sector during the last decade. However, successful implementation of horizontal collaborations is far from a developed issue due to several barriers that exist or emerge when setting up such collaborative projects. This study aims at identifying the enabling factors supporting successful implementation of horizontal collaborations in the logistics sector, and in identifying key success factors that logistics service providers (LSPs) should consider. Results from a within‐ and cross‐case analysis of two horizontal collaboration projects in the contract logistics sector support the proposed theoretical framework, highlighting both enabling and key success factors of horizontal collaborations. The former refers to factors that are related to LSPs, customers, and industries, whereas the latter results in a triple‐win scenario characterised by LSP competences, trust, and environmental management orientation of successful horizontal collaboration projects.     

Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider

Although previous research has highlighted that virtual reality (VR) technologies can enhance customer experience, the efficacy of VR technologies in real estate remains unclear. Therefore, this study examines the effects of offering consumers a non-immersive VR experience via a widely available technology, that allows them to view real estate products. Participants accessed the website of a real estate agency that presented apartments through either static photos or interactive 360° visits. The latter condition was associated with better “visiting” experiences and more positive attitudes toward both the products and the agency. This study highlights the advantages of such technologies in enhancing customer experience and attitudes, particularly in the highly competitive real estate industry.     

The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns

This study examines the relationships among relevant service quality dimensions of Internet service providers (ISP) and their customers’ perceived value, trust and commitment. Data was collected from residential Internet users in Thailand. The final usable sample size was 1507. The analyses include segmenting ISPs’ customers on the basis of their usage pattern and evaluating their perceptions of Internet service quality dimensions. In addition, several alternatives models were compared using structural equation modelling to confirm the mediation effects. An ISP’s service quality is influenced by the following four dimensions (a) network quality, (b) customer service and technical support, (c) information quality and (d) security and privacy. The findings reveal that while all dimensions have positive effects on trust, only network quality, information support and privacy influence customer value significantly and information support is the only dimension which is directly related to commitment. Additionally, the effects of customer service and information support on value vary across customers of different Internet usage patterns. The contribution of the present paper stems from the simultaneous modelling of a range of mediation effects which can better help explain the impact of service quality dimensions on customers’ cognitive and affective evaluations in high-tech service settings.     

Customer perspective on overbooking: The failure of customers to enjoy their reserved services,accidental or intended?

Overbooking is widely applied in the service industry to hedge against undesirable situations, such as cancellations and no-shows. However, during the implementation of overbooking, service providers may turn down some customers when the number of arrivals exceeds their capacity on the target date. Therefore, this paper examines overbooking from the customers' perspective to offer them a clear perception on the possibility for their reservations to be denied by the service provider. By establishing a Stackelberg model between a service provider and an online travel agency, we explore how optimal overbooking strategy is developed by the service provider. Afterward, by analyzing the obtained optimal overbooking pad, we calculate the probabilities of denied service under different levels of monetary compensation that is paid to denied customers. A higher monetary compensation guarantees a higher chance of successful service. This paper also provides customers with some reference when booking services.     

3PL服务提供商参与下的供应链定价及协调策略

基于单个制造商,单个3PL服务提供商和单个零售商组成的三级供应链系统,将第三方物流服务提供商定量的引入到供应链协调中来,并在物流服务价格由制造商和零售商共同分担的条件下,应用博弈论理论对供应链系统的定价、产量和利润进行了分析。联合定价时,运用相同利润总增长率的协调方式,确定了批发价和物流服务价格的大小;对独立决策和联合协调决策两种情形下均衡解的比较,得出协调定价不仅批发价、零售价和物流服务价都降低,而且还提高了供应链系统的整体利润;通过观察企业定价的大小,可以判断企业是否采取合作的态度,从而为决策者提供理论依据。     

跨国公司物流外包研究现状分析

跨国公司实施物流外包已成为其主要物流运作模式。文章从跨国公司使用物流外包的状况、跨国公司物流外包决策的影响因素、跨国公司对物流服务商的选择以及物流外包对跨国公司绩效的影响等四方面对相关文献进行梳理、归纳和总结。