Qualities and Characteristics Club Managers Look for in Entry Level Supervisors

ABSTRACT

A resume is used as a screening tool by employers and a method of conveying a job applicant's characteristics. This study attempts to discern how certain characteristics, as shown on a resume, influence the decision to contact by club managers. Six hypothetical resumes are developed with different characteristics, such as GPA, coursework, degree, extracurricular activities, and work experience. Managers were asked to evaluate a job applicant based on a single resume. The results suggest the best resume is one showing the following characteristics: a hospitality degree, an above average GPA (> 3.0), demonstrated leadership, and club-related work experience.