Determinants of dining satisfaction and post-dining behavioral intentions

The purpose of this research is to empirically investigate the determinants and consequences of dining satisfaction with restaurant services. A total of 338 undergraduate business students participated in this research. Results reveal that there exist three sources of customers’ satisfaction with restaurant services: positive emotions, perceived service quality and negative emotions. Positive emotions have more impact on customers’ satisfaction than negative emotions. In addition, emotions mediate the impact of perceived service quality on dining satisfaction. Finally, satisfaction has a significant impact on recommendation, customer loyalty and willingness to pay more.     

A proposed configurable approach for recommendation systems via data mining techniques

This study presents a configurable approach for recommendations which determines the suitable recommendation method for each field based on the characteristics of its data, the method includes determining the suitable technique for selecting a representative sample of the provided data. Then selecting the suitable feature weighting measure to provide a correct weight for each feature based on its effect on the recommendations. Finally, selecting the suitable algorithm to provide the required recommendations. The proposed configurable approach could be applied on different domains. The experiments have revealed that the approach is able to provide recommendations with only 0.89 error rate percentage.     

中国产业界所应了解的欧盟对华反倾销的不合理因素

欧盟对华反倾销是长期困扰中欧贸易健康发展的重要问题。饱受反倾销之苦的中国企业在面对欧盟反倾销的许多不公正的待遇时,经常是愤愤不平。但因为不熟知其法律和实践,对其司法问题的公正性缺少深入的研判,而错失许多可能的胜诉的机会。揭示欧盟反倾销法和对华反倾销实践的不公正性,提供对抗这些不公正因素的理由和依据,应该是当前反倾销研究的当务之急。本文的写作正是从这一基点出发,而对欧盟对华反倾销实践的不合理、不公正的问题所进行的揭示,作者期待通过该文的分析,有助于中国企业界了解欧盟对华反倾销法的实体和程序规定中的不合理因素,并根据每案的具体案情,进行有理有据的抗辩。这既是促使这些消极方面发生转变的积极的努力,也是中国企业维护自己尊严和利益、改变自己被动地位的重要的突破口。     

农民工银行卡特色服务研究——存在问题与建议对策

随着我国经济高速发展,农民工群体越来越大。然而,一直困扰农民工安全、快捷转移资金的问题始终存在并日益凸显。农民工银行卡特色服务的推出弥补了这个空白。如同任何新生事物一样,农民工银行卡特色服务在推行的过程中也面临着诸多缺陷。因此,本文就其存在的问题作深入的研究并给出相应的建议与对策。     

电子商务推荐系统中协同过滤推荐方法的研究

论文分析了电子商务推荐系统所应用到的协同过滤技术,并针对传统的基于用户的协同过滤推荐系统中所存在的数据稀疏性、算法的可扩展性、冷启动等问题,提出了改进的LSI／SVD降维、特征加权、用户的筛选等协同过滤推荐方法。     

“Chef recommended” or “most popular”? Cultural differences in customer preference for recommendation labels

Despite the widespread use of recommendation labels on restaurant menus, no prior research has investigated their impact on diners’ menu decisions. To bridge that gap, this study examines the joint effect of recommendation type (chef recommended vs. most popular) and culture (individualistic vs. collectivistic) on diners’ purchase intention. The results indicate that Indians showed higher levels of purchase intention when the recommendation involved a popularity (vs. expertise) cue, while Americans responded more favorably to an expertise (vs. popularity) cue. Furthermore, this study demonstrates that self-construal is the underlying mechanism explaining the culture effect for popularity cues. Theoretical and managerial implications are discussed.     

Traveler preferences from online reviews: Role of travel goals,class and culture

Along with being critical performance indicators as well as a rich source of information for potential customers, the overall rating and recommendation behavior also work as a crucial information source for managers of airlines for customer segmentation, service design, and post-purchase evaluation management. In this study, we explore how customer preferences, behavior and post-purchase evaluations differ for travelers depending on their respective travel goals, travel class, and the culture of their native country. Based on the frameworks of the construal level theory and expectation disconfirmation theory, we provide a psychological explanation of why specific service attributes, categorized in process-outcome and tangible—intangible dimensions, get higher importance than others for a particular set of customers. We analyzed consumer review data of 28,341 reviews for 345 airlines by customers from 132 countries. The results yielded critical theoretical contributions to extant literature on airline evaluations and recommendations, construal levels, airline customer segmentation, etc. Moreover, the results also helped managers of an airline to package design, segment customers, enhance targeted communication, and customer relationship management overall. The limitations and future scope of the study have also been discussed.     

渔业股份合制探析

本文以江泽民同志十五大报告为指导,对渔业股份合作制的性质、特征及如何进一步完善进行了分析探讨     

The application of information values and construal level theory for examining low cost carrier advertisements

This study considers the effectiveness of destination-focused vis-à-vis price-focused advertisements commissioned by low-cost carriers (LCCs) through the sign and hedonic information values embedded within the advertisements, and construal level theory. Based on 2 × 2 between-subjects factorial design with temporal distance (12 months versus 2 weeks) and advertisement type (destination-versus price-focused) as independent variables, the analysis revealed that, including sign and hedonic values better explain recommendations to fly LCC than if only using advertisement attitude. The influence of sign value on recommendation intention is more limited than that of hedonic value. Influence of sign value is more prominent for destination-focused advertisements. Consumers planning leisure travel see themselves as passengers rather than being tourists, meaning price-related characteristics are their primary concern.     

提升深圳人才安居工程实施效果的对策研究

为了解深圳市人才的住房现状、住房需求及其对人才安居工程的认知情况,本文采用调查问卷和访谈的方式对深圳市人才进行调研,通过运用SPSS17.0统计软件对调查结果进行研究,分析人才安居工程实施的必要性及其在实施过程中可能存在的问题,并从实施机制、住房补贴方式的选择、保障房的建设三个方面提出提高深圳人才安居工程实施效果的对策建议,以促进社会福利资源的优化配置,切实解决人才的住房问题,推动深圳持续健康的发展。