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1.
Marjorie Chan 《Journal of Business Ethics》2002,36(4):315-336
Adapted from Chan's (2000) model depicting success of litigation, this paper argues that with the application of various legislation, health maintenance organizations' (HMOs') violations of service fairness to each group: enrollees, physicians, and hospitals give rise to each group's lawsuits against the HMOs. Various authors (Bowen et al., 1999; Seiders and Berry, 1998) indicate that justice concepts such as distributive, procedural, and interactional justice can be applied to the area of service fairness. The violation of these underlying justice principles with HMOs' service unfairness to enrollees, physicians, and hospitals is examined. A general synopsis of the ethical issues in the managed care industry is provided. The various lawsuits launched by each group: enrollees, physicians, and hospitals together with the key statutes used are discussed. This paper also highlights the provisions and ramifications of the 11 April 2000 landmark agreement that Aetna made with Texas Attorney General John Cornyn to settle the 1998 lawsuit brought against the company. Lastly, the current ethical issues in the managed care industry are further discussed. The value of this paper can be adapted to the study of organizations' service fairness violations in other industries or in the educational, governmental, and not-for-profit sectors both nationally and internationally. 相似文献
2.
欧阳润平 《南京财经大学学报》2003,(4)
为了可持续发展,忠诚的顾客关系建立在企业集中战略资源满足顾客合理需求的基础上,是具有真实性、价值性和持久性的营销。稳定的供销关系,对于企业保证产品和服务质量、降低原材料采购和市场拓展成本、降低市场风险具有重要意义,是互惠互利、休戚与共的关系。而基于公平合作同业者关系,可以使企业与同业者分享技能、信息、技术和市场机会,分担成本。 相似文献
3.
论公正及其与自由、平等的关系 总被引:2,自引:0,他引:2
尽管学术界对自由、平等和公正问题有许多研究和阐释,但较少将自由、平等与公正问题联系起来从总体上进行考察和研究,以致关于自由、平等和公正及其关系问题成了人们最说不清、道不明的问题。本文试图立足于当代人类社会现实及其走向,着重从与自由、平等相互关联的视角研究公正问题,力求纲要性地对公正及其与自由、平等之间的关系提供一些阐释和见解,最终论证这样一种基本观点:现代公正是一种综合性的价值要求,它要求社会自由和平等,也要求对自由和平等可能导致的社会问题给予适当解决。 相似文献
4.
Gerard H. Seijts Daniel P. Skarlicki Stephen W. Gilliland 《Employee Responsibilities and Rights Journal》2003,15(4):191-208
We investigated U.S. and Canadian reactions to workplace drug and alcohol testing programs. Canadian truck drivers (n = 183) deemed drug and alcohol testing policies less fair, and were less accepting of these policies, than their American counterparts (n = 153). We also compared the perspectives of recipients versus third-party observers with regard to their reactions to a drug testing program. Unlike the pattern observed among American observers, the responses by Canadian observers were highly similar to those of the recipients. Canadian observers were more inclined to file a formal protest regarding the implementation of a drug and alcohol testing program than were U.S. observers. The results also showed that procedural and interactional justice principles contributed to the program's fairness, acceptance, and lower levels of protest intentions in both Canada and the United States. We propose that scholars and practitioners can gain a better understanding of multinational reactions to drug and alcohol testing by considering not only cultural but also historical, social, political, and other environmental factors that can shape reactions to personnel practices. 相似文献
5.
Karl Aquino 《Employee Responsibilities and Rights Journal》1995,8(1):21-33
This study explored relationships between employee dissatisfaction with pay, perceptions of procedural justice, and organizational
citizenship behavior. It was hypothesized that pay inequity would be negatively related to citizenship, while favorable perceptions
of procedural and interpersonal justice would be positively related. Results provided strong support for the hypotheses only
with regard to a dimension of citizenship labeled “compliance.” Implications for employee behavior in the workplace and the
expression of grievances are discussed; future research directions are also offered. 相似文献
6.
基于调节焦点理论和公平启发理论,运用结构方程模型考量差异化人才管理对员工创新绩效的影响机制。结果显示:促进定向工作重塑在差异化人才管理与员工创新绩效之间起正向中介作用,防御定向工作重塑在二者间起负向中介作用;组织公平感正向调节差异化人才管理与促进定向工作重塑之间的关系,负向调节差异化人才管理与防御定向工作重塑之间的关系;组织公平感增强促进定向工作重塑的正向中介作用,削弱防御定向工作重塑的负向中介作用。 相似文献
7.
王新新 《福建行政学院福建经济管理干部学院学报》2007,(5):50-54
构建社会主义和谐社会是中国共产党在新时期的一个重大任务,而司法公正是构建社会主义和谐社会内在的、必然的要求.针对司法实践中存在的诸如司法权力地方化、司法人员的非职业化、审判权与执行权的混合化及司法腐败等问题,笔者提出实现司法公正、建设社会主义和谐社会应打破司法区划与行政区划合一的局面,单独划分司法区;加强司法能力建设;完善司法监督等. 相似文献
8.
旅游企业员工招聘程序公平性的实证研究 总被引:2,自引:0,他引:2
对广东省几所高校和中等专科学校旅游管理及相关专业应届毕业生进行了一次调研,对美国学者鲍尔等人设计的员工招聘程序公平性计量尺度进行了实证检验。数据分析结果表明:(1)这个计量尺度有较好的可靠性和有效性;(2)管理人员在员工招聘工作中坚持公平性原则,可增强旅游企业吸引优秀人才的能力。 相似文献
9.
There is growing evidence of a litigation mentality rampant in organizations, which has created a legalistic mindset in many managers. Increasingly, managerial decisions are becoming dominated by a concern for what is legally defensible at the expense of broader social considerations such as justice and fairness. The papers in this special issue explore how this legalistic mindset has created new organizational and social dilemmas, and situations of law whithout justice. 相似文献
10.
Effective conflict resolution procedures serve to minimize dysfunctional effects of conflict and maximize functional effects. In the literature on conflict resolution procedures, the effectiveness of procedures has been evaluated primarily from the perspective of the individual. This article suggests that a system-level analysis of the pattern of outcomes resulting from different conflict resolution procedures is a necessary component in formulating a comprehensive framework for the design and evaluation of conflict resolution systems in organizations. The analytic questions addressed by this study concern associations between resolution procedures and outcome patterns in a system created specifically for conflict resolution within organizations: the grievance system. The pattern of outcomes was found to vary with the conflict resolution procedure. It is suggested that this has important implications for effective conflict resolution systems. 相似文献