New technology and changing organisational forms: implications for managerial control and skills |
| |
| Authors: | Damian Grimshaw Fang–Lee Cooke Irena Grugulis & Steve Vincent |
| |
| Institution: | Manchester School of Management, UMIST;, Manchester School of Management, UMIST,;Salford University,;Leeds University Business School |
| |
| Abstract: | Changes in organisational forms are central to the way new technologies impact on the future of work and employment. Drawing on case–study evidence of a call centre and its client relations and a multinational IT firm and its partnership with a government department, this paper explores the implications for skill and managerial control. |
| |
| Keywords: | |
|
|
