Affiliation: | 1. Department of Tourism, University of Otago, PO Box 56, Dunedin 9054, New Zealand;2. Centre for Tourism and Services Research, College of Business, Victoria University, PO Box 14428, Melbourne, VIC 8001, Australiasebastian.filep@otago.ac.nz;4. Curtin Business School, Curtin University, GPO Box U1987, Perth, WA 6845, Australia;5. Department of Strategy and Organisation, University of Strathclyde Business School, 199 Cathedral Street, Glasgow G4 0QU, UK |