Customer reactions to self-checkout discontinuance

Self-service technologies (SSTs) increasingly permeate retail space. Yet, sometimes retailers decide to revert to human-delivered service mode by discontinuing their incumbent SST. In this study, we examine how self-checkout (SCO) discontinuance affects customers’ perceptions of SCO technology and purchase behavior. We conduct a natural field experiment by surveying two groups of customers pre- and post- SCO discontinuance: treatment group (who experience discontinuance) and control group (who do not experience discontinuance). Leveraging difference-in-differences analyses, we find that SCO discontinuance results in decreases in customers’ satisfaction with technology, intentions to use technology, perceived simplicity of technology, and basket size. Our results inform managers of the potential downsides of discontinuing SST and provide corroborating evidence of the technology’s benefits.     

Effects of individual resources and team-member exchange on service quality

While workplace resources are generally viewed as positively affecting performance, some studies indicate that not all resources increase performance. This study addresses the controversial disparate effects of workplace resources on performance by exploring functionally classified workplace resources in self-managing service teams and their relative impacts on team service quality. Considering membership dynamics and consequences between members, a field experiment was conducted in a cafeteria, with data collected through a working diary for workplace resources and a customer survey to evaluate service quality. Results suggest that efficacy-resources in self-managing teams should be controlled with caution as they may adversely affect team service quality. Supporting the person–situation interactionism perspective, workplace resources interact dynamically with individual employees and with situations. Esteem-resources were found to increase team service quality, while team-member exchange not only improved team service quality but also moderated the impact of esteem-resources on team service quality.     

堆石料与基岩面直剪试验

介绍了堆石料与基岩面的现场直剪试验方法，6个组次的直剪试验结果表明，堆石料与基岩面的抗剪强度指标随基岩面坚硬度的增大而增加，并随基岩面粗糙度的加大而加大。     

NUMERICAL SIMULATIONS OF WHOLE FIELD BEHAVIOR FOR ROUND BUOYANT JET

ＮＵＭＥＲＩＣＡＬＳＩＭＵＬＡＴＩＯＮＳＯＦＷＨＯＬＥＦＩＥＬＤＢＥＨＡＶＩＯＲＦＯＲＲＯＵＮＤＢＵＯＹＡＮＴＪＥＴＬｉＷｅｉ，ＨｕａｉＷｅｎ－ｘｉｎ（ＷｕｈａｎＵｎｉｖｅｒｓｉｔｙｏｆＨｙｄｒａｕｌｉｃａｎｄＥｌｅｃｔｒｉｃＥｎｇｉｎｅｅｒｉｎｇ，...     

山西引黄工程南干线7# 隧洞衬砌外水压力研究

本文采用综合修正系数取代规范建议的单一折减系数,用渗流场分析方法确定作用在引黄入晋南干线7#隧洞衬砌上的外水压力。由己知钻孔水位及泉水位反演出各地层的渗透张量及地表入渗强度求得初始渗流场。衬砌外水压力分析中考虑了衬砌混凝土的渗透性以及排水、灌浆等工程措施的影响。根据分析结果,提出了系统排水孔布置的建议,得出了在相应的排水减压措施下衬砌厚度由原设计35cm减至25cm,这一建议已被采用,取得了巨大经济效益。     

青海省桥头电厂河子沟灰场拦洪坝粘滞流模型试验分析

本文采用粘滞流模型试验对青海桥头电厂河子沟灰场拦洪坝设计方案进行了论证，分析了多种防渗条件下的渗流场特点，提出了满足工程运作的既经济又合理的建议。     

Why are Small Firms Different? Managers’ Views

Do incentives differ between large and small organizations? Results from a representative survey of compensation managers are used to shed light on the issues. I find that (i) small establishments rely less on pecuniary incentives, and have a significantly more hostile attitude towards incentive schemes based on competition and relative rewards; (ii) large units are more vulnerable to mechanisms of efficiency wages, effects that remain even after controlling for differences in monitoring ability; (iii) large units are more prone to indicate that negative reciprocity is important, and that their employees care about relative pay. I argue that these findings fit with behavioral stories of incentives and motivation, in particular those stressing group interaction effects, inequity aversion and gift exchange.     

明代皖南平原的圩田与农业生产

洪武时期，旧有圩田得到迅速恢复；建文至正德期间，圩田有较明显的发展，扩大了耕地面积，富豪围垦在其中占有重要地位，同时，圩田发展与蓄水防洪的矛盾已经凸显；嘉靖以后，水灾呈现加剧的趋势，除固有的自然因素的原因外，过度围垦、民人渔利、修防低效等社会因素起着重要作用，同时，对圩田的治理有新的进展。圩田在皖南平原农业生产上具有重要作用。     

一纸灵魂的处方，一曲生命的悲歌——再读《红处方》

女作家毕淑敏在创作中始终关注着女性及其生存状况，《红处方》亦是如此，它被一些批评家看作是毕淑敏的女权主义开山之作，事实并非如此。在《红处方》中，强大的女性话语场背后透露出的是女性自我意识的缺失，但与之对应的是作者向读者进行着更为深切的生命体验展示及发自灵魂深处的人性拷问，为现实生活中的人们开了一纸灵魂的处方，具有深广的社会意义，对这一事实的认识是理解《红处方》的重中之重。     

密绕载流无限长螺线管管外的磁场

对于密绕载流无限长螺线管,管外的磁场是否严格为零与管外磁场和管内磁场相比是否可以忽略不计,这是两个完全不同的问题。