360度绩效评价研究

绩效评价是现代人力资源管理的重要内容之一,如何客观、公正地评价员工的绩效,采用更加灵活的模式评价管理者的工作,是当前人力资源管理与实践亟待探讨和解决的问题。本文阐述了360度评价法的产生和发展过程,通过对案例的分析进一步说明其优缺点,最后提出展望。     

Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider

Although previous research has highlighted that virtual reality (VR) technologies can enhance customer experience, the efficacy of VR technologies in real estate remains unclear. Therefore, this study examines the effects of offering consumers a non-immersive VR experience via a widely available technology, that allows them to view real estate products. Participants accessed the website of a real estate agency that presented apartments through either static photos or interactive 360° visits. The latter condition was associated with better “visiting” experiences and more positive attitudes toward both the products and the agency. This study highlights the advantages of such technologies in enhancing customer experience and attitudes, particularly in the highly competitive real estate industry.     

Internationalization of multi-source feedback systems: a six-country exploratory analysis of 360-degree feedback

In the past few years, few human resource practices have received as much attention as multi-source feedback systems (MSFSs). In the US and Canada, it is estimated that over one-third of organizations are using some form of MSFS and recent surveys show that this practice is still gaining popularity. Concurrently, a substantial amount of literature has focused on the effectiveness of this performance management practice. However, while few would dispute the popularity of MSFS, relatively little has been published on the use of these systems outside North America and thus little is known about their form and effectiveness in international contexts. This paper outlines the results of an international survey of MSFS. Interview data from HR managers and consultants from Argentina, Australia, China, Slovakia, Spain and the UK demonstrate that MSFS are being implemented, in slightly different ways, in each of these six countries. The main challenges in the application of MSFS in these various countries are the communication efforts necessary before and after implementation, and the inherent difficulty in giving and receiving feedback. The results of this study also provide data as to the perceived future of MSFS in each of the countries surveyed.     

Applying financial portfolio and multiple criteria approaches to product line decisions

This article describes the application of decision rules from financial portfolio theory to the evaluation of product lines. The focus is on the risk/return implications of an “add” decision to the total portfolio versus the individual product. Multiple criteria approaches that aid product line evaluations are also presented.     

The development of the Personality Audit: a psychodynamic multiple feedback assessment instrument

The Personality Audit (PA) was developed to meet a need for a relatively simple multiple feedback instrument that could clarify the various motivational needs of executives. Using a psychodynamic approach to leadership, the PA allows the test-taker to assess him- or herself in seven personality dimensions important in human behaviour and to identify personal ‘blind spots’. The resulting insights can be used to formulate appropriate leadership development goals.

The objective of this paper is to describe the design and psychometric properties of the PA. This instrument, in contrast with other tools that can be used to clarify the inner theatre of individuals, is designed not only to report information given by the test-taker but also to reflect the perceptions of observers representing both the test-taker's public and private spheres. This paper describes in detail the conceptual foundations of the questionnaire, the psychometric methods used to confirm its validity and reliability, and possible directions for future research.     

360度绩效考评与中国企业文化

绩效考评是人力资源开发与管理中的一项重要任务,绩效考评方法的科学与否直接影响着企业的发展和竞争力。360度绩效考评方法因其特有的全方位、多角度,考评结果可接受性强,误差小等特征而备受西方理论界和企业界的推崇并且卓有成效。文章认为:由于东西方文化的差异,西方行之有效的方法在引入我国后,必然受到东方文化的冲击。我国企业界在借鉴这一方法时,要考虑到文化因素的影响,不能盲目照搬西方的运作模式。     

Saying it like it isn't: The pros and cons of 360-degree feedback

In corporate America, the use of 360-degree feedback continues to rise. Is this tool, though, all it purports to be? Used with caution, the feedback process can provide meaningful information for both the organization and the individuals involved. Misuse of the process, however, can lead to hurt feelings, increased anxiety, and even loss of key personnel. This small case study showcases key research findings on best practices for using the 360-design feedback process, especially regarding intended use of feedback, aligning performance measures with organizational goals, and selecting and training participants.     

基于360°绩效考评方法的灰关联评价

基于360度绩效考评的有限性,针对360度绩效考评"小样本"贫信息"的特点,通过建立一个虚拟企业员工考评体系,用层次分析法确定各考评指标权重,采取灰关联分析法进行排序,得到被考评者的绩效优劣顺序,使360度绩效考评更好地发挥效用。     

360度绩效技术在高校专业评教中的运用策略

高校专业教学评价运用360度绩效技术,目的在于通过将学生评价、同事评价与自我评价三者加以联合,促使教学管理以一对一的方式反馈专业教师的评价结果,便于专业教师通过差距反馈来调整自我行动。为了说明360度绩效评价的运作机制,构建了360绩效评价模型并加以阐释,在高校专业教学中验证了其操作过程。     

360度绩效评估应用于非领导行政人员管理的探索

非领导行政人员的工作能力、态度和形象直接影响行政组织的形象和效率。有效的绩效管理是加强对非领导行政人员监督管理的重要手段。引入360度绩效评估对非领导行政人员进行全视角的考核,有助于激励其为组织目标积极务实工作,促进文明行政。