Organizational Music the Role of Listening in Interaction Processes

The paper focuses on consumer cynicism in online environments, using the anti‐Christmas sites of the Internet as an empirical case. Drawing on the discursive power model of consumer resistance, critical management studies on organizational cynicism, and Foucauldian ideas of political struggle as “politics of self,” it is argued that consumer cynicism, in online environments, may represent a form of resistance against markets and the marketing institution, which is brought about through the problematization and partial rejection of the normalized forms of consumer subjectivity that are offered in the marketplace. The paper illustrates how consumers employ a cynical rhetoric and discursive strategy, creatively drawing from the story of Ebenezer Scrooge, to problematize the received, highly commercialized ways of celebrating Christmas and to work on a cynical identity project, the scrooge, which represents an alternative form of consumer subjectivity, disillusioned and critical toward the market and the marketing institution.