Methodological Issues in Negotiation Research: A State-of-the-Art-Review

This study provides insight into the dominant methodological practices that have shaped the field of negotiation over the past four decades and sheds light on possible gaps and trade-offs. We content analyzed 941 peer-reviewed negotiation articles (published between 1965 and 2004) and identified the most important methodological trends over time. The results reveal significant changes in reliability, validity, and triangulation issues. In addition, the rise of multivariate statistics and multiple data sources displays positive evolution towards more sophisticated methodologies. Despite these positive evolutions, we want to encourage current and future researchers to conduct more longitudinal and qualitative research to further advance our knowledge on negotiation.     

PARTicipative inquiry for tourist experience

Despite a wealth of research on the tourist experience, empirical evidence remains weak due to difficulties in data collection during people’s holidays. Tourist experience has thus primarily been analysed from a fixed point, such as prior motivations to travel or retrospective accounts. However, this obscures important information on tourists as they transition through the total experience. This paper presents participative inquiry as a novel methodology for the acquisition of data before, during and after the holiday; facilitating ‘prospective’, ‘active’ and ‘reflective’ triangulation (PART). We provide an empirical example of PARTicipative inquiry in practice, highlighting the benefits and challenges of this approach alongside the (otherwise) hidden insights it reveals into the responsible tourist experience.     

高校科技成果转化效率与收益分配激励效应的三角验证研究

以江苏省为例，首先运用DEA-Malmquist指数评价模型对高校科技成果转化效率进行实证研究，发现各高校政策激励后期的科技成果转化效率较前期有显著提高。为解析当前高校成果转化政策体系中，收益分配政策对提高科技成果转化效率的促进作用，进一步实施基于文本分析法、问卷调查法与访谈法的三角验证研究策略。通过整合研判与溯因研究发现，以科研人员为主要激励对象的收益分配政策，对高校科技成果转化的激励效应较弱，根源在于激励环节与转化流程不对应、激励主体与转化主体不匹配以及激励回馈与激励风险不对称3个方面。     

Towards better participatory processes in technology foresight: How to link participatory foresight research to the methodological machinery of qualitative research and phenomenology?

Technological progress does not happen in a social vacuum. Shaping of tomorrow is not possible without qualitative analyses. Therefore, the social and psychological dimensions of reality form an important part of technology foresight. Qualitative research will be needed to understand superficial and deep structures of social realities. So called push and pull factors are always linked to social behaviour. People's relationship to the use of technologies and the utilization of technologies is a complex and not a one-dimensional or monological issue. Monological methodological approaches can be harmful and confusing in the field of participatory foresight. We can conclude that the cycles of deductive and inductive logic are needed in science and in participatory foresight studies. Experts of the FTA community must have a higher level of methodological know-how in this research field and they should use qualitative methods in multi-faceted (external and internal) ways in foresight studies. Still the qualitative parts of many studies are quite monological and these studies can be quite problematic, even confusing. More critical methodological approaches should be taken into serious consideration. As a methodological approach, the principle of triangulation should be used more in the fields of participatory foresight studies and technology foresight.The key focus of this article in the use of qualitative and phenomenological approaches in the fields of FTA and foresight. The aim of this theoretically oriented discussion is to promote the professional use of qualitative methods in foresight and FTA studies. The strength of qualitative analyses is linked to deeper understanding of social change and social patterns and structures. Actually people create and constitute the markets, networks, and crowds where technologies are applied and used.Internal systemic understanding of social realities is an important part of foresight activities, especially in participatory foresight studies. Internal and external analyses can be seen as complementary approaches, like qualitative and quantitative approaches. The use of qualitative methods is a conventional part of the research process in participatory foresight projects. A typical problem may be that the use of methods is not planned carefully enough and people are unaware of the underlying key assumptions of applied methods. Experimenting with phenomenology is not a simple task in foresight research. Therefore, the views and informative platforms expressed and presented in this article may be useful for foresight practitioners.     

