International sourcing of services: the “Homeshoring” alternative |
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Authors: | Dustin Crane Jim Stachura Sheila Dalmat Kathryn King-Metters Rich Metters |
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Institution: | (1) Aelera Corporation, Alpharetta, USA;(2) KeyBridges, Inc., Atlanta, USA;(3) School of Business and Technology, Capella University, Minneapolis, USA;(4) Goizueta Business School, Emory University, Atlanta, GA 30322, USA |
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Abstract: | The offshoring and outsourcing of service work from high-wage to low-wage countries has received considerable exposure in
the popular press. Here, an alternative to offshoring is presented, called “Homeshoring.” In Homeshoring, a process is decoupled,
just as it would be if it were offshored, but the work is sent to low-wage areas within a firm’s own country, rather than
to another country. Homeshoring does not represent merely “domestic sourcing,” as it implies a new relationship and a working
relationship with governmental economic development agencies. The benefits and disadvantages of this strategic choice are
examined. |
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Keywords: | Offshoring Service operations Operations strategy |
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