信任、不信任与控制关系及其应用研究的现状与思考

信任、不信任与控制之间的关系及其应用,已成为当代众多社会科学学科研究信任问题的子焦点之一。我们依据近年国外有关文献的调研,认为：缺乏一个以当代众多社会科学领域重要的理论命题为基础的、统一的科学、严谨、结构合理的三者关系的分析框架,是当前深化和推进有关研究必须克服的一个障碍。     

Antecedents of Purchase Intention in the Online Context

The understanding of the determinant factors of customer purchase intention is necessary, and it is equally important to study the online purchase context, since this context is disseminated among customers. A theoretical model has been elaborated on and tested, considering the constructs of information quality, distrust, and perceived risk as antecedents of purchase intention, and aiming to analyze the relationship among these constructs in the online purchase context. A quantitative research study has been performed by means of the application of a survey. Multivariate statistics techniques have been applied for data analyses, including structural equation modeling. This study contributes to the evolution of the empirically tested concepts by providing a greater individual understanding of each construct presented in the theoretical model, as well as the relationship among them as determinants of purchase intention; the indication is that meaningful relationships were found which may impact greater profitability and, consequently, greater competition for online retailers.     

领地性对员工创新行为的影响机制——以知识隐藏和不信任为连续中介

本文以知识隐藏与同事不信任为连续中介,从个体层面探究了领地性对员工创新行为的消极影响机制。通过对221份员工与员工、员工与直接管理者配对的样本数据进行分析,结果表明:(1)领地性正向影响知识隐藏和同事不信任感,负向影响员工创新行为;(2)知识隐藏中介领地性对同事不信任的影响;(3)同事不信任中介知识隐藏对创新行为的影响;(4)知识隐藏与不信任连续中介领地性与员工创新行为之间的关系。本研究结合自我延伸理论和社会交换理论,揭示了领地性对创新行为的消极作用,研究结论对于管理员工领地性、减少知识隐藏与不信任关系,以及促进创新行为具有重要意义。     

基于六类型信任模型的中国企业不信任问题应对策略研究

企业中不信任现象的存在导致企业运行成本和管理成本增加.美国著名企业信任研究专家R.M.Kramer博士的六类型信任模型所揭示的先天性信任、历史性信任、以第三方为中介而建立的信任、相同社会范畴信任、角色信任和社会规则信任在我国企业中同样存在.同时,中国文化中的"关系"也影响着中国企业中的信任水平,这使Kramer信任模型在中国信任研究与运用中存在一定的局限性.基于对企业不信任现象影响因素的深入剖析,笔者提出了应对策略,以期帮助我国管理者提高建立高信任度企业的理论水平与技能水平.     

The Productive Tension of Trust and Distrust: The Coexistence and Relative Role of Trust and Distrust in Online Banking

This study examines the effects of trustworthiness perceptions and trustor dispositions on trust and distrust as well as the downstream influence of trust and distrust on intention to use online banking. More than 500 college students located across two universities completed a survey to provide data for the study. The findings from this study suggest that the “blind trust” and “blind distrust” perspectives used in isolation are incomplete and that a more comprehensive model of trust requires the inclusion of both perspectives. As hypothesized, results also support the assertion that trust and distrust are distinct constructs and that the established e-retailing trust nomological network holds in an online banking context. The study also contributes to the literature by establishing several distrust antecedents, as well as illustrating distrust's negative effect on intention to use online banking. Finally, the study illustrates how the influence of trust can overwhelm the effect of distrust in an online banking context.     

National culture and (dis)trust in banks: Cross-country evidence

We examine to what extent a specific aspect of national culture—uncertainty avoidance—can explain cross-country variations in (dis)trust in banks. Relying on data from the World Values Survey, we find that trust in banks is lower in countries that score high for Hofstede's uncertainty avoidance index. Similarly, with Global Findex data, we find that financial exclusion due to a lack of trust in banks is high in high uncertainty avoidance cultures. These results highlight the need for a more culturally aware approach when designing consumer protection measures for the banking sector.     

Young People's Attitudes Towards British Political Advertising: Nurturing or Impeding Voter Engagement?

SUMMARY

This article presents findings from a national survey of ‘potential’ first time voters at the 2001 British General Election–specifically their attitudes towards the print advertising used by the main political parties during this election. In analysing the data, the authors were particularly interested in examining the claim that political advertising contributes to a sense of malaise–most acutely apparent among young people. While we found high levels of claimed advertising awareness, this was coupled with largely unfavourable attitudes towards most of the print advertising used in the election. Despite these judgements, most young people considered the advertising to be at least as persuasive as its commercial cousins. Not surprisingly the evidence provides a mixed picture in terms of the role political advertising plays in the political dispositions of young people. As a familiar discourse advertising offers the political classes an entry point to establish a dialogue with young sections of the electorate. However, for many young people, political advertising appears to help reinforce their predilection about politics being something one naturally distrusts.     

Under a cloud of suspicion: trust,distrust, and their interactive effect in interorganizational contracting

Although considerable research has examined the role of trust in interorganizational relationship (IOR) contracting, scholars have devoted less attention to how trust and distrust jointly influence this process. We propose and test a model wherein trust, based on partner reliability, is constrained to the IOR exchange context where it develops and does not generalize to other contexts. Distrust, rooted in value incongruence, more readily generalizes across exchange contexts. Results support these predictions. In addition, our analysis shows that trust and distrust combine such that managers decrease their preferences for highly specific focal‐context contracts only when in‐context trust is high and distrust is low. We discuss how these findings may provide a more nuanced understanding of the relationship between trust‐based and contract‐based IOR governance. Copyright © 2011 John Wiley & Sons, Ltd.     

Corporate Espionage and Workplace Trust/Distrust

The central focus of this research is: The growing corporate espionage activities due to fierce competition lead to highly controlling security measures and intensive employee monitoring which bring about distrust in the workplace. The paper examines various research works on trust and distrust. It highlights the conflictful demands managers face. They have to deter espionage activities, but at the same time, build trusting relationships in the workplace. The paper also describes various operations, personnel, physical and technical countermeasuresto combat corporate espionage together with three espionage case examples which illustrate the importance of some of these countermeasures. Various authors' trust and distrust arguments are used to assess the cases. The paper ends with suggestions for future research.     

中国消费者网络购物中信任与不信任的形成机制

信任作为制约消费者网络购物的关键因素已经得到普遍认可,但是目前对于不信任的研究还很缺乏,尤其是在中国人“信任自己人,不信任外人”的信任模式下,消费者在网络购物中所面对的恰恰都是所谓的“外人”,这就使得对于“不信任”的研究在我国尤为重要。论文把不信任纳入到研究模型中来,分析了信任的三个维度：能力、正直和善意分别对信任和不信任的影响。研究结果表明：能力发挥了“激励因素”的作用,而正直和善意发挥了“保健因素”的作用;同时论文还进一步分析了信任和不信任对消费者行为的影响,发现信任和不信任对消费者信息提供意愿的影响不显著,但是不信任比信任对消费者购买意愿的影响更大。