| Abstract: | This paper reports the results of a study to determine the most cost-effective expert system application for the compensation practice of a large employee benefits consulting firm. The purpose of the expert system would be to help assure quality and consistency in practice and to assist in the training of less experienced experts. The study utilized a questionnaire to solicit input from experts in several locations. The questionnaire included a comprehensive listing of firm compensation tasks. Evaluation characteristics selected for the study emphasized business-related characteristics. Because of adverse economic circumstances in the consulting firm, the decision concerning an initial expert systems application was deferred. |