Opportunities for developing the science of operations and supply-chain management

In a separate paper (Singhal and Singhal, 2011b), we identified two sets of opportunities for radical innovations in operations and supply-chain management (O&SCM): pursuing all phases of science and pursuing multiple perspectives. In this paper, we propose and analyze ways to accomplish this task. A network of research teams can be effective in obtaining multiple perspectives and discovering radical innovation if it conducts intensive research over an extended period. Outliers are a source of multiple perspectives and innovative ideas and can help in identifying and addressing risks. Similarly, meta-analyses and syntheses of published works can provide multiple perspectives and lead to radical innovations.     

Imperatives of the science of operations and supply-chain management

Although knowledge in operations and supply-chain management (O&SCM) has advanced substantially during the last six decades, our community has not fully utilized the potential for radical innovations. We identify two sets of opportunities for pursuing radical innovations. First, there is an opportunity to pursue all phases of science, including exploratory and qualitative research, developing theories, causation and internal validity, and testing models and theories for external validity (the ability to generalize knowledge to other situations). This would broaden the domain covered by each research effort, minimize the bias resulting from the choice of research paradigm and research domain, to enhance external validity, and to minimize the gap between our research efforts and the real world our community seeks to reshape. Second, there is an opportunity to pursue multiple perspectives because a scientific conclusion valid for a narrow domain may prove to be partially true or even false if one obtains multiple perspectives. Multiple perspectives can be obtained by investigating different parts of the system, by employing different methods of analysis, by using different sources of data, or by using different subsets of the same data. Developing scientific knowledge requires pursuit of all phases of science and of multiple perspectives. In a separate paper, we propose and analyze ways to accomplish it.     

Guest-to-guest interaction on board cruise ships: Exploring social dynamics and the role of situational factors

Cruise ships are increasing in size, itineraries are becoming more standardised, and new customer segments are emerging. These factors induce a new social reality and represent a potential differentiator for the production and offering of cruise experiences. In this light, the study of guest-to-guest interactions will expectedly gain importance over time for cruise planning and operations. This explorative-interpretative study is divided into two phases. First, a survey of 173 randomly-selected respondents aimed at comparing the significance of social interaction on board, with that of other cruise product features. Social interaction emerged as a secondary issue and no significant differences were identified between customer categories. However, a deeper exploration of the collected data questioned this finding. Subsequently, the analysis of 76 semi-structured interviews resulted to a tentative model of factors affecting satisfaction with the interaction between guests on board. Finally, suggestions for further research and practical implications are discussed.     

In defence of triangulation: A critical realist approach to mixed methods research in management accounting

The notion of triangulation constitutes a key component of mixed methods research but has been contested on ontological and epistemological grounds, especially where this entails integration of theories and/or methods rooted in different philosophical assumptions (or paradigms). Drawing on critical realism, this paper addresses two criticisms of the use of triangulation in mixed methods research straddling between the functionalist and interpretive paradigms, namely (1) its propensity to suppress variations in situated meanings and (2) its treatment of empirical observations as objectively verifiable rather than inherently theory-related. The modified notion of triangulation advanced in this paper counters these criticisms by re-conceptualizing it as firmly grounded in abductive reasoning. This provides a foundation for maintaining researchers’ sensitivity to context-specific variations in meanings in efforts to derive theory-related explanations. The possibilities of using such a modified notion of triangulation in management accounting research are illustrated through a review of two empirical studies straddling between the functionalist and interpretive paradigms.     

Understanding the usability of retail fashion brand chatbots: Evidence from customer expectations and experiences

The existing literature suggests that chatbots tend to provide automated and generic responses that may not fully address complex customer inquiries, particularly when additional guidance is required. To improve the usability of retail fashion brands, this study examines how socially constructed experiences and expectations influence customer interactions. Data was collected from various sources, including online reviews, semi-structured interviews, and focus group discussions, to enhance the credibility of the results. The research reveals that individuals in the retail industry demand a broader variety of fashion products and more sophisticated capabilities to bolster the reminiscence of their shopping experiences. Retail fashion chatbots hold potential in recommending items that align with customers' preferences and goals, yet it is crucial for developers and brand managers to address numerous usability challenges and provide multilingual assistance to boost user engagement. Moreover, optimizing fashion retail chatbots is vital to reduce battery consumption, curtail instances of conversation window freezing, and hasten response times. This study provides a novel research framework that offers valuable insights on how to enhance the retail customer experience by improving interactivity, compatibility, credibility, and other factors that promote the use and adoption of retail fashion chatbots.