| 物流客户服务成本的特点与估算模型 |
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| 引用本文： | 黄由衡,韩霜.物流客户服务成本的特点与估算模型[J].技术经济,2006,25(8):55-57. |
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| 作者姓名： | 黄由衡 韩霜 |
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| 作者单位： | 1. 北京交通大学,交通运输学院,北京,100044;中南大学,交通运输工程学院,长沙,410075
2. 中南大学,交通运输工程学院,长沙,410075 |
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| 摘 要： | 物流客户服务成本是广义物流成本的重要组成部分,通过分析物流客户服务成本的形成过程和特点,初步推断出典型客户生命周期下物流客户服务成本与物流服务水平的量化函数关系,以及一定物流服务水平下的物流客户服务成本的估算模型。
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| 关 键 词： | 物流 客户服务成本 模型 生命周期 |
| 文章编号： | 1002-980X(2006)08-0055-03 |
| 收稿时间： | 04 14 2006 12:00AM |
| 修稿时间： | 2006年4月14日 |
The Characteristics and Estimating Model of Logistics Customer Service Cost |
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| HUANG You-heng,HAN Shuang.The Characteristics and Estimating Model of Logistics Customer Service Cost[J].Technology Economics,2006,25(8):55-57. |
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| Authors: | HUANG You-heng HAN Shuang |
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| Institution: | 1. School of Traffic and Transport, Beijing Jiao Tong University, Beijing 100044, China; 2. School of Traffic and Transportation Engineering, Central South University, Changsha 410075, China |
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| Abstract: | Logistics customer service cost is an important constituent part of Logistics cost in broad sense. Through analyzing the forming process and characteristics of Logistics customer service cost, the quantitative functional relation between Logistics customer service cost and Logistics service level is deduced initially under the typical customer lifecycle , and the estimating model of Logistics customer service cost which is under certain Logistics ser- vice level is inferred as well. |
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| Keywords: | Logistics customer service cost model lifecycle |
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