| Abstract: | COLOSSUS is a mainframe-based expert system jointly developed by Continuum Australia and GIO (General Insurance Organization) for the assessment of third-party claims. COLOSSUS has been in production for over two years and is accessible throughout all GIO regions in New South Wales, Australia. In this paper we describe the extension of COLOSSUS to cater for future economic loss to a claimant. Because of the diversity of knowledge sources in the insurance domain, we have adopted a highly interactive approach that requires successive user confirmations during a consultation. The practicality of our knowledge engineering approach is highlighted by examining several difficult issues. Design issues are also addressed with particular reference to clarity and ease of maintenance. An annotated report of a sample run is enclosed. |
