Customer reactions to self-checkout discontinuance

Self-service technologies (SSTs) increasingly permeate retail space. Yet, sometimes retailers decide to revert to human-delivered service mode by discontinuing their incumbent SST. In this study, we examine how self-checkout (SCO) discontinuance affects customers’ perceptions of SCO technology and purchase behavior. We conduct a natural field experiment by surveying two groups of customers pre- and post- SCO discontinuance: treatment group (who experience discontinuance) and control group (who do not experience discontinuance). Leveraging difference-in-differences analyses, we find that SCO discontinuance results in decreases in customers’ satisfaction with technology, intentions to use technology, perceived simplicity of technology, and basket size. Our results inform managers of the potential downsides of discontinuing SST and provide corroborating evidence of the technology’s benefits.     

Effects of individual resources and team-member exchange on service quality

While workplace resources are generally viewed as positively affecting performance, some studies indicate that not all resources increase performance. This study addresses the controversial disparate effects of workplace resources on performance by exploring functionally classified workplace resources in self-managing service teams and their relative impacts on team service quality. Considering membership dynamics and consequences between members, a field experiment was conducted in a cafeteria, with data collected through a working diary for workplace resources and a customer survey to evaluate service quality. Results suggest that efficacy-resources in self-managing teams should be controlled with caution as they may adversely affect team service quality. Supporting the person–situation interactionism perspective, workplace resources interact dynamically with individual employees and with situations. Esteem-resources were found to increase team service quality, while team-member exchange not only improved team service quality but also moderated the impact of esteem-resources on team service quality.     

爆破震动作用下新浇基础混凝土的安全震动速度研究

针对新浇筑混凝土的爆破震动控制,设法利用爆破地震波(Rayleigh波)作用下的新浇筑基础混凝土受力状态的理论分析和动力有限元计算,确定的新浇筑混凝土中的震动速度及动拉应变分布,并结合不同龄期下新浇筑混凝土的允许极限拉应变,从理论上确定新浇筑基础混凝土的安全震动速度及主要影响因素.理论分析结果和计算实例表明,新浇筑基础混凝土的允许震动速度值随基岩对新浇筑混凝土的基础约束程度的提高和随混凝土强度的降低而降低,我国现行采用的新浇筑大体积混凝土基础面上的质点安全震动速度值具有较大的安全储备.     

堆石料与基岩面直剪试验

介绍了堆石料与基岩面的现场直剪试验方法，6个组次的直剪试验结果表明，堆石料与基岩面的抗剪强度指标随基岩面坚硬度的增大而增加，并随基岩面粗糙度的加大而加大。     

脉冲液体射流泵时均值基本方程中的流速系数

运用非恒定的动量方程和时均值计算方法,对脉冲液体射流泵时均值基本方程中的流速系数进行了理论研究,推导出了喉管和喉管进口段流速系数φ2和φ5的计算式。通过与恒定射流的流速系数计算式对比,阐明了脉冲频率是影响φ2和φ5的主要因素,沟通了脉冲射流与恒定射流流速系数之间的关系。     

土石过水围堰过水期最不利工况及其流量确定

本文系统分析了影响土石过水围堰溢流工况的主要因素，提出衡量最不利工况的指标和确定员不利流量的方法，为土石过水围堰堰体下游护坡结构及消能防冲设施设计提供了理论依据。通过理论计算结果与模型试验现场观测资料数据对比分析，说明提出的过水期最不利流量判别方法是符合实际情况的。     

永定新河河口潮流动力及泥沙特征初步分析

依据永定新河河口１９９７年潮汐观测资料及河道１９９０～１９９７年潮汐观测资料，通过实测资料的整理分析，初步揭示了永定新河河口潮流动力及泥沙特征，为河道的治理规划提供了科学的依据。     

温度场有限元分析的接缝单元

目前混凝土坝的仿真分析正从单坝段仿真向全坝仿真发展,因而需要采用接缝单元,笔者给出三种温度场接缝单元的计算模型：有限厚度接缝单元、近零厚度接缝单元及简化接缝单元.     

明渠断面水流流速与边界剪切应力横向分布模型

天然河流的横断面多为由主槽和漫滩组成的复式断面,水流在这种断面中比在单一断面中受到更多因素影响,流态也更加复杂。通过将明渠横断面上微元体在水流方向的N-S控制方程沿水深积分,得出描述垂线平均流速和边界剪切应力横向分布的模型,并通过对实验数据的验证,确定了模型的实用性。     

NUMERICAL SIMULATIONS OF WHOLE FIELD BEHAVIOR FOR ROUND BUOYANT JET

ＮＵＭＥＲＩＣＡＬＳＩＭＵＬＡＴＩＯＮＳＯＦＷＨＯＬＥＦＩＥＬＤＢＥＨＡＶＩＯＲＦＯＲＲＯＵＮＤＢＵＯＹＡＮＴＪＥＴＬｉＷｅｉ，ＨｕａｉＷｅｎ－ｘｉｎ（ＷｕｈａｎＵｎｉｖｅｒｓｉｔｙｏｆＨｙｄｒａｕｌｉｃａｎｄＥｌｅｃｔｒｉｃＥｎｇｉｎｅｅｒｉｎｇ，...