Food Recalls and Risk Perception: An Exploratory Case of the XL Foods and the Biggest Food Recall in Canadian History |
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| Authors: | Sylvain Charlebois Michael Von Massow Warren Pinto |
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| Affiliation: | 1. College of Business and Economics, University of Guelph, Guelph, Canadasylvain.charlebois@uoguelph.ca;3. School of Hospitality, Food and Tourism Management, University of Guelph, Guelph, Canada;4. Department of Marketing and Consumer Studies, University of Guelph, Guelph, Canada |
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| Abstract: | The recall that plagued Canada’s XL Foods in 2012, tied to E. coli cases found in ground beef, was the largest food recall in Canadian history. As a result of the outbreak, 18 consumers allegedly became ill and XL Foods launched a voluntary recall of all packaged meats from the plant, and the plant underwent intense sanitation for weeks. This study aims to understand how the incident affected consumer confidence in the safety of ground beef. Unlike other food processors, XL Foods does not own and manage brands. XL Foods are sold under brands owned by food distributors and retailers in Canada and the United States. A survey was conducted months after the recall to assess long-term implications. Results suggest consumers still trust the safety of ground beef. Results of this research will also further foster understanding consequences of recalls for food marketing and its effects on consumer behavior. |
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| Keywords: | food recalls Canada risk perception nationalism |
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