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International sourcing of services: the “Homeshoring” alternative
Authors:Dustin Crane  Jim Stachura  Sheila Dalmat  Kathryn King-Metters  Rich Metters
Institution:(1) Aelera Corporation, Alpharetta, USA;(2) KeyBridges, Inc., Atlanta, USA;(3) School of Business and Technology, Capella University, Minneapolis, USA;(4) Goizueta Business School, Emory University, Atlanta, GA 30322, USA
Abstract:The offshoring and outsourcing of service work from high-wage to low-wage countries has received considerable exposure in the popular press. Here, an alternative to offshoring is presented, called “Homeshoring.” In Homeshoring, a process is decoupled, just as it would be if it were offshored, but the work is sent to low-wage areas within a firm’s own country, rather than to another country. Homeshoring does not represent merely “domestic sourcing,” as it implies a new relationship and a working relationship with governmental economic development agencies. The benefits and disadvantages of this strategic choice are examined.
Keywords:Offshoring  Service operations  Operations strategy
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