创新管理之构想--加油站管理的实证分析

时至今日，加油站已发展为以油品销售为主业，便利店销售、车辆维护服务及餐饮住宿为延伸的综合性车一人服务中心，成为社会生产生活中不可或缺的物流保障系统。加油站创新管理就是要建立一整套开放的、基于客观数据的、为客户创造价值的管理体系和企业化。创新管理可以从内向和外向两个视角来构想。

On Creative Management A Practical Study of Management of Filling Stations

Filling stations have become comprehensive automobile - people service center which extend its business scope from sales of gas to sales of goods for daily use, maintenance of vehicles, board and ac- commodation. They become indispensable in social life. To innovate the management of filling stations is to establish a series of management system and enterprise culture which are based on objective data and put customers at the core. Creative management is conceived from inward and outward angles.