商业银行服务营销战略透析——以中国银行为例

美国次贷危机波及全球金融体系、金融产品及金融衍生产品的受信度受到质疑。我国的商业银行受此冲击强度较小，很大程度上取决于银行战略眼光和营销运作的成功。本文从营销战略的角度，结合中国银行服务营销的运行状况，对中国银行发展走势及营销战略进行深度透析。     

浅析网上书店的客户关系管理

本文以Amazon、BolChina及当当网上书店为例,从营销管理、销售管理和服务与技术支持三个方面进行CRM技术分析。相关的比较分析表明:CRM系统是网上书店提升客户满意度和忠诚度,增加企业利润和竞争力的关键所在。其CRM系统的理念、功能,对类似的网络零售业有极强的借鉴和启发作用。     

网络营销及其策略组合分析

信息网络化的浪潮正在席卷全球 ,企业的生存竞争空间正逐步从传统市场转向网络空间市场。以 Internet为核心支撑的网络营销正在发展成为现代市场营销的主流。互联网对传统经营方式产生的巨大冲击 ,使网络营销形成了新的营销理念和策略。网络营销策略组合包括网页策略、产品策略、价格策略、促销策略和网络渠道策略及其相互组合。网络营销的理论基础包括直复营销理论、关系营销理论、软营销理论和整合营销理论。     

我国商业银行营销渠道的选择

商业银行营销渠道的选择是一项重要的战略决策，它会极大地影响其经营业绩和成本水平。目前，我国商业银行的营销渠道还比较狭窄，基层网点功能单一，服务手段落后。今后，商业银行要根据目标市场客户的需求，积极开发新的金融产品，大力整合、开发和拓宽营销渠道。     

加入WTO与我国银行市场营销的发展

加入WTO使我国原有的银行市场垄断格局被逐渐打破 ,市场被重新分割 ,客户被重新组合 ,并由此促进我国商业银行“营销致胜”理念的形成 ,加快中外资商业银行营销融合 ,改善我国银行营销环境 ,提升我国商业银行营销管理水平。     

Problems evaluating sales representative performance?: Try activity-based costing

Activity-based costing (ABC) offers a way to improve performance evaluation by providing estimates of the cost of satisfying sales terms to which a sales representative may agree, such as number of batches in which an order is produced and number of training hours provided to customer employees. It also provides estimates of the cost of resources that a sales representative may use while engaging in marketing activities, such as making sales calls and attending trade shows. Traditional costing, which assumes that costs only vary at the unit level, does not provide estimates of the costs of many of these terms and activities.     

测算企业营销能力的二次相对评价法

随着营销重要性的日益显现,营销能力成为研究的热点。本文在区分营销能力跟营销实力的基础上,结合二次相对评价方法,提出了基于DEA模型的营销能力的评价方法,在营销业绩的动态变化中测算营销能力。     

汽车营销的渠道权力结构分析

渠道权力是每一个渠道成员自然而然所拥有的,营销渠道的现状可以说是渠道成员权力运用后的结果。本文从渠道权力及其来源的科学解释入手,针对汽车行业的特点,分析汽车制造商和分销商的三种渠道权力关系,并进一步分析渠道权利的运用方式。     

Diffusion of mobile telephony: An empirical study in Taiwan

Mobile telephony penetration is a major indicator of mobile telephony diffusion. Taiwan had a mobile telephony penetration of 108% in 2002, ranking first in the world. This study analyzes this accelerated diffusion in terms of growth model and determinants of the diffusion rate. To eliminate the inherent uncertainty associated with choosing the optimal growth model, this study compares the performance of three conventional models, namely Gompertz, Logistic and Bass, to identify the most appropriate model, and to distinguish the forces driving the diffusion rate. Empirical results indicate that the most appropriate model is the Logistic model. Network externalities, which this study shows to be the same as the imitation effect in the Bass model, explain the superiority of the Logistic model. Moreover, market competition, which markedly reduces service prices, is identified as a primary driver of the diffusion rate of mobile telephony in Taiwan. Economic conditions, technological innovation and number of operators are insignificant factors. Finally, mobile telephony is a substitute for fixed-line telephony in Taiwan.     

Effects of collaborative communication on the development of market-relating capabilities and relational performance metrics in industrial markets

Research in marketing suggests that collaborative communication is important for firms to sustain competitive advantage, especially in industrial markets. This study integrates relational and resource-based views to articulate how collaborative communication influences different relational performance metrics. Based on a survey of 167 marketing executives in Taiwan's electronics industry, empirical findings indicate that market-relating capabilities (i.e., market-linking and marketing capabilities) completely mediate the collaborative communication–financial performance relationship, while market-relating capabilities partially mediate the collaborative communication–customer-focused performance relationship. In addition, collaborative communication directly influences customer cooperation performance instead of indirectly affecting it through the development of market-relating capabilities. The results of this study provide new insights into the role of collaborative communication as well as important theoretical and managerial implications.