Constructing useful theory: The case of Six Sigma |
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| Authors: | Suzanne de Treville Norman M. Edelson Anilkumar N. Kharkar Benjamin Avanzi |
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| Affiliation: | (1) Faculty of Business and Economics, University of Lausanne, Internef 315, 1015 Lausanne-Dorigny, Switzerland;(2) Norm Edelson Manufacturing Improvement Co., Chicago, IL, USA;(3) Corning Incorporated, Corning, NY, USA;(4) Faculty of Business and Economics, University of Lausanne, 1015 Lausanne-Dorigny, Switzerland |
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| Abstract: | Organizational practices related to Six Sigma are believed to have resulted in improved organizational outcomes. The academic community, however, continues to lack understanding of the constructs and causal relationships underlying Six Sigma. Hence, discussion of Six Sigma is buffeted by anecdotal experience reported from practice. We evaluate Six Sigma through the lens of literature on theory development to explain why the Six Sigma constructs, assumptions, and causal relationships are inconsistent with theory development principles. Dr. Anilkumar N. Kharkar has retired from Corning Incorporated. |
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| Keywords: | Six Sigma Theory development Process improvement Linking theory and practice Process consistency |
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