Evaluation of Hotels to Accommodate Disabled Visitors

ABSTRACT

The study presents an initial investigation result of the disabled consumer group. The research aims to highlight deficiencies in existing provision and helps hoteliers to understand best practices for disabled guests and makes suggestions for implementation. The research studies the five star hotels in Cairo. While disability covers a wide range of quite different impairments, the study concentrates on wheelchair users. The findings of the research will help hoteliers to maximize business from this valuable market, develop best practices through a greater understanding of disabled people, and implement policies and strategies to attract the market. By providing the right facilities and services with appropriate communications, hotels can inform and encourage the disabled to use the facilities and services that were developed for them.     

Chinese Hotels in the Eyes of Chinese Hoteliers: The Most Critical Issues

Chinese hotels have undergone a series of reforms in the past three decades. With both increased demand and supply of hotel products and services, it is important for hotel practitioners and governing bodies to understand challenges that face the current Chinese hotel industry so that a proactive plan can be formulated to guide further hotel development. The current study conducted six focus groups with 46 Chinese hoteliers to explore the most critical issues, concerning the Chinese hotel industry. In total, the hoteliers identified 38 issues to be critical to the hotel industry in China. The issues were further ranked based on the level of importance to the industry.