| 物业管理服务利润链内在机理简析 |
| |
| 引用本文： | 林艳.物业管理服务利润链内在机理简析[J].广东经济管理学院学报,2005,20(3):30-33. |
| |
| 作者姓名： | 林艳 |
| |
| 作者单位： | 广东经济管理学院,广东,广州,510400 |
| |
| 摘 要： | 运用服务利润链和体验经济的有关理论，对物业管理服务利润链内在机理进行分析研究，并提出了改善员工和业主的满意度以及协调二者之间关系的途径。
|
| 关 键 词： | 服务利润链 员工满意度 业主满意度 体验 |
| 文章编号： | 1672-4100(2005)03-0030-04 |
| 修稿时间： | 2005年3月7日 |
Analysis of the Interior Mechanism of Property Management Service Profit Chain |
| |
| Lin Yan.Analysis of the Interior Mechanism of Property Management Service Profit Chain[J].Journal of Guangdong Institute of Business Administration,2005,20(3):30-33. |
| |
| Authors: | Lin Yan |
| |
| Abstract: | The paper applying theories on service profit chain and experience eco nomy, analyzes the interior mechanism of property management service profit chai n. It puts forward measures for property management enterprises to improve the s atisfaction of their employees and property owners and coordinate the relationsh ip between employees and property owners. |
| |
| Keywords: | service profit chain employee's satisfaction satisfaction of proper ty owners experi-ence |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
