Customer reactions to self-checkout discontinuance

Self-service technologies (SSTs) increasingly permeate retail space. Yet, sometimes retailers decide to revert to human-delivered service mode by discontinuing their incumbent SST. In this study, we examine how self-checkout (SCO) discontinuance affects customers’ perceptions of SCO technology and purchase behavior. We conduct a natural field experiment by surveying two groups of customers pre- and post- SCO discontinuance: treatment group (who experience discontinuance) and control group (who do not experience discontinuance). Leveraging difference-in-differences analyses, we find that SCO discontinuance results in decreases in customers’ satisfaction with technology, intentions to use technology, perceived simplicity of technology, and basket size. Our results inform managers of the potential downsides of discontinuing SST and provide corroborating evidence of the technology’s benefits.     

Effects of individual resources and team-member exchange on service quality

While workplace resources are generally viewed as positively affecting performance, some studies indicate that not all resources increase performance. This study addresses the controversial disparate effects of workplace resources on performance by exploring functionally classified workplace resources in self-managing service teams and their relative impacts on team service quality. Considering membership dynamics and consequences between members, a field experiment was conducted in a cafeteria, with data collected through a working diary for workplace resources and a customer survey to evaluate service quality. Results suggest that efficacy-resources in self-managing teams should be controlled with caution as they may adversely affect team service quality. Supporting the person–situation interactionism perspective, workplace resources interact dynamically with individual employees and with situations. Esteem-resources were found to increase team service quality, while team-member exchange not only improved team service quality but also moderated the impact of esteem-resources on team service quality.     

Chinese consumers’ preferences for food quality test/measurement indicators and cues of milk powder: A case of Zhengzhou,China

Many food regulations focus on test/measurement indicators, such as hazard analysis and critical control points (HACCP) and traceability, etc. Other than these indicators, the food industry uses various cues such as product origin as indicators of product quality. However, in an environment where consumers’ confidence in food safety is low due to frequent food safety scandals, little is known about the efficiency of these test/measurement indicators and cues. This paper used the primary data collected in Zhengzhou (China) to estimate consumers’ preferences for test/measurement indicators and a new cue of “own farm” for milk powder. Our results show that country of origin is the most important cue attribute, followed by price and own farm. The importance of test/measurement indicators such as organic, traceability, and HACCP certification is relatively low. Also, the individual parameter estimates show that consumers’ preferences for test/measurement indicators currently in the market are weak and fragile. Interestingly, price has an inverse-U-shaped relationship with consumer utility, implying that Chinese consumers may perceive low-price milk powder as low quality. The results of this study provide important insight for regulatory authorities and the food industry to develop more effective policies and programs to improve consumer preferences for milk powder.     

社会地位来源对欺骗行为的影响——来自实验室实验的证据

如何减少欺骗是当前中国社会普遍面临的问题。文章结合社会地位理论和自我概念理论，研究了减少欺骗行为的机制。我们利用实验室实验，区分先赋性和自致性两种地位获取方式，用欺骗博弈来检验不同社会地位来源对欺骗决策的影响。结果发现，个人通过真实劳动获得的自致性社会地位可以显著减少欺骗行为；由于幸运得到的先赋性社会地位不能减少欺骗行为。同时，非物质收益的社会地位比赋予物质收益的社会地位更有效减少欺骗行为，说明物质收益是对市场化自我概念的提醒，从而无助于降低欺骗。研究结果在剔除策略性行为后依然稳健。研究有效验证了Mazar et al.（2008）关于影响欺骗行为的自我概念内在决定机制，并对各类组织提升诚信管理具有重要借鉴意义。     

关于编写期货投资分析实验教材的思考

该文主要介绍了期货投资分析实验教材编写的意义、框架和思路,以及该实验教材在编就后所体现出的特点,和我们在编写过程中的一些思考。     

经济管理类专业计算机相关课程的设置与开放实验教学的研究

文章根据新形势下经济管理类专业对计算机及相关技术的特殊要求,讨论了计算机相关课程的设置,提出了实验教学改革的想法,即如何构建和管理开放实验室。     

经济管理综合实验中心运行工作的探索

围绕经济管理综合实验中心运行的工作内容、工作流程、组织机构、管理制度和团队建设进行了讨论,并对各环节的优化提出了设计思路。     

企业管理专业实验教学的实践与探索

通过实验室模拟系统和电子沙盘等实验工具和手段的使用,企业管理专业实验教学活动面临着新要求和新机遇。模拟系统和电子沙盘系统在实验教学中的应用,不仅改善了专业实验教学的条件和环境,也对专业实验教学工作提出了新的更高要求。这些新技术、新环境的应用将极大地改善企业管理专业实验教学的软件资源不足的现实困难,也是传统计算机单机条件下实验环境和实验条件的重要拓展。     

碾压混凝土穿透型诱导缝不同扩展阶段的强度指标试验研究

在不同削弱度碾压混凝土轴拉试件的穿透型诱导缝周围粘贴了应变片，得到在不同应力状态下诱导缝应变发展规律为：在加载初期，离缝端不同距离的应变发展较为均匀，数值上相差不突出；随着荷载的增加，应变开始出现不均匀发展，离缝端越远，应变变化越缓慢；当接近最大荷载的阶段，缝端应变急速发展，试件瞬间断裂。应变从均匀发展变为不均匀发展，实质上隐含了诱导缝起裂、稳定发展、失稳断裂的整个过程，针对这一试验现象，结合断裂力学理论，建立了诱导缝不同开裂阶段的远场温度应力强度指标模型。     

用土壤含水层处理系统去除水库微污染有机物的试验研究

本文针对当前中国饮用水源污染以微污染为主的特点，以北京三家店水库原水和永定河河道砂为研究对象，设计了用于表征土壤含水层处理系统的一维土柱，进行污水净化效果的试验研究。结果表明，土壤含水层处理系统对三家店水库微污染水中的有机物有一定的去除效果，在0．12m／d的水力负荷条件下，对CODMo去除率虽然仅为15％，但是出水达到了地表水Ⅱ类水质标准；对BOD5的去除率达到了55％，可以被有效地去除。渗透速率相同时，水力负荷周期对去除效果的影响不明显，但在保证一定水力负荷的情况下，可适当延长落干期，恢复土壤的渗透能力，达到较好的处理效果。同时，土壤含水层处理系统的净化能力主要发生在土层50cm以内。