| 以客户为中心的流程再造 |
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| 引用本文： | 童利忠,周萍. 以客户为中心的流程再造[J]. 科技和产业, 2005, 5(10): 27-30 |
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| 作者姓名： | 童利忠 周萍 |
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| 作者单位： | 四川大学工商管理学院,成都,610064 |
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| 摘 要： | 近年来,企业经营环境发生了剧烈的变化,流程再造(BPR)成为企业增强竞争力、适应未来的有效手段。而目前许多企业对流程再造的本质理解不足,以信息技术为中心进行流程再造。本文详细论述了以客户为中心的必要性,以及如何以客户为中心进行流程再造。
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| 关 键 词： | 流程再造 信息技术 客户 |
| 文章编号： | 1671-1807(2005)10-0027-04 |
| 修稿时间： | 2005-06-12 |
The Customer-Oriented Business Process Reengineering |
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| TONG Lizhong,ZHOU Ping. The Customer-Oriented Business Process Reengineering[J]. SCIENCE TECHNOLOGY AND INDUSTRIAL, 2005, 5(10): 27-30 |
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| Authors: | TONG Lizhong ZHOU Ping |
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| Abstract: | Recently the environment of enterprise management has greatly changed, business process reengineering(BPR)has become an effective way in which enterprise can enhance its competitive power and adapt itself to the future. However, at present most of enterprise conduct the IT-oriented BPR because they don't comprehend the essential of BPR completely. This paper discusses the necessity of customer-oriented BPR and how to do it. |
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| Keywords: | Business Process Reengineering Information Technique Customer |
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