浅谈客户关系管理和价值创新

现代企业客户关系管理是改善客户关系、降低交易成本、扩大市场份额、提高经济效益的一项非常重要的管理内容。它致力于最大化客户的价值和提高公司的利润。文章先对客户关系管理对企业的重要性进行了分析，指出其对企业的价值所在；接着以星巴克公司为例，分析说明了在企业客户关系管理过程中运用价值创新战略对企业价值创造的帮助。     

Environmental Valuation with Imperfect Information The Case of the Random Utility Model

This paper considers welfare analysis with therandom utility model (RUM) when perceptions ofenvironmental quality differ from objectivemeasures of environmental quality. Environmental quality is assumed to be anexperience good, so that while perceptions ofquality determine choices, ex postutility is determined by objective quality. Given this assumption, I derive a measure ofthe welfare impact of changes in environmentalquality, and I show how this new welfaremeasure differs from the traditional welfaremeasure developed by Hanemann (1982). This newwelfare measure provides an approach tomeasuring the value of information aboutenvironmental quality within the framework ofthe random utility model.     

顾客满意策略与顾客满意营销

在情感消费时代，企业不再以质量达标、自己满意为经营理念，而是以顾客满意、赢得顾客高度忠诚为经营理念。企业营销策略不再以争取或保持市场占有率为主，而是以保持顾客份额和顾客忠诚为主。而顾客满意策略正是企业获取顾客“货币选票”的制胜法宝。以顾客至上为理念，让顾客参与产品设计、提供全程高附加值的服务、个性服务、培育顾客忠诚，是CS时代顾客满意营销的主要策略。     

肉类食品安全认知和选择行为

目前,消费者对肉类食品安全状况表示担忧,消费者对兽药残留、饲料添加剂、食品添加剂的不舍理使用,以及病畜肉问题关注程度较高。对风险程度较高的微生物污染关注程度较低。在购买肉类食品过程中。颜色、气昧等易于直接识别的特征是消费者用于判断肉类食品质量常用的质量信号,对价格、食品标簦所提供的质量信息的信任程度不高。政府应加强食品安全信息披露体系建设,为肉类食品生产者的安全生产行为提供激励。     

论“自省”的存在论意蕴

自省是儒家道德实践的重要方法。目前有关自省的研究侧重于道德领域,学界对自省的存在论这一层面给予的关注比较少,因而通过对自省的存在论这一层面的发掘,可以从理论上澄清自省可以更好地认识你自己,阐明自省中蕴含着二个层面的存在形态即意向性的自我意识和非意向性的自身意识。在哲学认识领域内,研究自省可以克服盲目性,提高自觉性。在实践上,重建对网络的自由关系乃是整个中华民族值得反省的问题。     

Luxury fashion brand customers’ perceptions of mobile marketing: Evidence of multiple communications and marketing channels

Previous studies have addressed some of the issues of customers' perceptions of mobile marketing, particularly the affordances of multiple communications and channels. Despite a proliferation of studies in this field, the theoretical exploration of luxury fashion customers' perceptions of multiple mobile communications and marketing channels remains at an exploratory stage. Drawing on the elaboration likelihood model and a social constructivist perspective, the current study conducted 37 in-depth interviews with Generation Z mobile luxury customers. We specifically examined how customers' emotionally and cognitively based perceptions emerge as they navigate multiple mobile marketing channels and message communications. Our model conceptualizes four elements of customers' perceptions of their mobile marketing journey that can drive mobile customer engagement and acquisition behavior. The integrative model opens up interesting avenues for further research on mobile marketing and luxury fashion consumers’ perceptions of the effects of multiple communications and marketing channels.     

Different but Similar: Social Comparison of Travel Motives Among Tourists

Although previous research suggests that people prefer to think of themselves as being authentic (or individualistic) travellers rather than stereotyped tourists, there have been few studies investigating the external validity of such claim. This paper addresses this research gap by investigating tendencies to dissociate the self from typical tourists in terms of travel motivation. Findings suggest that people perceive their own travel motives to be different from those who they perceive as typical tourists and that these tendencies generalize across people involved in different forms of tourism. This paper discusses the results from a social psychological perspective and provides implications for future research and destination management alike. © 2014 The Authors. International Journal of Tourism Research published by John Wiley & Sons, Ltd.     

OTC药品的风险认知与健康风险决策的分析

自我药疗行为的普及以及OTC药品的市场化,加速了药品的商品化进程。然而,药品的消费行为附带健康风险。本文基于这个假设,提出了混合作用模型,目的是分析消费者选购OTC药品时的健康风险决策的内在机理。通过设定健康关注度和医疗认可度作为个体差异变量、风险框架作为购买状况变量、风险认知作为中介变量,使用线性回归模型和判别回归模型分析个体的药品选择规律。研究发现,在风险框架下,个体的健康关注度、医疗认可度与风险认知存在一定的关系。同时,将风险框架、风险认知、个体因素用来判别消费者的OTC药品选购决策有显著的意义。     

基于IPA分析的西安江村沟垃圾填埋场 景观生态修复策略

通过对西安江村沟垃圾填埋场内及周边村民生活生产区共57处土壤进行实测与问卷调查,运用IPA分析方法,从村民景观生态感知角度出发,探讨村民对周边垃圾填埋场实际景观生态感知与期望之间的关系,以及影响村民景观生态感知的重要因素,得出景观生态满意度模型。对影响景观生态感知因素的重要性与满意度进行测量,同时生成IPA表现值与期望值,并以此为依据结合土壤实验结论,运用景观生态恢复技术,对垃圾填埋场的景观生态恢复提出了相关设计策略。     

农户风险感知与施药行为的响应关系研究——基于辽宁省菜农数据的实证检验

本文基于辽宁省蔬菜主产区434户菜农调研数据,运用结构方程模型验证了农户风险感知与施药行为的响应关系。研究结果表明,农户风险感知潜变量正向影响农户的施药行为响应,但是风险感知和施药行为潜变量中各个因子的影响路径和显著程度存在差异;农户是否加入合作社对农户风险感知与施药行为的作用关系起到一定的调节效应。基于研究结论,本文提出风险意识提升、保障条件供给和发展新型农业经营主体三方面的建议。