How to achieve customer service through short-cycle paperwork |
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Authors: | Hunter M |
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Affiliation: | Hunter Consultants, Asheville, NC, USA. |
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Abstract: | The ultimate goal of short-cycle paperwork is to satisfy customers by filling their orders as quickly as possible. Tools and techniques that can help achieve this goal include Just-in-Time paperwork elimination, process mapping, paper flow mapping, function/process mapping, work cells, and electronic kanban. Each of these is described briefly in the article. |
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