团队科学创造力的提升需重视团队成就目标导向——被调节的中介效应

基于创造力成分等多维理论，构建以团队反馈寻求行为为中介变量，团队凝聚力为调节变量的被调节的中介效应模型，以期深入解释创新团队成就目标导向如何影响其团队科学创造力。基于129个理工科大学生科技创新团队数据，研究结果表明，团队学习目标导向和团队表现目标导向分别与团队科学创造力有显著的正向和负向关系；团队反馈寻求行为在团队成就目标导向与团队科学创造力间起部分中介作用；团队凝聚力负向调节团队反馈寻求行为与团队科学创造力间的关系，并弱化了团队成就目标导向通过团队反馈寻求行为对团队科学创造力的间接影响。结论对提高科技创新团队科学创造力有一定指导价值。     

悖论思维对创造力的“过犹不及”效应研究

悖论思维帮助个体发现对立事物间的联系,有利于创造性想法或创意的生成,但过高水平的悖论思维极易导致认知过载,使个体无暇顾及需要想象力和灵感的创造性活动。基于"过犹不及效应",本文提出悖论思维对员工创造力产生非线性影响。同时,根据能力-动机-机会(AMO)的理论框架,探索个人学习能力在这一关系中的中介作用,以及领导调节聚焦行为的调节作用。本文认为:悖论思维与员工创造力呈倒U型关系,个人学习能力在上述关系中起中介传导作用,领导促进型聚焦行为强化了变量间的间接关系,而领导防御型聚焦行为削弱了变量间的间接关系。通过对313名员工的三阶段调查分析,数据支持了本研究提出的假设。虽然适度的悖论思维有助于员工提升学习能力,但过度的悖论思维反而会降低员工学习效率进而削弱员工创造力,领导调节聚焦行为决定了员工是否能完成学习能力到创造力的转化。研究结论为员工创造力的影响因素研究提供了新思路,引导企业通过甄选员工和调整领导行为来激发员工创造力。     

Service,emotional labor,and mindfulness

From the seclusion of monastic life to the noise of Silicon Valley, the ancient practice of mindfulness has ‘come out of the cloister.’ As an antidote to mindless cognition and behavior, the practice of mindfulness—with its principle of grounding attention in the present moment—has been shown to have powerful and positive effects at both the individual and the collective level and in fields as wide-ranging as medicine, schooling, prison programs, law and negotiation, business, and even the army. This installment of Marketing & Technology introduces mindfulness to managers and explores its potential for enhancing the service encounter. We begin by reviewing the two main conceptualizations of mindfulness: the cognitive and the contemplative. We then explore the service encounter from the perspective of emotional labor and show how mindfulness can change surface acting into deep acting, thereby significantly improving the service encounter for both the consumer and provider. We also explore the other benefits of mindfulness and their application to the service encounter: adaptability, flexibility, and creativity. We conclude by sharing resources for managers interested in implementing mindfulness training.     

Mediating effect of creativity between breadth of knowledge and innovation

Several previous studies have investigated the effects of creativity and knowledge on innovation, both of them being considered prerequisites of innovation. However, the relationship among the different variables can be confusing due to redundant causality. In this paper, we study the influence of the mediating effect of creativity between breadth of knowledge (diverse sources of knowledge) and innovation by developing a conceptual model, and then test it on the Spanish ceramic cluster of Castellón. Empirical findings show that creativity is the mechanism through which the different sources of knowledge influence innovation. The implications of these results in relation to creativity, knowledge and innovation theory and practices are discussed.     

员工创造力激发研究评述：多层次多视角机制与精神性动力

员工创造力是组织创新的先决条件和根本源泉，员工创造力激发成为经典的研究主题，并取得了相当丰富的研究成果，然而，国内却鲜见针对员工创造力激发机制进行全方位、多层面和多视角的梳理与总结。对员工创造力的激发机制研究进行系统回顾和深入分析，首先，从员工创造力激发的理论基础出发，总结员工创造力激发的经典理论；其次，按照个体、团队和组织的逻辑顺序对以往散见在各个组织层次的员工创造力激发机制进行多视角梳理和探讨。随着研究的深入，组织内精神性逐渐成为员工创造力激发的新兴动力，为此，从多个视角归纳基于精神性的员工创造力激发机制；最后，展望未来研究方向，以期推动员工创造力激发机制研究走向深入和完善。     

组织创新的消极影响:创新研究中的盲点

创新带来的消极影响开始引起学术研究者和管理实践者的关注。从组织创新的概念界定出发,辨析创造力和革新的区别与联系,综述创新在个体层面、团队层面以及组织层面可能产生的消极影响,从前因变量和调节变量两个方面探讨创新产生消极影响的原因,指出未来研究不应忽视创新的消极影响,而应更加科学地解释组织创新的效能。     

创造力与员工创新：上下级关系与目标导向的调节作用

创造力如何高效转化为员工创新是管理实践普遍面临的问题。依据社会认知理论,通过对4家国有企业管理者及其下属进行问卷调查,探讨了上下级关系和目标导向对创造力与员工创新的调节作用。结果发现：学习目标导向对创造力与员工创新存在显著的正向调节效应;企业上下级关系显著负向调节创造力与员工创新关系;目标导向与上下级关系交互调节创造力与员工创新,其中学习目标导向减弱了上下级关系对创造力与员工创新的负向调节作用,证明目标导向增强了上下级的负向调节效应。该结果揭示了创造力与员工创新的复杂权变关系,可为组织管理者科学有效管理创造力与员工创新提供理论启示与实践指导。     

组织内人际信任对员工创造力的作用：基于元分析的证据

采用元分析方法收集56项人际信任与员工创造力关系的独立实证研究样本(17482个个体样本)进行再分析,结果表明：人际信任能有效激发员工创造力,人际信任与员工创造力存在显著中等强度的正向关系(r=0.34);感知到领导信任、同事间相互信任较信任领导对员工创造力的作用都大;当数据来源于同一个体时,得到的人际信任对员工创造力影响水平更高;人际信任对员工创造力的作用在新生代员工群体中较年长员工群体显著;东方文化背景下人际信任对员工创造力的作用强度要高于西方文化背景;发展水平低的国家中,人际信任对员工创造力的作用要大于发展水平高的国家。     

Does it pay off for museums to foster creativity? The complementary effect of innovative visitor experiences

This paper aims to explore the link between creativity orientation, investment in visitors’ experience and operating and funding performance in tourist attractions, taking museums as a case study. The empirical work is based on an analysis of the information provided by a sample of Spanish, French, German, British and American museums. The findings highlight the positive impact of creativity orientation on museums’ operating performance, but show a curvilinear effect on funding performance. The use of new technologies and adaptation to the audience proves positive when seeking to attract visitors.     

组织信息化环境下知识流动对组织创造力的影响

通过解析知识流动和组织信息化环境的内部构成,探究知识溢出/知识扩散、高管支持/ICT应用对组织创造力的差异性影响,以及不同组织信息化环境对知识流动与组织创造力关系的调节作用。利用信息化程度较高的企业数据,使用层级回归分析进行实证检验。结果表明：组织创造力受知识流动的正向影响,知识扩散对其的正向影响更强;组织信息化正向影响组织创造力,相比ICT应用,高管支持对组织创造力的正向影响更强;高管支持在知识溢出/知识扩散与组织创造力之间的正向调节作用显著;ICT应用对知识扩散与组织创造力的强化作用显著强于对知识溢出与组织创造力之间的调节作用。