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Breaking the rules for better service
Affiliation:1. William F. Harrah College of Hospitality, University of Nevada Las Vegas, 4505 Maryland Parkway Box 456017, Las Vegas, NV 89154-6017, United States;2. William F. Harrah College of Hospitality, University of Nevada Las Vegas, 4505 Maryland Parkway Box 456013, Las Vegas, NV 89154-6021, United States;1. Department of Business Administration, Faculty of Social Sciences and Law, University Rey Juan Carlos, Paseo de los Artilleros s/n, 28032 Madrid, Spain;2. Department of Business Administration, Business Management Faculty, University of Granada, Paseo de Cartuja s/n., 18071 Granada, Spain
Abstract:It's possible your company's customer-service policies are inhibiting the potential of your managers and costing you business.
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