Proposal and validation of a financial protection perception scale |
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Authors: | Kelmara Mendes Vieira Camila Viana Brasil Aureliano Angel Bressan Leander Luiz Klein Ani Caroline Grigion Potrich |
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Affiliation: | 1. Federal University of Santa Maria, Santa Maria, Brazil;2. Federal University of Minas Gerais, Minas Gerais, Brazil;3. Federal University of Santa Catarina, Santa Catarina, Brazil |
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Abstract: | This article proposes and validates a financial protection perception scale (FPPS) from the perspective of the financial services consumer. The scale was applied to a sample of 1137 individuals residing in Brazil and validated using exploratory and confirmatory factor analysis and standard multivariate validation methods. The FPPS, composed of 14 items, allows the development of an indicator that defines the level of protection perceived by the consumer of financial services, evaluated along the dimensions of transparency, suitability, security, and complaints. The tests and fit indices indicated the reliability and validity of the FPPS. With this scale, researchers, managers, and policymakers can assess the extent to which consumers feel protected when using financial services. |
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Keywords: | financial complaint financial protection financial security financial services financial transparency scale |
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