Feeling hungry? let's order through mobile! examining the fast food mobile commerce in China

This study proposes a unique framework that aids to enrich online shopping experience (psychological and monetary gains) and accelerates fast food mobile commerce (m-commerce). The extended technology acceptance model (TAM) is applied while the stimulus–organism–response (S–O–R) paradigm served as the predominant framework combined with the acquisition-transaction utility theory. This study investigates the mobile website quality, website brand equity (stimulus) influence on (PEOU) and (PU) (organism) to predict Chinese consumer intention to use fast food mobile commerce (response). A total of 936 respondents were participated while data were collected using a convenience sampling technique in China. Results reveal that all dimensions of mobile WQ (i.e., service quality, system quality, and information quality) and Website BE (i.e., brand image, perceived quality, brand association, and brand loyalty) (stimulus) significantly substantially influence PEOU and PU (organism) toward the acceptance of online fast food shopping (response). Digital Coupon Proneness (an accelerator) substantially moderates the relationship between PEOU, PU, and intention to use fast food m-commerce. Based on the assumptions of acquisition-transaction utility theory, category-specific (fast food) digital coupon proneness increase m-commerce for online fast food buying– a novel contribution of the study. Furthermore, research provides unique managerial insights for the industry to utilize the maximum potential of m-commerce in the fast-food industry.     

The moderating effects of gender on customer satisfaction and continuance intention in mobile commerce: a UTAUT-based perspective

ABSTRACT

The purpose of the study is to investigate the moderating effects of gender on proposed model relationships. In order to test the moderating effects of gender on the relationships of the model developed, multi-group SEM was applied. Performance expectancy was found to be the strongest predictor of satisfaction and comparative value was identified as the main driver of continuance intention. In addition, significant difference in attitudes between women and men were confirmed in the case of three out of ten effects. The originality of the study is its measurement of the moderating effects of gender on user satisfaction in relation to m-commerce and continuance intentions.     

Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence

This study examines how the consumers' perceived values (utilitarian and hedonic values) impact their impulse buying behavior (IBB) in the mobile commerce (m-commerce) context. Moreover, we view interpersonal influence as a moderator and test its impact on the correlation between the consumers' perceived value and their IBB. Data were collected through a survey in China (n = 199). The results show that environmental stimuli significantly influence consumer perceived values (i.e., perceived utilitarian value and perceived hedonic value), and the consumers’ perception of hedonic value significantly and directly impacts their IBB. In addition, the interaction effect of perceived hedonic value and interpersonal influence significantly affects IBB. The findings provide valuable guidance for m-commerce retailers to induce consumer IBB.     

我国移动商务技术扩散影响因素实证研究--基于PLS分析

随着智能手机的不断普及,移动互联网迅速向社会各个领域渗透。移动互联网不仅方便了人们的生活和工作,也成为推动社会创新和促进经济增长的引擎,对促进我国经济增长具有重要意义。文章利用偏最小二乘回归方法,对移动商务技术扩散起步阶段和起飞阶段的影响因素分别进行了实证研究。实证研究结果表明,在起步阶段,影响我国移动商务扩散的重要因素包括信息化水平、城市化水平、经济发展水平、居民收入水平、区域创新能力和基础设施;在起飞阶段,影响我国移动商务扩散的重要因素包括信息化水平、城市化水平、经济发展水平和居民收入水平。从不同因素的影响因子看,信息化水平、城市化水平、经济发展水平、居民收入水平、教育和文化水对移动商务扩散影响的作用正在增强,而区域创新能力和基础设施的重要程度正在减弱。因此,文章认为手机和互联网的普及以及城市化水平提高带来的人口集聚效应和网络外部性会有效促进移动商务技术和应用的扩散。     

Driving Forces for M-Commerce Success

Abstract

Is m-commerce just an extension or a subset of e-commerce? Will it turn out to be just more hype? In this paper we discuss the realities of m-commerce and the major differences between mobile commerce and Internet-based e-commerce. Based on this understanding, we identify key factors that must be taken into consideration in order to design valuable m-com-merce applications. We emphasize that the success of m-commerce relies on the synergy of three driving forces: technology innovation, evolution of a new value chain, and active customer demand.     

移动商务--21世纪的机遇与挑战

系统分析了从电子商务到移动商务的结构性变迁,并对移动商务--21世纪的机遇与挑战及其发展前景进行了研究﹑探讨及展望。     

Mobile Commerce Applications in Supply Chain Management

Abstract

As wireless technologies evolve, the coming mobile revolution will bring dramatic and fundamental changes to supply chain management. When complete, the revolution will impact numerous facets of organizational life. It will provide important data in real time to assist decision makers, exert great influence on the ways businesses communicate and develop relationships with consumers and suppliers, and ultimately transform the way we manage the supply chain. This paper examines issues in integrating mobile commerce and supply chain management. The paper discusses issues such as the absence of killer applications, mobile device limitations, networking problems, infrastructure constraints, security concerns, and user distrust in mobile applications. Research issues, such as usability, user interfaces, mobile access to databases, agent technologies, and mobile business models, are also discussed.     

Japan's Quest for M-Commerce Dominance

Abstract

NTT DoCoMo's I-mode system is one of the most successful stories in mobile communication industry. The system has expanded the spectrum for mobile phone users to do more than just phone calls. Although I-mode is primarily used in Japan, its business model and the strategy of doing business may have a profound impact on world's m-commerce in the near future.     

移动电子商务中的信息安全算法与JAVA实现

基于JAVA的安全机制,讨论经典加密算法DSA在移动电子商务信息安全中的应用.给出一个手机彩票投注系统的交易信息安全设计与实施方案,并进一步提出混合密码模型是实现信息安全算法的有效选择.     

M-commerce: The nexus between mobile shopping service quality and loyalty

Whilst M-commerce is having a major influence in the way businesses and consumers interact, mobile shopping service quality (MS-SQ) has been understudied in the literature. This paper examines MS-SQ within a conceptual model of customer satisfaction and loyalty surveying UK customers who bought fashion clothing via their mobile devices. The results of two empirical studies confirm four dimensions of MS-SQ: efficiency, fulfilment, responsiveness and contact. Using bootstrapping of 2000 resamples, SEM results showed a significant impact of MS-SQ on customer satisfaction, which in turn impacts loyalty. These results are robust across two samples. Only the dimension efficiency exhibits an indirect effect on loyalty via satisfaction in both studies whilst controlling for gender, age, income, value of clothing item, and m-shopping experience. These findings are discussed and have managerial implications for retailers operating m-commerce sites.