论酒店员工的挫折及其应对策略

酒店一直以来以“客人是上帝”为服务管理理念，而对酒店的重要利益相关者——员工关心不够，特别是对酒店员工挫折的关注度有待进一步提高。分析酒店员工挫折的主要因素，提高酒店员工的抗挫能力是现代酒店管理成功的重要理念。酒店管理者应采取一系列有效策略，对员工实施“挫折教育”，以提升酒店的核心竞争力。

Analysis on the Setbacks of the Hotel Staff and he Replying Tactics

Customer is God is the hotel management belief all the time.But it pays less attention to the staff-the hotel's important benefit shareholders.The author points out the analysis on the main factors of the hotel staff setbacks,and the improvement of the resistance ability is the important point of a successful modern hotel.The hotel management should take a series of effective tactics to carry it out,and meanwhile to improve the hotel's main competitive power.